General contact information
For our switchboard, please call: 0345 601 3733 (Line is manned between the hours of 8.30am-16.30pm Monday – Friday).
This phone is not manned by clinically trained staff and they are unable to assist with clinical needs or patient enquiries regarding Covid-19/Coronavirus.
NHS 111 has an online Covid-19 Coronavirus service that can tell you if you need medical help and advise you what to do.
Freedom of Information requests (FOI)
All formal Freedom of Information requests under the Freedom of Information Act should be submitted to our corporate records manager by emailing FOI@eastamb.nhs.uk.
Patient experience - compliments, comments, complaints and concerns
Our patient experience team are the first point of contact for your feedback about our service. You can contact them by phone or email, and they will register your contact and start the feedback process:
You can call freephone on 0800 028 3382 or 01234 243320 or email: firstname.lastname@example.org Alternatively you can write to the Patient Experience Team at: EEAST, Hammond Road, Bedford, MK41 0RG.
Patient Transport Service (PTS)
All contact numbers for the relevant areas can be found on the patient transport service section of our website.
Press Office (media enquiries only)
Our communications team deal with all enquiries from members of the media. Contact them on 0300 790 4051 or email email@example.com.
Recruitment / HR
For information on joining the ambulance service, to know more about a role you have seen advertised, or an enquiry about your application or interview, please contact firstname.lastname@example.org
Subject Access Requests (Data Protection Act)
All subject access requests should be submitted to the request for information Team. Contact them on 01234 243140 or email email@example.com.
Digital and Social Media
If you need to report any issues with the website, please contact: firstname.lastname@example.org.
To speak to someone about missing or activated AEDs, please contact email@example.com.