Patient Surveys

If you have been a patient of ours recently, we are keen to receive your feedback about the quality of service you received from us to ensure that we meet the needs and expectations of our patients.

Your feedback will be used to assist the development of our staff and to improve the services provided by the East of England Ambulance Service NHS Trust.

Patient experience surveys are available to complete online for the below services:

  • Emergency services - If you were attended to by our 999 emergency service

  • Patient transport service - If you are a patient who has recently used our patient transport service for non-emergency journeys, such as hospital appointments

  • Emergency Clinical Advice and Triage Centre – If you are a patient who has contacted our 999 emergency service but your call may have been triaged and you may have been assessed as a ‘hear and treat’ patient rather than received an ambulance response.