The Patient Experience team process all compliments and feedback, which is then provided to the staff by managers.

How to compliment or thank a member of staff or volunteer:

By post:
East of England Ambulance Service NHS Trust (EEAST)
Patient Experience Team
Hammond Road
MK41 0RG

Freephone: 0800 028 3382 or 01234 243320. Phone lines are open between 10am and 4pm Monday to Friday.


Or complete our online submission form to tell us what you think.

Information we will need from you:

  • Incident date, time and full/exact location
  • A brief explanation about what your compliment is regarding and any message you would like to be passed to the crew members concerned
  • Crew names (if you have them).


Compliments per month   September 2019


A high percentage of the feedback we receive each month are thank you letters and compliments from patients and their families. You can read some of our latest message on our Thank you page.


If you would like to make a donation, please send it to: East of England Ambulance Service NHS Trust, Finance Department, Hospital Lane, Hellesdon, Norwich, NR6 5NA or write expressing your wishes and we will do our best to accommodate.

Information in other formats

If you would like any of these documents in large print, Braille, alternative format, or a different language, please contact Patient experience Team on 0800 028 3382