18735 - Call recording

What is your current policy on when recording begins on automated phone operating systems used by your authority/council/trust/force (depending on the recipient)?

I want to know whether your automated operator system begins recording calls from the moment a call is connected, or from when a caller is advised that calls may be recorded, or at some other point in a call.

  • Reference:
    18735
  • Response:

    What is your current policy on when recording begins on automated phone operating systems used by your authority/council/trust/force (depending on the recipient)?

    I want to know whether your automated operator system begins recording calls from the moment a call is connected, or from when a caller is advised that calls may be recorded, or at some other point in a call.

    Recording starts as soon as the call is connected

  • Area:
    Trust wide
  • Category:
    Calls
  • Month:
  • Year: