General contact information

For general enquires, please call the region-wide telephone number: 0345 601 3733.

Freedom of Information requests (FOI)

All formal Freedom of Information requests under the Freedom of Information Act should be submitted to our corporate records manager by emailing

Patient experience - compliments, comments, complaints and concerns

Our Patient Experience team are the first point of contact for your feedback about our service. You can contact them by phone or email, and they will register your contact and start the feedback process:

You can call freephone on 0800 028 3382 or 01234 243320 or email:  Alternatively you can write to the Patient Experience Team at: EEAST, Hammond Road, Bedford, MK41 0RG.

Press Office (media enquiries only)

Our Communications Team deal with all enquiries from members of the media. Contact them on 01763 268772 or email  

Recruitment / HR

For information on joining the ambulance service, to know more about a role you have seen advertised, or an enquiry about your application or interview, please contact

Subject Access Requests (Data Protection Act)

All subject access requests should be submitted to the Request For Information Team. Contact them on 01234 243140 or email

Online and digital

Contact us on Facebook and Twitter using the links in ‘Find us online’ at the bottom of this page. You are welcome to make a query or ask questions related to the service or your experience, but we strongly advise that you use the options above in the first instance if you need to initiate a feedback process.

For all website enquiries only, email:

Know who you need to contact?

If you know who you need to contact you can email them direct as the vast majority of our email addresses are formatted as: