The Patient Experience team process all compliments and feedback, which is then provided to the staff by managers.

As you will be aware the NHS is facing significant challenges with regard to the COVID-19 virus. The team are working hard to support the Trust and this may impact on our ability to respond as quickly as we would like. We are sorry that our timescales for responding to you may be affected, we will contact you as soon as we possibly can.

How to compliment or thank a member of staff or volunteer:

By post:
East of England Ambulance Service NHS Trust (EEAST)
Patient Experience Team
Hammond Road
MK41 0RG

Freephone: 0800 028 3382 or 01234 243320. Phone lines are open between 10am and 4pm Monday to Friday.


Or complete our online submission form to tell us what you think.

Please note: This phone is not manned by clinically trained staff and they are unable to assist with clinical needs or patient enquiries regarding Covid-19/Coronavirus.

NHS 111 has an online Covid-19 Coronavirus service that can tell you if you need medical help and advise you what to do.

Information we will need from you:

  • Incident date, time and full/exact location
  • A brief explanation about what your compliment is regarding and any message you would like to be passed to the crew members concerned
  • Crew names (if you have them).


Compliments Received by Month 2021 22 Updated Jan 23



If you would like to make a donation, please send it to: East of England Ambulance Service NHS Trust, Finance Department, Hospital Lane, Hellesdon, Norwich, NR6 5NA or write expressing your wishes and we will do our best to accommodate.

Information in other formats

If you would like any of these documents in large print, Braille, alternative format, or a different language, please contact Patient experience Team on 0800 028 3382