17449 - Response Times

1. The monthly median response times of your ambulance service for Category 1, 2, 3 and 4 incidents in 2016, 2017 and January - July 2018, broken down by:
- Postcode prefix and district.

2. The quickest and slowest response time to Category 1, 2, 3 and 4 incidents by your Trust each year for 2016, 2017 and between January and July 2018, detailing the month in which the
call and response took place.

3. A monthly total of how many emergency calls were made to your Trust in 2016, 2017
and January to July 2018.

4. A yearly total of how many emergency vehicles were available in your Trust’s fleet
in 2016, 2017 and January to July 2018.

  • Reference:
    17449
  • Response:
    1. The monthly median response times of your ambulance service for Category 1, 2, 3 and 4 incidents in 2016, 2017 and January - July 2018, broken down by:
      - Postcode prefix and district.
      Please find the Trust's response attached.
    2. The quickest and slowest response time to Category 1, 2, 3 and 4 incidents by your Trust each year for 2016, 2017 and between January and July 2018, detailing the month in which the call and response took place.

    Please find the Trust's response attached.
    3. A monthly total of how many emergency calls were made to your Trust in 2016, 2017 and January to July 2018.

    Please find the Trust's response attached.
    4. A yearly total of how many emergency vehicles were available in your Trust’s fleet in 2016, 2017 and January to July 2018.

    The numbers change throughout the course of a year so we have included as at the end of the period requested.

    The numbers include DSA, RRV and HCRT vehicles.

    2016

    540

    2017

    540

    Jan-July 2018

    580

    5.The three most commonly reported complaints / incidents for Category 1, 2, 3 and 4 incidents each month from January 2016 to July 2018.

    Please find the Trust's response attached.
    6. The number of calls that were made from the three private addresses who have made the most emergency calls to your trust between July 2017 and June 2018:

    Data: FoI 17449: Top 3 personal addresses with highest number of calls Jul 2017- Jun 2018 (excluding calls from HCPs)
    Postcode Zone 999 Calls Calls with Physical Response Calls where Patient transported
    NR15 939 43 22
    IP22 442 46 16
    HP2 426 31 0
    1. Please could you also tell me the average or estimated cost of one emergency call to your Trust? Or, if this is unavailable, an estimate of how much one minute of an emergency call costs your Trust, plus the average time duration of an emergency call?

    The Trust is unable to respond to the cost part of this question as we do not hold this information in the manner requested.  With regards to the average call time, please find the Trust's response attached.

  • Area:
    Trust wide
  • Category:
    • Calls
    • Emergency Operations
  • Month:
  • Year: