16837 - IT Systems 2018

  1. How many computers in total do you have across your entire Trust?

  2. How many of your computers are currently running Windows XP or Windows 7 software?

  3. How many of your computers are currently running Windows 10 software?

  4. On how many occasions in calendar years 2015, 2016, 2017 and 2018 (Year to Date) have computers across your Trust crashed and required rebooting. Please provide a best estimate if precise data is not collated.

  5. On how many occasions in calendar years 2015, 2016, 2017 and 2018 (Year to Date) has your IT Department been contacted because of any computer problems across your Trust? Please provide a best estimate if precise data is not collated.

  6. For each of the calendar years 2015, 2016, 2017 and 2018 (Year to Date) what is the longest time a computer was broken/remained unfixed and therefore was not used by staff anywhere across your Trust?

  7. Please list any incidents of patients coming to harm, because of a fault related to an IT system failure.
  • Reference:
    16837
  • Response:
    1. How many computers in total do you have across your entire Trust?
      Approx. 1000
    2. How many of your computers are currently running Windows XP or Windows 7 software?
      Approx. 120
    3. How many of your computers are currently running Windows 10 software?
      Approx. 25
    4. On how many occasions in calendar years 2015, 2016, 2017 and 2018 (Year to Date) have computers across your Trust crashed and required rebooting. Please provide a best estimate if precise data is not collated.
      Data not available or held.
    5. On how many occasions in calendar years 2015, 2016, 2017 and 2018 (Year to Date) has your IT Department been contacted because of any computer problems across your Trust? Please provide a best estimate if precise data is not collated.
      The Trust takes around 350-400 calls per week to our IT Service Desk but this is in relation to any kind of IT issue.
    6. For each of the calendar years 2015, 2016, 2017 and 2018 (Year to Date) what is the longest time a computer was broken/remained unfixed and therefore was not used by staff anywhere across your Trust?
      Data not available or held.
    7. Please list any incidents of patients coming to harm, because of a fault related to an IT system failure.
      None
  • Area:
    Trust wide
  • Category:
    Information Technology
  • Month:
  • Year: