Requests for information by members of the public

How to request information

If you wish to request information about yourself or on behalf of someone else, please contact the patient service team.

All requests for information must be made in writing:

Post: Patient Experience Team, East of England Ambulance Service, Hammond Road, Bedford, MK41 0RG
Email: eoeasnt.rfi@nhs.net 

Please note that we locate 999 incidents by date, time and full/exact location. We cannot search by patient name or details.

Your request must include:

  • Your full name and address
  • The patient’s name
  • The incident date, time and location
  • What information you would like.

If you are the patient, we will need proof of your identity e.g. copy of your passport and utility bill.

If you are requesting information regarding someone else, we will need the patient’s signed consent and your proof of identity.