Requests for information by solicitors

How to request information

All solicitor requests for information should be made in writing to:

Email: eoeasnt.rfi@nhs.net
Secure fax: 01234 243083
Post: Patient Experience team, East of England Ambulance Service, Hammond Road, Bedford, MK41 0RG

Solicitor requests can be made under the Data Protection Act 1998 or the Access to Health Records Act 1990.

Please note that we locate 999 incidents by date, time and full/exact location. We cannot search by patient name or details.

Solicitor requests for information must include:

  • a consent form (form of authority) completed by the patient
  • the form of authority, which must state that the information can be released and it must be addressed to the East of England Ambulance Service NHS Trust (EEAST) and state the information which the solicitor is requesting
  • the time, date and exact location of the incident
  • the patient’s name
  • your client’s name
  • what you are requesting e.g. patient care record, computer aided dispatch record, crew statements.

Fees for requests

  • £50 for paper copies of patient care records
  • £10 for electronic records e.g. electronic patient care record, computer aided dispatch record
  • £125 per hour, per crew member, for face to face interviews with the crew members
  • £20 per crew member to complete a statement / questionnaire.

Please note that all payments are required in advance. Our finance team will invoice you once your request has been logged by the Patient Experience team.

Please note that participation of the interview / questionnaire is at the individual member of staff’s discretion. The staff member’s availability is subject to operational pressures and all interviews will be conducted at the staff’s base station.