19768-Taxi Use

 I’ve read with interest an FOI request submitted to yourselves via the What do they know? Website link here:

https://www.whatdotheyknow.com/request/patients_conveyed_by_taxi_4#incoming-1308967

 I’d like to make a supplementary request please.

Do you have equivalent data for 2017/2016/2015 please? I don’t need it broken down by month just annual figures.

I would also like to know the cost of private taxis for the months outlined in the original request and the supplementary years.

I would also like to know if any further information is available about the 2 adverse outcomes which arose as a result of the private taxi being used please? I.e. reviews/ investigations/ outcomes

Further information regarding the incidents: 1 - Taxi booked for a patient but, when the taxi arrived at the patient’s address, they did not get an answer at the door nor did they update the ambulance operations centre of the situation. When the duty manager contacted the taxi company, this information was conveyed as well as the fact that the driver had left the patient’s address. Ambulance sent to address to convey patient; no harm identified. Internal information passing process changed as a result.

2 - Patient and next of kin en-route to hospital in taxi arranged by EEAST. It was reported by the patient that the driver was using their mobile phone whilst driving to the hospital. The investigation highlighted that the patient was diverted to a different hospital and the driver carried out a phone call on their Bluetooth device to update their control of the change of destination. It was also identified that the satellite navigation system was updated whilst the vehicle was stationary. No harm identified.

 

  • Reference:
    19768
  • Response:

    I’ve read with interest an FOI request submitted to yourselves via the What do they know? Website link here:

    https://www.whatdotheyknow.com/request/patients_conveyed_by_taxi_4#incoming-1308967

     I’d like to make a supplementary request please.

    Do you have equivalent data for 2017/2016/2015 please? I don’t need it broken down by month just annual figures.

    Please find attached the spread sheet 19768

    I would also like to know the cost of private taxis for the months outlined in the original request and the supplementary years.

    The organisation uses Taxis for a number of reasons including the transport of patients and does not separately track the costs associated with the different streams.

    The month by month data is subject to the timing and size of accounting estimates.  Adjusting for this, would necessitate the review of each line item on each invoice and as such would take over the 18 hours to complete a Freedom of Information request, as such we are unable to answer your request under s.12 of the FOIA. We are unable to provide a monthly breakdown but have provided you with the yearly cost, but as mentioned before we do not separately tract the costs associated with different work streams taxis are used for.

     

    Year ? ? ?
    ? 2015 2016 2017 2018
    Cost (£)      1,078.90       575.69    2,840.00    48,033.65

    I would also like to know if any further information is available about the 2 adverse outcomes which arose as a result of the private taxi being used please? I.e. reviews/ investigations/ outcomes

    Further information regarding the incidents:

    1 - Taxi booked for a patient but, when the taxi arrived at the patient’s address, they did not get an answer at the door nor did they update the ambulance operations centre of the situation. When the duty manager contacted the taxi company, this information was conveyed as well as the fact that the driver had left the patient’s address. Ambulance sent to address to convey patient; no harm identified. Internal information passing process changed as a result.

    2 - Patient and next of kin en-route to hospital in taxi arranged by EEAST. It was reported by the patient that the driver was using their mobile phone whilst driving to the hospital. The investigation highlighted that the patient was diverted to a different hospital and the driver carried out a phone call on their Bluetooth device to update their control of the change of destination. It was also identified that the satellite navigation system was updated whilst the vehicle was stationary. No harm identified.

  • Area:
    Trust wide
  • Category:
    • Private Ambulance Services
    • Patient Transport Services and Non Emergency Services
    • Emergency Operations
    • Calls
  • Month:
  • Year:

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