When a 999 call is received our team within the Ambulance Operations Centre (AOC) will use our Computer Aided Dispatch (CAD) system to process the call. Within the CAD system we have the ability to add a flag to an address. When a 999 call is received for that address, our call handler is then alerted that a flag has been placed on the address and this information is then passed to the attending crews.
This form should be completed to request that a Key Safe or Access Code Flag is to be added to our CAD system. It must be completed by the patient, building owner or someone acting on behalf of the patient with their consent.
We will review the request and if accepted, the flag will be retained on the property for three years before being removed. If you require the flag to be removed before this time or have any amendments, such as a change of address or change of code, please resubmit this form with the new information. When the three years have expired, you will need to reapply for the flag.
- We must remind you that it is your responsibility to inform us of any changes to the flag.
- Requests can take up to 14 working days to be amended on the CAD system.
- EEAST cannot be held responsible for any incorrect information given.
- In the event of a life-threatening emergency, force may be used to gain entry to a property where the information is incorrect or the access instructions are not concise.
The provided information will be stored on our Computer Aided Dispatch (CAD) system, the information will be visible to ambulance crews, first responders, control room staff and may be shared with other emergency services. This flag will be stored on our CAD system until requested to be removed or 3 years have expired. It is your responsibility to update us of any changes in information or to request the flag to be removed. If there is a query about the information we will contact you. If we do not receive a response back within 30 days, the flag will be removed.