General contact information

For our switchboard, please call: 0345 601 3733 (Line is manned between the hours of 8.30am-16.30pm Monday – Friday).

This phone is not manned by clinically trained staff and they are unable to assist with clinical needs or patient enquiries regarding Covid-19/Coronavirus.

NHS 111 has an online Covid-19 Coronavirus service that can tell you if you need medical help and advise you what to do.

Freedom of Information requests (FOI)

All formal Freedom of Information requests under the Freedom of Information Act should be submitted to our corporate records manager by emailing

Patient experience - compliments, comments, complaints and concerns

Our patient experience team are the first point of contact for your feedback about our service. You can contact them by phone or email, and they will register your contact and start the feedback process:

You can call freephone on 0800 028 3382 or 01234 243320 or email:  Alternatively you can write to the Patient Experience Team at: EEAST, Hammond Road, Bedford, MK41 0RG.

Patient Transport Service (PTS)

All contact numbers for the relevant areas can be found on the patient transport service section of our website

Press Office (media enquiries only)

Our communications team deal with all enquiries from members of the media. Contact them on 0300 790 4051 or email  

Recruitment / HR

For information on joining the ambulance service, to know more about a role you have seen advertised, or an enquiry about your application or interview, please contact

Subject Access Requests (Data Protection Act)

All subject access requests should be submitted to the request for information Team. Contact them on 01234 243140 or email

Digital and Social Media

We encourage you to follow us on social media for news and updates. We welcome you to make a query or share your feedback with us on Facebook, Twitter, Instagram and LinkedIn

If you need to report any issues with the website, please contact:



To speak to someone about missing or activated AEDs, please contact