Please contact our media team for information relating to incidents
Please note: This questionnaire is only in relation to the Birmingham Community Healthcare Call Handling Service (which is provided by CallEEAST) and not in relation to any ambulance care or transport you may have had.
If you selected the above option 'I received a letter though the post', please provide below the REF1 & REF2 which can be found on the top right hand side of letter.
We would like you to think about your recent experience with the Birmingham Community Healthcare Call Handling Service:
Thinking about the service we provide...
Please tell us about your use of the service on this occasion:
Would you like to compliment the service or staff?
If you wish to write a separate note of thanks to the call handler or staff involved, you may add your comments to the box below, please also include your name and contact details to ensure such correspondence is passed on to the relevant team.
Would you like to inform us of a concern or complaint?
All comments received are used to monitor and improve the services provided by the Trust. If you have a concern or complaint about the service you have received and would like us to contact you, please provide your details below:
Please be aware that you can withdraw your consent for the East of England Ambulance Service NHS Trust to use and store the information you have provided at any time. If you wish to withdraw your consent to your details being held, please contact the patient survey team by email: email@example.com or phone: 01603 422757.
Equality and Diversity
The following questions are used to obtain demographic information about the patients we serve. This information can help us plan to meet the needs of the community, to ensure that everyone has equal access to the heath care provided and for the service to be delivered to a high standard for all of our patients.
Thank you for taking the time to complete this questionnaire.
The information collated will be used to assist us in improving the services we provide.