19526-Algorithms/AI

1. Is your organisation using any algorithms and/or artificial intelligence software in the process of delivering ambulance services?

2. If Yes, please provide details:

(i) Of the algorithms or artificial intelligence software you use;

(ii) Of whether you use a commercial product or whether you have developed your own system;

(iii) Of the purpose for which the algorithm and/or artificial intelligence software operates;

(iv) Of the decisions the algorithm and/or artificial intelligence software is asked to make or assist;

(v) Of the type, classification and amount of data that the algorithm and/or artificial intelligence software uses in the decision making process;

(vi) Of the process by which the decision made or assisted by the algorithm is subject to human review;

(vii) Of the process by which you inform an individual that they have been subject to a decision made or aided by an algorithm and/or artificial intelligence software?

(viii) Of the process by which a member of the public can challenge a decision that has been made or aided by an algorithm and/or artificial intelligence software;
  • Reference:
    19526
  • Response:
    1. Is your organisation using any algorithms and/or artificial intelligence software in the process of delivering ambulance services?
    The Trust does use algorithms within the clinical triaging of patient, which are supplied by the National Academy of Emergency Medical Dispatchers. There is human interaction involved with the application of these algorithms and these are not considered to be automatic profiling systems.

    2. If Yes, please provide details:

    (i) Of the algorithms or artificial intelligence software you use;
    Medical Priority Dispatch System

    (ii) Of whether you use a commercial product or whether you have developed your own system;
    Commercial

    (iii) Of the purpose for which the algorithm and/or artificial intelligence software operates;
    Clinical triaging

    (iv) Of the decisions the algorithm and/or artificial intelligence software is asked to make or assist;
    Call categorisation for clinical triaging

    (v) Of the type, classification and amount of data that the algorithm and/or artificial intelligence software uses in the decision making process;
    Information received through 999 call

    (vi) Of the process by which the decision made or assisted by the algorithm is subject to human review;
    All calls taken by call handlers and escalated where appropriate

    (vii) Of the process by which you inform an individual that they have been subject to a decision made or aided by an algorithm and/or artificial intelligence software?
    None, as decision not solely made by algorithm

    (viii) Of the process by which a member of the public can challenge a decision that has been made or aided by an algorithm and/or artificial intelligence software;
    None, as decision not solely made by algorithm
     
  • Area:
    Trust wide
  • Category:
    • Calls
    • Information Technology
  • Month:
  • Year: