16339 - Dental Callouts - 111 & 999

NHS 111calls

1.    The total number of calls to NHS 111 service for the area covered by the authority, by year 2010-Present

2.    The total number of calls to NHS 111 service with ‘dental problems’ for the area covered by the authority, 2010-Present.

3.    A breakdown of data for the last calendar year for i) all 111 calls and ii) 111 calls for dental problems for the local areas that make up your authority (ie: local authority, or equivalent subdivisions).

4.    A breakdown of calls for dental problems to NHS 111 service for the last full calendar year, coded by type: eg: Dental bleeding, dental injury, other dental problems, teething, toothache after dental injury, toothache without dental injury.

 

999 calls

5.    The total number of calls to 999 for the area covered by the authority requesting medical assistance, by year 2010-Present

6.    The total number of calls to 999 with ‘dental problems’ for the area covered by the authority, 2010-Present.

7.    A breakdown of data for the last calendar year for i) all 999 calls requesting medical assistance and ii) 999 calls for dental problems for the local areas that make up your authority (ie: local authority, or equivalent subdivisions).

8.    A breakdown of calls for dental problems to 999 for the last full calendar year, coded by type: eg: Dental bleeding, dental injury, other dental problems, teething, toothache after dental injury, toothache without dental injury.

  • Reference:
    16339
  • Response:

    NHS 111calls

    1. The total number of calls to NHS 111 service for the area covered by the authority, by year 2010-Present
    2. The total number of calls to NHS 111 service with ‘dental problems’ for the area covered by the authority, 2010-Present.
    3. A breakdown of data for the last calendar year for i) all 111 calls and ii) 111 calls for dental problems for the local areas that make up your authority (ie: local authority, or equivalent subdivisions).
    4. A breakdown of calls for dental problems to NHS 111 service for the last full calendar year, coded by type: eg: Dental bleeding, dental injury, other dental problems, teething, toothache after dental injury, toothache without dental injury.

     

    999 calls

    1. The total number of calls to 999 for the area covered by the authority requesting medical assistance, by year 2010-Present
    2. The total number of calls to 999 with ‘dental problems’ for the area covered by the authority, 2010-Present.
    3. A breakdown of data for the last calendar year for i) all 999 calls requesting medical assistance and ii) 999 calls for dental problems for the local areas that make up your authority (ie: local authority, or equivalent subdivisions).
    4. A breakdown of calls for dental problems to 999 for the last full calendar year, coded by type: eg: Dental bleeding, dental injury, other dental problems, teething, toothache after dental injury, toothache without dental injury.

    Please find the Trust's response attached - please note that we have used the category  of “Sick Person (Specific Diagnosis) - Toothache (without jaw pain)" as per your clarification.

     

    Please note that due to the way data was stored in the past , the CLI call code used to identify 999 did not operate for the whole area and multiple were used.  As such the closest we can come to producing this 999 information in the timeframe has been for us to exclude 111 calls only. This will still result in some non 999 calls being included but the call codes over the number of years requested have altered numerous times so excluding these in the time available was not viable.

  • Area:
    Trust wide
  • Category:
    • Calls
    • Emergency Operations
  • Month:
  • Year: