21124 - Taxi Figures and Guidance

A copy of any policy/guidance issued to emergency call handling staff concerning when to advise patients to take taxis to hospital instead of ambulances. Please also provide a copy of the two previous versions of this guidance. 
 

Data showing, for each of the calendar years 2014, 2015, 2016, 2017, 2018, for 999 calls:
a.       How many 999 calls were received in total
b.      How many category 1 emergencies were advised to take a taxi
c.       How many category 2 emergencies were advised to take a taxi
d.      How many category 3 emergencies were advised to take a taxi
e.       How many category 4 emergencies were advised to take a taxi
 
Clarification:
Please provide the total number of calls received and the total calls responded to
Please do provide data on taxi call signs and see how many times a taxi reached the scene. Please also explain what taxi call signs means. 

Yes I would like urgent responses included. 
Yes prior to the current categorisation please use the former categorisation (and briefly explain what the categories mean).

  • Reference:
    21124
  • Response:
    A copy of any policy/guidance issued to emergency call handling staff concerning when to advise patients to take taxis to hospital instead of ambulances. Please also provide a copy of the two previous versions of this guidance.
     
    Please find attached the Standard Operating Procedure the Trust follows for the use of Taxis (current guidance, and 2 previous versions)

    Data showing, for each of the calendar years 2014, 2015, 2016, 2017, 2018, for 999 calls:
    a.       How many 999 calls were received in total
    b.      How many category 1 emergencies were advised to take a taxi
    c.       How many category 2 emergencies were advised to take a taxi
    d.      How many category 3 emergencies were advised to take a taxi
    e.       How many category 4 emergencies were advised to take a taxi
     
    Clarification:
    Please provide the total number of calls received and the total calls responded to
    Please do provide data on taxi call signs and see how many times a taxi reached the scene. Please also explain what taxi call signs means. 

    Yes I would like urgent responses included. 
    Yes prior to the current categorisation please use the former categorisation (and briefly explain what the categories mean).

    Please find attached the spread sheet FOI - 21124

    The Trust use taxi’s when patients do not require paramedic intervention, but do require transport to hospital as they cannot provide their own due to various reasons; including financial constraints, no friends or family, isolated.

    Please find 2 attachments which shows the call categories (Pre October 2017 the Trust used the categories R1-G4, post October 2017 the Trust uses the categories C1-C4)

  • Area:
    Trust wide
  • Category:
    • Calls
    • Emergency Operations
    • Finance and Procurement
    • Patient Transport Services and Non Emergency Services
  • Month:
  • Year: