What are our priorities and how are we doing

Annual reports

All our annual reports from 2006, are available to view on this website, click on the links below to view:

Current annual report (2016-17)

Previous annual reports (2006 to 2015-16)

 

Improving our service 

Our strategic objectives for 2017-19 are available to view here on our website.

 

Ambulance quality indicators

All ambulance services in England are measured by, and report against the clinical quality indicators. Since 18th October we moved to a new performance measurement through the Ambulance Response Programme; this is a national change which has been implemented to improve response to patients. Details on the new response categories can be found here

Each month the latest national performance figures are published in the form of an infographic report  - http://www.ambulancestats.co.uk/

 

Equality and diversity reports

As a public body, we are concerned with the well being of people who use our services and those who provide our services. The Trust recognises that diversity is inclusive and based on valuing everyone as an individual. 

We aim to ensure that equality and diversity is at the centre of our work and is integral to all our functions, policies, strategies and procedures as a means of eliminating institutional and individual discrimination. For information on equality and diversity in the Trust, please visit our equality and diversity pages.  

 

Quality account

Quality accounts' aim to enhance accountability to the public and engage the leaders of an organisation in their quality improvement agenda. To view our latest Quality Account, please click on the link below:

Quality Account 2016-17

 

Patient confidentiality

We are committed to responsibly collecting and processing patient information.  Please view our Data Protection leaflet to see how the Trust will use your confidential information.