19798-Complaints and SIs involving Crews

Please can you provide the number of complaints received regarding incidents involving Newly Qualified Paramedics versus Senior Paramedics Verus Emergency Medical Technicians and the number of serious incident declared from these complaints.

Apologies, forgot to state a time frame. I am looking for data  referring  to all complaints received  in 2017 and 2018

  • Reference:
    19798
  • Response:

    Please can you provide the number of complaints received regarding incidents involving Newly Qualified Paramedics versus Senior Paramedics Verus Emergency Medical Technicians and the number of serious incident declared from these complaints.

    Apologies, forgot to state a time frame. I am looking for data  referring  to all complaints received  in 2017 and 2018

    The total number of complaints the Trust received in the following years:

    2016/17 – 1503

    2017/18 – 1620

    Staff rank/level is not always captured when entering complaints in to our system. To provide you with the number of complaints regarding incidents involving Newly Qualified Paramedics (NQP), Senior Paramedics (SP) or Emergency Medical Technicians (EMT) would require the Trust to manually review each complaint to see if the complaint related to one of the job roles mentioned. The Trust has calculated to extract and collate the information you require would take over the 18 hours limit and as such we are unable to break down the figures to answer your question under s.12 of the FOIA.

    In 2017 & 2018, there were a total of 25 SIs declared as a result of EEAST receiving a complaint. Of those, 14 were discounted as the reason for the complaint was due to either a prolonged response time or another reason not involving operational clinical staff, and therefore were deemed outside of the scope of this FOI request. In the remaining 11 SIs, the following breakdown of clinical grades involved was as follows:

     

     

    Clinical grades involved

    Trust ref

    Paramedic

    NQP

    EMT

    Other

    Total

    1

    1

     

    1

     

    2

    2

     

     

     

    2 (PAS)

    2

    3

    1

     

     

     

    1

    4

     

     

    1

    1 (SAP)

    2

    5

     

    1

     

    1 (SAP)

    2

    6

     

     

     

    1 (PTS ACA)

    1

    7

     

    1

     

    1 (IAP)

    2

    8

     

    1

     

    1 (SAP)

    2

    9

    1

     

     

    1 (SAP)

    2

    10

     

     

    2

     

    2

    11

    1

     

    1

     

    2

    Total

    4

    3

    5

    8

    20

     

     

     

  • Area:
    Trust wide
  • Category:
    • Complaints / Concerns / Feedback
    • Emergency Operations
    • Risk and Governance
  • Month:
  • Year: