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  • 18924 - 2019 - Sharing Information (18924)

    I write to make a freedom of information request under the Freedom of Information Act 2000 (the Act).

    The questions below are designed to help me and my organisation better understand the scale and scope of requests for information sharing arrangements being made of individual NHS trusts and their constituent hospitals by research organisations and businesses over the duration of the past 3 financial years.

    Specifically, I would like to ask your NHS trust about any requests to use or access data for commercial or research purposes of which, it is/has been a controller, joint controller or controller in common, in the financial years 2015-16, 2016-17 and 2017-18 as follows:

    • the number of requests made in each of the financial years 2015-16, 2016-17 and 2017-18;
    • the percentage of requests that have been accepted, rejected or held pending in each of the financial years 2015-16, 2016-17 and 2017-18;
    • a breakdown of the form, size and sector type of the entities that made the requests in each of the financial years 2015-16, 2016-17 and 2017-18; and
    • a breakdown of the form, size and sector type of the entities whose requests were successful in each of the financial years 2015-16, 2016-17 and 2017-18; and
    • a percentage of those successful requests which resulted in the trust, or its constituent hospitals, entering into a commercial or financial relationship with the requestor or its affiliates in each of the financial years 2015-16, 2016-17 and 2017-18.

    Clinical

  • 18927 - 2019 - CAD contract/tender (18927)

    Please can you send me the following information with regards the organisation’s Computer Aided Dispatch (CAD) / Command and Control System:

     

    1. Existing Supplier: If there is more than one, please split each contract up individually.  
    2. Name of the supplier(s).  
    3. Start / End date of the contract and details of any extension clauses.
    4. Total Contract Value in UK Pounds (£). 
    5. Annual Contract Spend by year. 
    6. A copy of the Invitation to Tender used for the appointment of the supplier(s). 
    7. A copy of all supplier responses received including financial submissions.
    8. A copy of the detailed scoring given to each supplier including financial score.

    Emergency Operations,Finance and Procurement,Information Technology
    18927 - ITT Covering Letter
    18927 - V1 15-T01 Computer Aided Dispatch ITT Issued 20-04-15
    18927 - V1 Commercial Schedule Issued 20-04-2015
    18927 - V1 Technical and Quality Specification 1 Issued 20-04-15

  • 19012 - 2019 - Road Death/Injuries by Ambulances (19012)

    In the last 2 yrs date range Monday, 26 December 2016 until Wednesday, 26 December 2018

    How many people have been killed or injured by cars or any other vehicle driven by member of the Fire service, Police, Or Ambulance service or any of the armed forces whist on duty, driving a  service vehicle 

    Please provide number of fatalities for each year and number injured

    Emergency Operations,Fleet

  • 19107 - 2019 - IT Department (19107)

    I was recently reading an article published by NHS Digital regarding the interoperability of electronic patient record systems which left me wondering whether the structure of the IT Department of an NHS Trust might have an effect on the success of the EPR system implemented. Please complete the table below:

    Information Technology

  • 19149 - 2019 - IT Training (19149)

    1. Does the organisation have training that covers:

    Recognising and reporting Phishing emails

    Recognising Tailgating and how to respond (challenging strangers, checking for ID etc.)

    Disposal of confidential information

    Dangers of using USB sticks being given away or finding one that looks like it has been dropped 

    Information Technology,Training,Estates,Risk and Governance

  • 19150 - 2019 - Employee Record Storage (19150)

    1.       Please can you describe how and where you store your employee/ personnel records relating to the following topics:

    •         Recruitment
    .
    •         Learning & development

    •         Annual appraisals and routine performance reviews

    •         Employee case management including disciplinary and grievance issues


    2.       Please provide details of any technology used to store employee/personnel records.

     

    Human Resources

  • 19180 - 2019 - Donations (19180)

    1) How much has been raised in a) donations b) legacies c) via a just giving page to you? Please break it down per year and by area of donation.

    2) In terms of donations how much has been raised by street collections?

    3) How much is a) street donations and b) donations in total percentage of the costs of running the service. NB - I am after the costs of total income in donations?

    Finance and Procurement

  • 19195 - 2019 - External Advertising of Jobs (19195)

    1: Whether the Ambulance Service 'the service' 'AS' pays any external organisations to advertise vacant Service roles on their website.

    2: For a list of websites / organisations the AS use to advertise roles within the AS (excel format) and how much each website/organisation received from the AS in the three most recent financial years
    2015/16
    2016/17
    2017/18
    If no money was paid to advertise the roles, please indicate this on the spreadsheet.

    3: For an email address and contact information for the HR department or relevant department responsible for publishing and promoting vacancies within the Service.

     

     

    Finance and Procurement,Human Resources
    FOI - 19195

  • 19200 - 2019 -Hertfordshire Resources (19200)

    Could you please tell me:

    • The number of resources per shift currently available in Hertfordshire, by sector?
    • The number of ambulance stations we current;ly have in Hertfordshire?

     

     

    Emergency Operations,Estates

  • 19204 - 2019 - Brexit and Settlement Scheme (19204)

    -          Are you intending to cover the cost of the EU settlement scheme fee for your employees affected by Brexit?

    -          How many EU national employees do you estimate have applied or will need to apply under the scheme?

    -          If you are covering their fees, what is your estimate for how much in total the cost is to you?

    Finance and Procurement,Human Resources

  • 19210 - 2019 - Car Parking Services (19210)

    Do you currently manage your car parking inhouse or do you contract to a third party?

    If you do employ a parking operator to manage your parking services, who is your current parking provider?

    What is the exact date/s your current contract/s terminate?

    What date do you expect to go to tender?

     

    Estates

  • 19236 - 2019 - Cervical Collar Policy (19236)

    I would like to incorporate any individual trust policies held on the use of cervical collars across England, Scotland and Wales. I would appreciate your trust support by sending me any policies held on this topic.

    Clinical

  • 19238 - 2019 - Hoax Calls (19238)

    I would like to know how many hoax calls the East of England Ambulance Service has been dispatched on in the last three years (2016, 2017 and 2018), broken down year by year.

    I would also like to know how many hours of ambulance time were taken up on hoax calls over the last three years (2016, 2017 and 2018), broken down year by year.

    Calls,Emergency Operations

  • 19248 - 2019 - Vending Machines (19248)

    How much money did your hospital trust make from food and drink vending machines on trust sites in 2018?
    What is the same figure for 2017, 2016 and 2015 please?
     

    Finance and Procurement

  • 19250 - 2019 -Status Assessmentrs Under Chapter 10 (19250)

    The Off-payroll legislation was introduced in Chapter 10 of the Income Tax (Earnings and Pensions) Act 2003, with the new legislation going live from April 6th 2017. This new legislation overrode, in the public sector, the existing Intermediaries Legislation (Chapter 8, ITEPA).

    The new legislation is here:

    https://www.legislation.gov.uk/ukpga/2017/10/schedule/1/part/2

    One of the key differences between the chapter 8 and chapter 10 is that the public authority is required to decide whether the off-payroll working rules (Chapter 10) apply based on whether the conditions have been met in section 61M(1)(d).

    61MEngagements to which Chapter applies

    (1)Sections 61N to 61R apply where—

    (a)an individual (“the worker”) personally performs, or is under an obligation personally to perform, services for another person (“the client”),

    (b)the client is a public authority,

    (c)the services are provided not under a contract directly between the client and the worker but under arrangements involving a third party (“the intermediary”), and

    (d)the circumstances are such that—

    (i)if the services were provided under a contract directly between the client and the worker, the worker would be regarded for income tax purposes as an employee of the client or the holder of an office under the client, or

    (ii)the worker is an office-holder who holds that office under the client and the services relate to the office.

     This requires the public authority to test whether the worker would be considered an employee based on employment status case law.

    These assessments would have been completed by you with each assessment receiving its own determination.

     

    Please can you provide:

    A monthly breakdown, from April 2017 onwards of the number of assessments conducted by you, together with the number of assessments that are considered to be “inside IR35” (i.e. 61M(1)(d) applies) and the number that are “outside IR35” (i.e. 61M(1)(d) does not apply)

    Finance and Procurement

  • 19285 - 2019 - Agency Staffing (19285)

    Does your trust have a centralised temporary staff booking team? Yes or No?

    Does your trust have a centralised temporary staff booking team specifically for Non-Medical Non-Clinical Staffing? Yes or No?

    If Yes, which categories does it book for?

    • Admin & Clerical

    - Staff Lead Name & Position - Contact telephone DD - Contact email

    • Corporate Functions

    - Staff Lead Name & Position - Contact telephone DD - Contact email

    • Ancillary Functions

    - Staff Lead Name & Position - Contact telephone DD - Contact email

    • IT Professionals

    - Staff Lead Name & Position - Contact telephone DD - Contact email

    • Legal Supply

    - Staff Lead Name & Position - Contact telephone DD - Contact email

    Some (Please specify which) If No, please provide a list of all Department Heads responsible for booking temporary staff

    Who is your Head of Procurement and who is your Senior Buyer/Category Manager responsible for overseeing HR/Agency procurement in your trust? 

    Please also provide their contact telephone DD and email addresses.

    Please can you provide your annual agency spend for 2017/18 for Non-Medical Non-Clinical Staffing?:

     

    Please can you provide your annual agency spend for 2017/18 for each of the Non-Medical Non-Clinical staffing categories?:

      • Admin & Clerical
      • Corporate Function
      • Ancillary Functions
      • IT Professionals
    • Legal Supply

     

    Which procurement frameworks does the trust currently use for Non-Medical Non-Clinical Staffing?

    Do you use a Master Vendor model for your agency Non-Medical Non-Clinical staffing requirements?   If Yes, can you confirm the following details:

    • Name of Master Vendor
    • Agency Contact Name
    • Agency Contact Email
    • Agency Contact Number

    Human Resources,Finance and Procurement

  • 19292 - 2019 - Patients conveyed by Taxis (19292)

    1. How many patients (total number and percentage) were referred to the taxi service   following face-to-face assessment?
    2. How many patients (total number and percentage) were referred to the taxi service following remote assessment by a clinician in the clinical contact center or similar?
    2a. Of those referred by the CCC, how many were following a GP/HCP request for transportation (total number and percentage of all GP/HCP admissions)?
    3. What is the overall total number of patients conveyed by taxi
    4. What is the overall percentage of patients conveyed by taxi
    5. How many serious/adverse incidents have been reported related directly to the transportation of patients by taxi

     

    Calls,Emergency Operations,Patient Transport Services and Non Emergency Services
    FOI - 19292

  • 19302 - 2019 - Safeguarding Statistics (19302)

    The subject I am focusing on is Safeguarding both adults and children; The paramedics role. The statistics I am looking to obtain is how many referrals for safeguarding were made by ambulance staff between the years of 2016 and 2017. If possible, I would also like to know how many of these were followed up by external services such as social care services.

    Clinical

  • 19303 - 2019 - IT Products (19303)

    • Do you use Digital Dictation?
      If yes, could you please answer the following questions:
      • Name of the supplier & product?
      • What procurement method (if any) was used to obtain this system i.e. what framework?
      • The contract start date?
      • The contract end data?
      • The total contract value?
      •  What is the name and position of the key internal stakeholder for this service?
    • Do you use Speech Recognition?
      NO, not on a corporate basis.
       If yes, could you please answer the following questions:
        • Name of the supplier & product? A handful (less than 5) copies of Dragon Dictate.
        • What procurement method that was used to obtain this system i.e. what framework? Individual software licences procured each time
        • The contract start date? N/A
        • The contract end data? N/A
        •  What is the name and position of the key internal stakeholder for this service?
    • Do you use Outsourced Transcription?
      If yes, could you please answer the following questions:
        • Name of the supplier?
        • What procurement method (if any) was used to obtain this system i.e. what framework?
        • The contract start date?
        • Volume of letters per month?
        • What is the name and position of the key internal stakeholder for this service?
    • What suppliers do you use for the following health information systems?
        • PAS (Patient Administration System) – N/A for Ambulance services
        • EPR (Electronic Patient Record) - Medusa
        • eDMS (Electronic Document Management System)   None
    • Do you use mobile devices?
      If yes, could you please answer the following questions:
        • What brand devices are used e.g. iOS (iPhone), Android, Windows or BYOD (bring your own device)?
          Mixture of iOS and Windows

    Information Technology

  • 19324 - 2019 - Ambulance Repairs & Servicing (19324)

    I have an enquiry as to who carries out your ambulance repairs and the yearly servicing of your equipment?

    Fleet,Finance and Procurement

  • 19328 - 2019 - Training Information (19328)

    For this purpose of this request, the word ‘tutor’ refers to a professional educator / trainer / teacher in a classroom based or driving teaching role, teaching both new and existing clinical staff. Data relating to Emergency Operations Centre / Control Room operations is not required.

    1.      What area in Square Kilometres or miles is covered by the Trust?

    2.      How may dedicated Education Centres (spaces used for the formal education of staff) within the Trust

    3.      Please list the type of courses/ name of courses run at your training centres. (Min number relates to practical work only)

    4.      How many of each these courses were delivered between 31 March 2017 – 31 March 2018?
     
    5.      Do you provide residential courses for students in any discipline? If yes, please indicate which courses have residential elements.

    6.      How many students (new and existing staff) in total have attended a training course at a dedicated training centre between 31 March 2017 – 31 March 2018. 

    7.      Does the Trust employ full time dedicated training staff responsible solely for education?

     

    Training

  • 19329 - 2019 - Electronic Prescribing (19329)

    • Who is the Trust's current supplier for their Electronic prescribing and medicines administration?
    • What is the contract start and end date for the Electronic prescribing and medicines administration? 
    • What is the annual cost for the Electronic prescribing and medicines administration?

    Clinical

  • 19346 - 2019 - PTSD and Mental Health (19346)

    1. How many members of staff have taken their own lives between 2003 and 2017 inclusive.
    2. How many staff members are currently off work sick as a result of PTSD? How long has the officer been off sick?

    3. How many staff members are currently off sick with stress or other mental health condition? How long has the officer been off sick?

    4. How many staff members have been medically retired as a result of PTSD between 2003 and 2017?
    5. How many staff members are currently applying for ill health retirement or equivalent on the grounds of PTSD?

    Human Resources,Health & Safety,Emergency Operations

  • 19348 - 2019 - CFR responses in LU7 (19348)

    Please could you send me a report to the number of Cat 1 and Cat 2 calls answered in LU7 which were first attended by a Community First Responder Scheme member during the months of January 2018- November 2018. If it is possible to break this down by month then that would really help.

    Please find the figures below for the number of CFR responses between January 2018 and November 2018 for the LU7 area. As there were no results for this specific area we have provided results when a CFR arrived on scene as the primary responder in the wider LU area.

    Calls,Emergency Operations

  • 19359 - 2019 - FREC3/4 (19359)

    I have been told by a few people that your trust is no longer accepting FREC3/4 from your private providers

    Could you tell me if this is correct

    Private Ambulance Services

  • 19392 - 2019 - Addison's Disease (19392)

    How many people does your trust's catchment area cover?

    How many adrenal crisis events or emergencies did your trust attend in 2018 (or most recent 12 month period)?

    Do all your first response ambulance vehicles carry injectable hydrocortisone? If not, approximately what percentage of vehicles do carry injectable hydrocortisone?

    Do you operate a scheme for patients with Addison's Disease or adrenal insufficiency or steroid dependency to be "red flagged" or pre-identified to your call handlers and/or first response crews?

    If yes, what is the process for patients to become "red flagged"? (eg can patient request this, must GP request it - if so, how?)

    If yes, does that scheme allow patients to be red flagged at work (or school) as well as at their home address?

    When a patient or their family request assistance via 999, what is the preferred expression they should use to indicate an adrenal crisis emergency is happening :

    Patient experiencing adrenal crisis?

    Patient experiencing Addisonian crisis?

    Something else?

     

     

     

     

    Clinical,Calls

  • 19401 - 2019 - Supervisors, 2014-2018 (19401)

    Could you tell me by year and area, how many supervisors have been substantiated in the last five years, please.

    A&E ops only.

    Human Resources

  • 19422 - 2019 - Response Bags (19422)

    I am looking into gather information of each individual content within the primary and secondary response bags used by Paramedics in addition to how the contents is disrupted between the two bags.

    I have read through an old post that labelled the contents within a ‘response’ and ‘para’ bag. Could you please clarify which one of these is the ‘primary’ and ‘secondary’ bag please.

    Emergency Operations,Clinical

  • 19424 - 2019 - Number of Employees and Volunteers (19424)

    1) The number of employees and volunteers of the trust under 16 years of age.
     
    2) The number of employees and volunteers of the trust between 16 - 18 years of age.
     
    3) The number of employees and volunteers of the trust over 18 years of age.
     
     

    Human Resources

  • 19427 - 2019 - Callouts Assaults/Stabbings (19427)

    I’m just collating a report on wider indicators of violence in our areas and have referred to the ‘Calls and responses by chief complaint (December 2018)’ spreadsheet released on your website athttps://www.eastamb.nhs.uk/about-us/frequently-requested-information.htm.

    The monthly and annual Callout counts for the categories ‘Assault/ Sexual Assault’ and ‘Stab/ Gunshot/ Penetrating Trauma (Incident Response Count)’ as well as Callout counts as a whole for the Ambulance Trust are really useful.

    However the spreadsheet published only allows 2018 data to show. Would it be possible to get those counts for the previous years so can see the trend in callout counts? I would like the calendar years to include 2014; 2015; 2016 and 2017.

     

    Calls,Emergency Operations
    FOI - 19427

  • 19467 - 2019 - Vacancies (19467)

    1. What is your current number of current unfilled vacancies/positions across all departments

     

    2. How long each of those positions has been unfilled

    3. What is the number of urgent operations and procedures cancelled per month for the past five years

    Human Resources

  • 19471 - 2019 - Oral Morphine (19471)

    Currently SWAST have amended guidelines to indicate the use of oral morphine, to relieve dyspnoea, in advanced cancer. This is outside of the JRCALS guidelines.
    Can you please confirm if your trust would also administer morphine in this way or if you follow JRCALC guidelines and administer for moderate - severe pain only.

    Clinical,Emergency Operations

  • 19473 - 20-19 - Serious Incidents 2009 - 2018 (19473)

    1.  Please tell me how many serious incidents resulting in 
    a) the unexpected or avoidable death of a patient 
    b) the unexpected or avoidable injury of a patient 
    were logged by your trust in each of the following CALENDAR years a) 2009 b) 2010 c) 2011 d) 2012 e) 2013 f) 2014 g) 2015 h) 2016 i) 2017 j) 2018
     
    2.  For 2018 only, please provide a breakdown of each incident, giving a brief summary of the incident and injuries sustained.

    Emergency Operations,Calls

  • 19476 - 2019 - Data Breaches (19476)

    1. How many data breaches have there been in your organisation since 2014?

    2. How many of those data breaches related to email?

     

     

    Information Technology

  • 19478 - 2019 - Mobile Contracts (19478)

    1. Network Provider(s) - Please provide me with the network provider name e.g. EE, Telefonica, Vodafone, Three

    2. Annual Average Spend- Can you please provide me with the average annual spend over the 3 years. If this is a new contract can you please provide the estimated annual spend.

    3. Number of Connections- Number of connections for each network provider. (number of voice only devices, voice and data devices, data only devices) please provide me with the breakdown and not the overall total.

    4. Duration of the contract- please state if the contract also includes contract extensions for each provider.

    5. Contract Start Date- please can you provide me with the start date of the signed agreement. Please do not provide me with the framework contract date I require the contract dates of the signed agreement. (if there are multiple start dates, could you please provide me with the earliest date for each provider)

    6. Contract Expiry Date- please can you provide me with the expiry date of the signed agreement. Please do not provide me with the framework contract date I require the contract dates of the signed agreement. If the contract is rolling please state.
     
    7. Contract Review Date- Please can you provide me with a date when the organisation plans to review this contract.

    8. The person in the organisation responsible for this particular contract. Can you send me the full contact details Contact Name, Job Title, Contact Number and direct email address for each network provider? If full contact details cannot be provided please send me their actual job title.

    Information Technology

  • 19479 - 2019 - Stolen Vehicles (19479)

    Over the last year (January 2017 to January 2018), how many vehicles have been stolen from ambulance station car parks in your area?

     

    Fleet

  • 19482 - 2019 - IHCD Technicians (19482)

    1 - At what Agenda for Change Pay Band are your IHCD Technicians, band 4 or 5 ?

     If at Band 5:

    2 - At what date was Band 5 implemented?

    3 - What is the Average Basic Salary (to incl breakdown of Unsocial Hours uplift) of an IHCD Technician who qualified prior to 2004 Agenda for Change?

    4 - At what spine point within band 5 do these staff sit?

    Human Resources,Emergency Operations

  • 19483 - 2019 - Bystander CPR (19483)

    I’d like to know two figures from you please. I’d like to know how many cardiac arrests your ambulance service has attended from 1 January 2018 to 31 December 2018 and I’d also like to know how many of those were recorded as receiving bystander CPR.

    Emergency Operations,Clinical
    19483 - attachment

  • 19499 - 2019 - Medications (19499)

    Could you kindly provide a detailed list of every drug / medication including size, type (Vial, Ampolues, Tables, Bag, Pre-Filled), dosage and quantity carried by a paramedic and also advanced paramedic practitioner.

     

    Emergency Operations,Clinical

  • 19513 - 2019 - Response Bags / Cardiac Arrest Process (19153)

    I am studying a MSc in Integrated Product Design at Brunel University.

    I am moving into the second phase of my project and my tutors have advised me to focus on redesigning the Response Bag used by Paramedics during a ‘Medical Cardiac Arrest’ incident to improve efficiency in rapid response care in addition to reducing waste of medical equipment as a result of cross contamination.

     

    For this phase of the project I have been tasked with collecting a detailed step by step breakdown of the Paramedics journey during a ‘Medical Cardiac Arrest’ (which I understand is not a straight forward linear process). In addition to the specifications of Response Bags used during this situation as well as the individual contents within.

    Equipment,Emergency Operations
    19513 - attachment
    19513 - Cardiac arrest checklist

  • 19520 - 2019 - Tracheostomy / Laryngectomy (19520)

    1) The amount of patients attended to by EEAST clinicians with Tracheostomy or Laryngectomy problems within the last 5 years. 

    2) Number of serious incidents relating to patients with either a Tracheostomy or a Laryngectomy.  

    Clinical

  • 19526 - 2019 - Algorithms/AI (19526)

    1. Is your organisation using any algorithms and/or artificial intelligence software in the process of delivering ambulance services?

    2. If Yes, please provide details:

    (i) Of the algorithms or artificial intelligence software you use;

    (ii) Of whether you use a commercial product or whether you have developed your own system;

    (iii) Of the purpose for which the algorithm and/or artificial intelligence software operates;

    (iv) Of the decisions the algorithm and/or artificial intelligence software is asked to make or assist;

    (v) Of the type, classification and amount of data that the algorithm and/or artificial intelligence software uses in the decision making process;

    (vi) Of the process by which the decision made or assisted by the algorithm is subject to human review;

    (vii) Of the process by which you inform an individual that they have been subject to a decision made or aided by an algorithm and/or artificial intelligence software?

    (viii) Of the process by which a member of the public can challenge a decision that has been made or aided by an algorithm and/or artificial intelligence software;

    Calls,Information Technology

  • 19527 - 2019 - GRS (19527)

    I have been researching into workforce management within the NHS and as such am writing to you under the Freedom of Information Act to request the attached information relating to e-Rostering within your trust.

    Human Resources
    FOI - 19527 - Summary

  • 19529 - 2019 - Postpartum Haemorrhage (19529)

    I would like to know if possible how many postpartum haemorrhage emergencies the ambulance service attends please.

    Clarification: Could I please have the list for haemorrhage/pregnant/childbirth/miscarriage please. Over 2 years would be a great help. Thank you

    Emergency Operations,Clinical

  • 19530 - 2019 - Carry Chair Injuries (19530)

    I am writing to request information for the period of 1st January 2018 to 31st December 2018 in relation to the number of days lost / taken by front-line patient-facing staff as sickness which has been attributed to muscular skeletal injuries as a direct result of frontline duties. 

    I would be interested to know if you record how these injuries occurred and if so the number attributed to the use of Carry Chairs, in particular assisting patients to sit on the chairs and to stand up from them? 

     

    Health & Safety

  • 19532 - 2019 - Break Allowances (19532)

    Are you able to provide me with your current break time allowances (paid and unpaid) for staff within your EOC for each shift length that they work. The compliance with these breaks if you monitor this.
    Along with the break times for your operational staff for each shift length (paid and unpaid). The compliance of these breaks being given to staff.

    Emergency Operations

  • 19596 - 2019 - Staff Health Statistics (19596)

    I am asking for the most recent data on staff sickness levels related to stress, PTSD and any work related injuries.

    I am looking at annual fitness testing for frontline crews like they have in the police force and military and need the data to see if I can show a benefit to having a set fitness level.

     

    Can I have the last 5 years of data for frontline staff only please?

    I am after staff sickness rates, data on work related injuries and any data on stress / mental health related absences.

    Human Resources,Health & Safety

  • 19648 - 2019 - Stabbing Incidents (19648)

    Could you please provide me with the following information on stab victims and knife crime;
    How many times in the past five calendar years (2018 included) has your ambulance service sent a response team to reports of a stabbing or an incident involving knives/ bladed objects?

    Please provide a breakdown of how many patients were aged under-18 and over-18.
    In terms of format, I would be grateful to receive the information in an excel spreadsheet

    Emergency Operations,Calls
    FOI - 19648

  • 19650 - 2019 - Ocado Callouts, 2014 - 2018 (19650)

    The number of call-outs to Ocado, Gypsy Moth Ave, Hatfield, AL10 9BD for each of the last five years  - 2018, 2017, 2016, 2015, 2014

    Could I also receive a brief description of each call-out in 2017 and 2018 including 
    1) The injury or medical situation being reported 
    2) If the patient(s) was conveyed to hospital
    3) The outcome for the patient(s)

     

    Calls,Emergency Operations

  • 19686 - 2019 - Training for Obstetric Emergencies (19686)

    Could you clarify how often the paramedics receive training around obstetric emergencies  (including breech birth)?

     

    Training,Emergency Operations

  • 19687 - 2019 - Prison Call Outs (19687)

    1. How many call outs have been attended to by ambulances at prisons for medical emergencies in  2016/17, 2017/18 & 2018/19? If possible, please provide breakdown by prison. 

    2. If possible please provide information on why the ambulance was called for those same years requested in question 1. 

     3. If possible, please could you specify if Spice or a similar psychoactive drug was involved for those same years requested in question 1.

    Calls,Emergency Operations
    FOI - 19687

  • 19699 - 2019 - ECA Solo Responders (19699)

    After reading in the Daily Mail today about emergency care assistants being sent to incidents without a trained medic? I am very interested to know if this happens in our area?

    Calls,Emergency Operations,Clinical

  • 19722 - 2019 - Ambulance Information (19722)

    Please could I have

    1.A copy of the kit list

    2. A copy of the Fleet list for the Ambulance Service, both A&E ambulances and non emergency patient transport ambulances

    3. Pictures of an Ambulance

    4. A copy of the rank structure for the Ambulance Service, with pictures

     

    Fleet,Emergency Operations
    19722 - kit list
    19722 - pictures
    19722 - PTS kit list
    19722 - Trust Uniform Rank Structure

  • 19759 - 2019 - Enterprise Applications Software (19759)

    The information I require relates to the organisations software contract, please send me the organisation’s primary contract around the types of contract below. I require the organisation’s to provide me with the following contract information relating to the following corporate software/enterprise applications: A.       Enterprise Resource Planning Software Solution (ERP) -this is the organisation’s main ERP system and may include service support, maintenance and upgrades.

    1.      Software Category: ERP  2.       Name of Supplier: Can you please provide me with the software provider for each contract? 3.       The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name. 4.      Description of the contract: Please do not just state two to three words can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included. Please also include any modules included within the contract as this will support the categories you have selected in question 1. 5.       Number of Users/Licenses: What is the total number of user/licenses for this contract? 6.       Annual Spend: What is the annual average spend for each contract?
    2.      Contract Duration: What is the duration of the contract please include any available extensions within the contract.
    3.      Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
    4.      Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
    5.  Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.  11.   Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email,

    Information Technology

  • 19766 - 2019 - Aseptic Technique (19766)

    Survey information

    The name of your organisation:

     

    1. Does your organisation have a standard aseptic technique?  

     

    IF YES: Please continue to question 2.            

    IF NO: Please go direct to question 9.

     

    1. What is your standard aseptic technique called?

     

    1. a)       We use ANTT
    2. b)       We use an alternative standard aseptic technique: (State what this standard technique is termed and where it is defined)

             

    1. Is ANTT or your alternative standard aseptic technique stipulated in policy(s)?     

     

    1. Does your organisation provide specific education and training for ANTT or your alternative standard aseptic technique?                                         

     

    1. Does your organisation provide clinical competency assessment for ANTT or your alternative standard aseptic technique?                                                          
    2. Is compliance to ANTT or your alternative standard aseptic technique audited?   

      

    1. Does your organisation provide a periodic competency assessment update?

     

     

    1. Does your organisation use ANTT Procedure Guidelines?                                   

     

    Clinical,Health & Safety

  • 19768 - 2019 - Taxi Use (19768)

     I’ve read with interest an FOI request submitted to yourselves via the What do they know? Website link here:

    https://www.whatdotheyknow.com/request/patients_conveyed_by_taxi_4#incoming-1308967

     I’d like to make a supplementary request please.

    Do you have equivalent data for 2017/2016/2015 please? I don’t need it broken down by month just annual figures.

    I would also like to know the cost of private taxis for the months outlined in the original request and the supplementary years.

    I would also like to know if any further information is available about the 2 adverse outcomes which arose as a result of the private taxi being used please? I.e. reviews/ investigations/ outcomes

    Further information regarding the incidents: 1 - Taxi booked for a patient but, when the taxi arrived at the patient’s address, they did not get an answer at the door nor did they update the ambulance operations centre of the situation. When the duty manager contacted the taxi company, this information was conveyed as well as the fact that the driver had left the patient’s address. Ambulance sent to address to convey patient; no harm identified. Internal information passing process changed as a result.

    2 - Patient and next of kin en-route to hospital in taxi arranged by EEAST. It was reported by the patient that the driver was using their mobile phone whilst driving to the hospital. The investigation highlighted that the patient was diverted to a different hospital and the driver carried out a phone call on their Bluetooth device to update their control of the change of destination. It was also identified that the satellite navigation system was updated whilst the vehicle was stationary. No harm identified.

     

    Private Ambulance Services,Patient Transport Services and Non Emergency Services,Emergency Operations,Calls
    FOI - 19768

  • 19791 - 2019 - Paramedic Attrition Rates (19791)

    Q1.  What is your organisations current attrition rate and has this increased or decreased over the past five years?

    Q2.  What is the current age demographic of the paramedics in your organisation?

    Q3.  What percentage of paramedics within your organisation have left to work in an alternative healthcare environment?

     Q4.  What are the main reasons given for paramedics leaving your organisation?

    Q5.  How easy is it for your organisation to obtain the operational resources required, i.e. the correct skill mix?

      Q6.  Does your organisation offer any incentives in the recruitment of paramedics

      Q7. What initiatives does your organisation employ to attract paramedics?

      Q8. Where is the main source that your organisation recruits paramedics from? Q9. By what means of career progression does your organisation offer to retain its paramedics?   Q10.  Are you able to make suggestions to ensure that the United Kingdom has an Ambulance Service workforce that is fit for the future? Q11. What is the demographic profile of your organisation?  Q12. What are the biggest challenges within the organisation to recruitment and retention (e.g., location, lack of teamwork, not welcoming newcomers, demographics, or rural locations)?

    Q13. Have retention strategies such as specific training, staff reviews, coaching, or planning and evaluations been implemented? Do you think the use or lack of use of these strategies affect retention? If so, how?   Q14. What methods for recruiting new staff do you think the organisation uses most often? Have they changed in the past few years? If so, how and why? .

    Emergency Operations,Human Resources

  • 19796 - 2019 - Private Ambulance Services (19796)

    How many ambulances dispatched following 999 calls were operated by private ambulance firms in 2018?

    How much did East of England Ambulance Service NHS Trust spend on private ambulance services in 2018?

    Which, if any, private ambulance firms received money for operation of services on behalf of East of England Ambulance Service NHS Trust in 2018?

     

     

     

     

    Emergency Operations,Private Ambulance Services

  • 19798 - 2019 - Complaints and SIs involving Crews (19798)

    Please can you provide the number of complaints received regarding incidents involving Newly Qualified Paramedics versus Senior Paramedics Verus Emergency Medical Technicians and the number of serious incident declared from these complaints.

    Apologies, forgot to state a time frame. I am looking for data  referring  to all complaints received  in 2017 and 2018

    Complaints / Concerns / Feedback,Emergency Operations,Risk and Governance

  • 19805 - 2019 - IT and Procurement Contact Details (19805)

    Accordingly, please could you send me, the names and contact details, including email address of any/all person(s) who are involved in the decision making-process for the Procurement of Telecoms and IT Hardware and Services for your organisation. (Eg Procurement, IT, Sustainability roles)

    Information Technology,Finance and Procurement

  • 19839 - 2019 -Falls (19839)

    I am looking for falls data that we are able to collate.  For example, how many falls calls we attended across the trust over the last year and how many of those were transported etc?  This is to be used for ‘Project A’ which is a national quality improvement project run by NHS Horizons.  
    Is this something that your office can help with? Or if not, do you know who would be able to? 

    Calls,Emergency Operations
    FOI - 19839

  • 19847 - 2019 - Walcups Lane (19847)

    How many times in the last six months ambulances have been delayed because they had difficulty finding an address in Walcups Lane, Great Massingham, King’s Lynn, Norfolk

     

    Emergency Operations,Calls

  • 19849 - 2019 - Amazon - Tilbury (19849)

    Could you please tell me the number of call-outs to Amazon UK, London Distribution Park, Windrush Rd, Tilbury, RM18 7AN for each of the last five years  - 2018, 2017, 2016, 2015, 2014


    Could I also receive a brief description of each call-out in 2017 and 2018 including 
    1) The injury or medical situation being reported 
    2) If the patient(s) was conveyed to hospital
    3) The outcome for the patient(s)

    Calls,Emergency Operations

  • 19851- 2019 -Sexual Misconduct (19851)

    1. For each of the last five calendar years, 2014, 2015, 2016, 2017 and 2018, please state the number of allegations received of:

    Sexual misconduct

    Sexual harassment

    Sexual assault

    Rape

    2. For each of the above allegations received, please state:

    a) Whether the alleged victim was a member of the public, patient or health worker

    b) Whether the alleged perpetrator was a member of the public, patient or health worker

    c) Brief details of allegations

    d) Outcome of case ie for instance if the alleged perpetrator was a member of staff were they cautioned, disciplined of sacked

    e) Whether allegation was referred to police

     

     

     

    Human Resources,Health & Safety,Risk and Governance

  • 19861- 2019 - Scope of Practice (19861)

    Please can you provide the current Scope of Practice documents for the following roles:
    • Emergency Care Practitioners / Advanced Clinical Practitioners
    • Paramedics
    • Emergency Care Assistant (ECA)/ Emergency Care Support Workers (ECSW)
    • Emergency Medical Technician Grade 1 (EMT1) 
    • Emergency Medical Technician Grade 2 (EMT2) 
    Also, please provide the same documents for any alternative Technician roles i.e. IHCD Technician, Associate Ambulance Practitioner

    Clinical,Emergency Operations
    19861 - AAP
    19861 - ECA
    19861 - EMT
    19861 - IAP
    19861 - Paramedic

  • 19877 - 2019 -Lease Cars (19877)

    The amount of money spent on the ambulance service’s current fleet, including lease cars owned by chief executives and higher-up staff members - specifying who they are driven by, make, model and guide price

    I am requesting the total amount on personal lease cars.

    Yes, who they are driven by, make, model, and guide price means just the personal lease cars.

    Band 6 and above will be fine, thank you.

    Could you also please specify which managers fall into these bands, for clarification?

    Fleet,Finance and Procurement

  • 19878 - 2019 - Criminal Damage (19878)

    How many reports of criminal damage to Ambulance Service vehicles each year since and including 2014 to 2019?
    How many convictions for criminal damage towards Ambulance Service vehicles each year since and including 2014 to 2019?
    What is the estimated cost value of damage to Ambulance Service vehicles as a result of criminal damage each year since and including 2014 to 2019?

    Fleet

  • 19992 - 2019 - Ambulance Transfers/Handovers & PAS cost (19992)

    1. How many ambulance redirects (from one hospital to another) did your ambulance trust experience in the years 2017-2018 and 2018-19 (to current date?)

    2. Can you provide me with figures for waiting times from arrival to completion of handover at hospital A&E, broken down by hospital location?

    3. How does your ambulance trust know the current OPEL status of hospitals in your area and their capacity to accept patients? Is this a manual process or automated if automated can you explain how and how often throughout the day?

    4. What system does your Ambulance Trust use to record arrival times at hospital A&E (company and app name where applicable) and is this mechanism available to individual crews who record the arrival or controlled centrally via dispatch?

    5. How much did your trust spend on external/private ambulance providers in 2017-18 and 2018-19 (to date)?

     

    Patient Transport Services and Non Emergency Services,Private Ambulance Services,Finance and Procurement,Emergency Operations
    FOI - 19992

  • 19996 - 2019 - PTS (19996)

    1.Do you have dedicated team responsible for arranging patient transport when they leave your hospital?
    Yes / No

    2. Do you provide a 7 day week service?

    3. Approximately how many bookings are made each year (if possible please split this into inpatient and outpatient visits)?

    4. Who else is involved in the process – Please list each stakeholder for example Nurse, Bed Manager, Sisters/Matrons, Finance, CCG Finance, CCG Transport Provider, Own Transport Department, Other?

    5. Do you have your own transport department who transport the patient to their destination?
    Yes / No

    6. What systems and applications do you use to capture and track the transport bookings?

    7. Is this an off the shelf/package or in house developed system?

    8. Do you have many disputed invoices with the CCGs for Patient Transport

     

    Patient Transport Services and Non Emergency Services

  • 20013 - 2019 - ARP Number of Calls (20013)

    I am looking for information regarding the number of Cat1, Cat 2, Cat 3 and Cat 4 incidents you have attended since the ARP was first implemented. I would then like to know how many of these, for each individual category, have been transported to hospital and how many have been left at home.


    Could you also tell me whether you attend Cat3 calls as a blue light response or under normal road conditions?

    Emergency Operations,Calls
    FOI - 20013

  • 20022 - 2019 - Job Descriptions - Critical Care/Enhanced Care (20022)

    Please can you provide me with copies of the current job descriptions for any clinical roles that work in critical care or enhanced care settings. This would typically include, but would not be limited to job titles including:

    -       Critical Care Paramedic
    -       Specialist Paramedic Critical Care
    -       Advanced Paramedic
    -       HEMS Paramedic
    -       Air Ambulance Paramedic

    Human Resources
    FOI - 20022 HEMS Paramedic
    FOI - 20022 Specialist Paramedic -Critical Care Paramedic

  • 20037 - 2019 - Stroke and Cardiac Times (20037)

    1) Please provide data on mean waiting times and 90th centile waiting times for patients classed by dispatchers as potentially having

    a) myocardial infarction or suspected myocardial infarction / heart attack
    b) stroke or suspected stroke
     
    Please include whichever clinical codes in the dispatching algorithm that best correspond to these categories. 
     
    Please provide data per calendar year for each of the last five calendar years. 
     
    2) Please provide the longest wait experienced by a patient  classed by dispatchers as potentially having
     
    a) myocardial infarction or suspected myocardial infarction / heart attack
    b) stroke or suspected stroke
     
    Please provide a figure for each of the last calendar years, including age and sex of the patient. 
     
    Please include whichever clinical codes in the dispatching algorithm that best correspond to these categories.   

    Calls,Emergency Operations
    FOI - 20037

  • 20149 - 2019 - Stabbing/Knife Injuries (20149)

    1.      Divided by month, please tell me how many incidents you attended following reports of a 'stabbing' or 'injury with a blade, from January 2014 to February 2019. 
    2.      For each, can you provide any information (if possible) about the victim i.e. age and gender, as well as the incident location type.
    3.      What was the total number of incidents you attended, divided by month from January 2014 to February 2019?

    Emergency Operations,Health & Safety,Risk and Governance
    FOI - 20149

  • 20165 - 2019 - Mental Health and Wellbeing Apps (20165)

    1.      Does your organisation offer any digital apps as a resource for staff to support their mental/emotional health and wellbeing? (e.g. Big White Wall, My Possible Self, Thrive)
    Apps may provide advice and guidance to support wellbeing, diary entries or an interactive self-help programme etc. to support the reduction of stress, anxiety and/or depression

     

     

    Health & Safety,Human Resources

  • 20174 - 2019 - Blue Light Training (20174)

    How many Paramedics in the Trust do you employ that do not hold a Blue Light Driving qualification or a qualification recognised by the trust and remain as ‘attend only’ on emergency vehicles?

     

     

     

     

     

    Training,Human Resources

  • 20179 - 2019 - NQPs Leaving (20179)

    I would like to know what percentage of newly qualified paramedics (NQP's) leave your trust or the profession, within the two year preceptorship period.

    Training,Human Resources,Emergency Operations

  • 20181 - 2019 - Recruitment (20181)

    1. Do you have an internal recruitment team?
    2. How many people work within the team?
    3. How many of these staff are part time and how many are full time?
    4. Are all recruitment employees permanent employees?
       
    5. What is the structure of your recruitment team please include each job title and their associated banding?
       
    6. To date, how many applications has the Trust received for all vacancies since 1 April 2018?
       
    7. To date how many vacancies / adverts has the recruitment team processed since 1 April 2018?
       
    8. To date, how many new starters have commenced in the Trust since 1 April 2018?
    9. To date, how many of these new starters are frontline operational staff?

    Human Resources
    FOI - 20181 Structure

  • 20186 - 2019 - Canvey Island (20186)

    I am writing to request under the Freedom of Information Act 2000 in relation to the Rapid Response Vehicle and ambulance services for the population of Castle Point.

    Emergency Operations,Calls

  • 20246 - 2019 - Assaults (20246)

    1) The total number of physical assaults on staff for the following time periods: 
    · 2017-2018 
    · 2018-2019, or up until the most recent month available 

    2) The total number of non-physical assaults on staff for the following time periods:  
    · 2017-2018 
    · 2018-2019, or up until the most recent month available 

    Emergency Operations,Health & Safety,Risk and Governance

  • 20247 - 2019 - Call, CEO & PPE information (20247)

    Please can you provide me with:

    1) The Number of stabbing/shooting/penetrating trauma (MPDS code 27) incidents which had at least one ambulance resource on scene from:

    2) The number of mental health (MPDS code 25) related incidents where the patient was said to either be violent and/or having a weapon and/or is displaying threatening behaviour.

    3) The number of reported incidents of physical violence against frontline staff:

    4) Does your ambulance service provide your emergency frontline staff with stab/shot proof vests as part of their PPE, and if so do you have any SOPs which enforce them being worn when attending particular incidents?


    5) How many chief executives have either held a temporary or permanent position in the past ten years, and what was their duration in office.

    Trust Structure,Health & Safety,Emergency Operations,Calls

  • 20253 - 2019 - Paramedic Vacancies (20253)

    How many frontline paramedic posts were unfilled in a) 2016, b) 2017 and c) 2018 and if possible, please could you provide me with a reason for the unfilled posts, if it is the case that posts have not been filled.

    Human Resources

  • 20256 - 2019 - Staff Mental Health (20256)

    Please reveal the total number of days that staff (front-line and civilian employees) were absent due to a mental health related illness (e.g. psychological disorders including anxiety, stress, depression) during the 2017/18 financial year.  Please also give the total number of staff for the same year.

    Human Resources

  • 20258 - 2019 - Bank Staff (20258)

    I am writing to you under a Freedom of Information Act request regarding the Trust's use of staff banks as a key part of the effective management of temporary staffing across the NHS and in turn the reduction of agency spend.

    Human Resources

  • 20263 - 2019 - Decommissioned Vehicles (20263)

    I would like to know the number of vehicles declared 'unroadworthy' by the Trust from January 2016 to date. By 'unroadworthy' I mean decommissioned due to the poor condition, whether by wear and tear or damage

    I would like the information to be broken down on a month by month basis, with details of each vehicle taken out of use and a summary of why.

    Fleet

  • 20293 - 2019 - PAS and Taxis (20293)

    1)     How much has the ambulance trust spent on private ambulances in a) 2017 and b) 2018?
     
    a) 2017 – A&E 
                    - Other
    b) 2018 – A&E 
                    - Other

    2)     How much has the ambulance trust spent on taxis to transport patients to hospital in a) 2017 and b) 2018?
     
    a) 2017 – A&E 
                    Other
    b) 2018 – A&E 
                    Other

    Emergency Operations,Patient Transport Services and Non Emergency Services,Private Ambulance Services

  • 20296 - 2019 - Agency Costs (20296)

    I would like to know the amount spent by the Trust on agency staff from January 2016 to date. 
    I would like the information to be broken down on a month by month basis, and logged by department and the amount spent.

    Human Resources,Finance and Procurement

  • 20298 - 2019 - Fleet (20298)

    Please can you tell me how many Emergency Ambulances and Rapid Response Vehicles you have in service/are funded for?

    Emergency Operations,Fleet

  • 20300 - 2019 - Paraldehyde (20300)

    1) Do East of England Ambulance Service ambulances carry rectal paraldehyde?

    2) Do East of England Ambulance Service rapid response vehicles carry rectal paraldehyde?

    3) Are East of England Ambulance Service paramedics trained to administer rectal paraldehyde?  If so, how many have received this training? 

    4) In the event East of England Ambulance Service paramedics are not trained to administer rectal paraldehyde please provide an explanation why

    5) What other sedatives/anti-convulsant medications (for the purpose of treating seizures) do East of England Ambulance Service ambulances carry? e.g. diazepam, buccal midazolam etc

    6) What other sedatives/anti-convulsant medications (for the purpose of treating seizures) do East of England Ambulance Service rapid response vehicles carry?  e.g. diazepam, buccal midazolam etc

     

    Clinical,Emergency Operations,Training

  • 20378 - 2019 - Mental Health Information (20378)

    - My research would greatly benefit if you would send me your trust's policies, guidelines, and/or protocols on mental health and mental capacity:

    - any relevant algorithms or guidance, e.g. on assessing capacity, dealing with advance directives, assessing suicide risk, assessing patients who may be having a mental health crisis, and restraining patients (including chemically, specifying a list of approved medications and doses).

    - liaison arrangements with the police, Approved Mental Health Professionals, mental health nurses, air ambulances, and/or physicians, including any street triage schemes or similar.

    - transportation policies (from a scene to a place of safety, A&E, or a mental health facility; from a place of safety to A&E or a mental health facility; and between mental health facilities).

    - details of your advanced paramedic scheme, if applicable, and the paramedics' advanced training and/or capabilities relating to mental health (e.g. the ability to use particular chemical restraint agents).

    - I would also appreciate access to any relevant statistics you may have, e.g. on the numbers of patients detained under section 136 of the Mental Health Act 1983 whom you transported within the past few years and their transport destinations. 

    Clinical,Emergency Operations

  • 20401 - 2019 - Secure Mobile Working (20401)

    I am writing to you under the Freedom of Information Act (2000) to request the following information relevant to ICT strategy and expenditure for secure mobile working:-

    Information Technology,Finance and Procurement

  • 20420 - 2019 - Make Ready (20420)

    1. Do you operate a make ready system?

     

    Fleet

  • 20514 - 2019 - Pupil Refferal Units (20514)

    How many times were ambulances called to the pupil referral units listed by address below in the last five calendar years (2014, 2015, 2016, 2017, and 2018)?
    Please can you break this down by year, address visited and reason for the call (e.g. stabbing/ attempted suicide/ assault etc.)?

     

     

    Calls,Emergency Operations
    FOI - 20514

  • 20535-PAS - 2019 - Call outs and Financial Information (20535)

    1)      How many call-outs in total have been responded to (had an ambulance/medical staff responding) in you ambulance trust area in the financial years:

     a.       2015-16
    b.      2016-17
    c.       2017-18
    d.      2018-19

    2)      How many call-outs have been responded to by private/independent ambulances in the financial years:
    a.       2015-16
    b.      2016-17
    c.       2017-18
    d.      2018-19

    3)      How much has the ambulance trust spent in total on contracts with private/independent ambulance providers in the financial years:
    a.       2015-16
    b.      2016-17
    c.       2017-18
    d.      2018-19

    Private Ambulance Services
    FOI - 20535

  • 20573 - 2019 - REAP (20573)

    I'm looking at different leadership framework and models the ambulance service brings into place to manage the call volumes when they do increase during winter demand.

    I have done a bit research myself but was hoping you can give me more of an understanding of what happens during REAP levels? 

    What are the roles of the BRONZE, SILVER and GOLD commander?

    Emergency Operations,Calls
    20573 - REAP 2 Action Card Template
    20573 - REAP 3 Action Card Template
    20573 - REAP 4 Action Card Template

  • 20580 - 2019 - PAS (20580)

    How much money was spent by your ambulance trust in 2018/19 on private ambulances? How much was spent in 2017/18 and 2016/17?

    Private Ambulance Services,Patient Transport Services and Non Emergency Services,Finance and Procurement

  • 20583 - 2019 - Distribution Centres (20583)

    1.       The number of times paramedics were dispatched to the following addresses in each financial year from 2015/16 to 2018/19. Please include details of the reported incidents if these are available.

    1. The number of times patients were taken to hospital from the following addresses in each financial year from 2015/16 to 2018/19.

    Relevant addresses:

    • Phase Two, Kingston Park, Flaxley Road, Peterborough, PE2 9EN
    • London Distribution Park, Windrush Road, Tilbury, RM18 7AN
    • Marston Gate Distribution Centre, Badgers Rise, Ridgmont, Bedfordshire, MK43 0ZA
    • Amazon Distribution Centre, Boundary Way, Hemel Hempstead, Hertfordshire, HP2 7LF
    • Unit DC1 (Prologis), Boscombe Road, Dunstable, LU5 4RW

    Calls,Emergency Operations
    FOI - 20583

  • 20585 - 2019 - Suffolk Falls (20585)

    I would grateful if you could please supply data over a year or longer, if not onerous, of the number of calls you receive to assist service users who have fallen and only require lifting for the following parishes. 
    Kedington,  Hundon, Straddlishall, Poslingford, Clare  Stoke by Clare, Cavendish. 
    If you are able to track down such incidents a rough indication of cost and percentage attended within attendance time would be very helpful. 

    Emergency Operations,Calls

  • 20668 - 2019 - Central Norfolk Leave (20668)

    What is the number of personnel in A&E Operations who work in the Central Norfolk region?

    What is the actual number of clinical personnel working  in A&E Operations Central Norfolk that is used to determine leave allocations for frontline staff? 

    What is the current leave allowance for A&E Operations in Central Norfolk? (How many people can take leave on a daily and weekly basis)

    Using the Trusts Leave policy, how is this figure worked out?

     

    Human Resources

  • 20676 - 2019 - 15 Minute Disturbable Break (20676)

    1) How many days in the last 90 has the surge level increased to level or 1 above after 10:30am?

    2) How many minutes of disturable break time in the past 90 days has been lost to crews responding to incidents?

    Emergency Operations

  • 20689 - 2019 - RED/CAT 1 Calls (20689)

    Please can you give me some information into the following on a CSV/Excel file:

    Number of CAT/RED 1 Calls

    Response Times

    Commercial or private or public address

    broken down by Postcode area.

    Between 1/4/2018 - 31/3/2019

    Calls
    20689 - attachment final

  • 20716 - 2019 - Commercial Gas Appliances (20716)

    We are seeking a list or database of installed gas appliances, categorised into groups such as:

     
    Heating
    ·         Boilers - condensing/non-condensing, wet central heating systems
    ·         Water Heaters - instantaneous, continuous, storage water heaters
    ·         Dry (Warm Air) Convection Systems – direct/indirect air heaters
    ·         Radiant Heaters – luminous (plaque) and non-luminous (tube)
     
    Catering
    ·         Ovens – deck ovens, pizza ovens, rack ovens
    ·         Steamers & Combi Ovens – combi-steam ovens, atmospheric steamers
    ·         Hobs & Grills – hobs, grills, griddles, barbecues, salamander grills, rotisserie grills
    ·         Water & Oil Heaters – fryers, pasta/noodle boilers, bratt pans

    Estates
    FOI - 20716

  • 20718 - 2019 - Learning from Deaths (20718)

    I am doing a research project regarding 'learning from deaths in a prehospital system'.

    Are you able to provide me with any information regarding how you log and review patient deaths? And any of the systems that you have in place which would allow your clinicians to learn from that cohort of patients? If no such system exist, this would be equally important and important for me to know.

    Clinical

  • 20725 - 2019 - Printers (20725)

    Please provide information on the following;

    1.      Number of Printers within the Trust?

    2.      Did you lease/rent or purchase the printers?

    3.      If leased/rented what is the annual lease/rent charge?

    4.      Who are the main printer supplier(s)?

    5.      Does the Trust have a support contract(s) for Printers?

    Information Technology

  • 20730 - 2019 - Staff Assaults (20730)

    I would like to have figures on the number of times an ambulance service crew was assaulted when they were on duty and the most accurate description of the assault you have.
     
    Figures need to be provided in an excel file and broken down by local authority, covering 2017/18 and, if already available, 2018/19  - or, if possible, covering the calendars years 2017 and 2018. 
     
    Data should count all types of units but doesn't need to specify what type of unit was dispatched. 

    Human Resources,Health & Safety
    20730 - attachment

  • 20810 - 2019 - Estates and Facilities Structure (20810)

    Please can you supply a structure chart for the Estates and Facilities team at East of England Ambulance Service Trust.

    Trust Structure
    FOI - 20810 - Estates Structure

  • 20819 - 2019 - Essex Police Calls (20819)

    How many times from January 1st 2018 to April 15th 2019 were we called by Essex Police (Control room and individual officers on scene)
    What were the call time and on scene time of those calls
    How many vehicles were dispatched and then diverted on these calls before a vehicle got to scene
    How many vehicles on these calls conveyed the patient
    How many calls did we received further calls from police control/officers on scene for ETA or concerns for the patient

    Calls
    FOI - 20819

  • 20839 - 2019 - Non-Disclosure Agreements (20839)

    Please would you tell me:

    - The number of exit agreements (resignations, dismissals, retirement etc) containing a Non-Disclosure Agreement


    - The total amount of money paid as lump sums (excluding any regular payments) as part of these agreements
    - The largest sum paid for a single exit agreement by your Trust.

    Human Resources

  • 20894 - 2019 - Operations Realignment (20894)

    In relation to the A&E operations realignment process in 2018, please can you confirm:

    1. The reason there was a 2 year qualifying period for non-substantive staff to be slotted into roles or ring fenced for role at the level above

    Human Resources,Trust Structure

  • 20899 - 2019 - Dementia (20899)

    I am currently undertaking research surrounding Paramedics and Dementia and end of life care including knowledge.

    Please can I request the following information.

    1. The number of patients attended (in a yearly break down) since 2009 that were identified at any point to have dementia.

    2. If possible then how many of these patients were transported to a further care facility.

    Calls,Emergency Operations,Clinical

  • 20907 - 2019 - Stabbing Incidents (20907)

    Please could you supply me with postcodes and dates for every incident your ambulance service has attended to that have been classed as a stabbing (knife [or any other weapon] used as a weapon) since January 1 2010 until the date you execute this request.

    Would really appreciate this data in CSV or XLS format, if it were possible

     

    Calls
    FOI - 20907

  • 20910 - 2019 - Complaints about Obesity (20910)

    How many complaints through the patient advice and liaison system (PALS) your trust received from patients alleging they had been discriminated against or badly treated by a member of staff because of their being overweight or obese. 

    Please do this by searching for complaints containing any of the words "weight", "fat", "obese", "overweight" and "bariatric" and filtering these to find those that refer to fat-shaming comments made by a member of staff. 

    Can you select the first five such complaints from 2018 and provide me with the following details:

    1. What type of staff member was the complaint levelled against? E.g. healthcare assistant, junior doctor, consultant, cleaner, kitchen staff 
    2. Please quote the words allegedly used by the hospital staff or summarise the offending action 
    3. Please tell me what, if any, action was taken by your trust in response to these five sample complaints from the beginning of 2018

    Complaints / Concerns / Feedback

  • 20954 - 2019 - Vacancies South Essex (21054)

    Under the terms of the Freedom of Information Act, could I find out

    I would like figures for crews which cover the Southend, Basildon, Rochford and castle point areas.
    I would also like the same figures for Essex.

    How many vacancies there are for qualified paramedics in south Essex.
    How many vacancies for trainee paramedics

     

     

    Human Resources

  • 20964 - 2019 - Norwich Defibs (20964)

    I’m currently carrying out some research regarding defibrillators in Norwich, and whether we could install some within our housing estates.

    Therefore I require the following information if possible please (for 2018/19):

    • The amount of times a public defibrillator was used in the Norwich boundary.
    • The number of out of hospital cardiac arrests
    • Where these took place (i.e. are there certain areas where they are most likely to occur, perhaps deprived areas for example)

    Equipment,Calls
    20964 attachment

  • 20978 - 2019 - Flexible Working (20978)

    I am investigating Flexible Policy and Adoption within NHS Trusts and as a result would appreciate if you would be able to answer the following questions under the freedom of information act:

    1. Do you offer flexible working policies to address the different types of flexible working listed below (Yes/No):

    Part-time working        

    Flexitime                        

    Job sharing                     

    Compressed hours        

    Annual hours                 

    Term-time working       

    Home working              

    Voluntary time              

    Zero-hour contracts     

    Other                                

    Human Resources

  • 20981 - 2019 - Driving Accidents and Offences (20981)

    Please provide the following information broken down by calendar years between 2016 and 2018…
     
    1. The number of collisions involving authority vehicles. This includes all collisions in marked and unmarked vehicles.

    Fleet

  • 20983 - 2019 - Distribution Centres (20983)

    1) Please state the number of emergency incidents responded to by your trust at each of the following sites:

     Third Floor, One the Square, Station Road, Cambridge, CB1 2JW
    Marston Gate Distribution Centre, Badgers Rise, Ridgmont, Brogborough, Bedford MK43 0ZA
    Boscombe Road, DC1, Prologis Park Dunstable, Dunstable,  Bedfordshire, UK, LU5 4RW
    Boundary Way, Hemel Hempsted, Hertfordshire, UK, HP2 7LF
    2 Eastman Way, Hemel Hempstead, Hertfordshire, UK, HP2 7DU
    2 Caley Close, Sweet Briar Road, Industrial Estate, Norwich, NR3 2BU
    Phase 2, Kingston Park Flaxley Road, Peterborough, Cambridgeshire, UK, PE2 9EN
    London Distribution Park, Windrush Road, Tilbury, Essex, RM17 6HH
    London Distribution Park, Windrush Road, Tilbury, RM18 7AN
    Unit 2, Tower Thurrock, Oliver Road, Grays, Thurrock, RM20 3ED
    645 Oliver Rd, Romford, Grays RM20 3AL
    Amazon E-Fulfilment Centre, Winchelsea Road, Tilbury, RM18 7EE
    D T P House, 30 Watchmead, Welwyn Garden City, AL7 1LT

    In each of the following financial years:
    i) 2015/16
    ii) 2016/17
    iii) 2017/18
    iv) 2018/19
    v) 2019/20 to 02.05.19

    2) Please provide a copy of all records in your call recording database containing the word “Amazon” and provide the following details for incidents in each of the following financial years:
    i) 2015/16
    ii) 2016/17
    iii) 2017/18
    iv) 2018/19
    v) 2019/20 to 02.05.19

    For each incident, please provide all fields recorded for the incident in your call recording database, including:
    I) the date and time of the incident
    II) any details of the injury or illness responded to
    III) the description of the incident held in free text
    IV) any data diary held concerning the database including the meanings of acronyms and the like.

    Calls
    FOI - 20983

  • 21024 - 2019 - C1 & C2 Calls Clacton Town (21024)

    Would it be possible to get information about the number of C1 & C2 That had been attended in Clacton town / seafront between 23rd July 2018 and 2nd September 2018 between the hours of 0900-2100hrs

    Calls,Emergency Operations
    FOI - 21024

  • 21027 - 2019 - Team Leader Role (21027)

    Can you confirm the name of the "team leader" role used in your service I.e. the first line managers who supervise / manage Paramedics?


    Can you confirm the banding for this role and the start date for this banding.


    Can you please send me the job description for this role.


    Finally, please can you send me the Job Evaluation Scorecard that would have been completed when this job was banded.

    Human Resources
    FOI - 21027 Leading Operations Manager
    FOI - 21027 Matched Job Report

  • 21029 - 2019 - No Smoking Policy (21029)

    The no smoking policy, does that mean you have to give up smoking? 

    Human Resources

  • 21030- - 2019 - Opioid Overdoses (21030)

    1/ The annual number of callouts for opioid overdoses for each of the last five calendar years, including 2018.

    2/ The annual number of opioid overdoses attended for each of the last five calendar years, including 2018.

    Calls,Emergency Operations
    21030 - attachment

  • 21051-- 2019 - GDPR (21051)

    1)      How would you best describe your organisation’s approach to software security?

     
    2)      What is the biggest challenge your organisation faces in implementing an application security program?

    Risk and Governance

  • 21124 - 2019 - Taxi Figures and Guidance (21124)

    A copy of any policy/guidance issued to emergency call handling staff concerning when to advise patients to take taxis to hospital instead of ambulances. Please also provide a copy of the two previous versions of this guidance. 
     

    Data showing, for each of the calendar years 2014, 2015, 2016, 2017, 2018, for 999 calls:
    a.       How many 999 calls were received in total
    b.      How many category 1 emergencies were advised to take a taxi
    c.       How many category 2 emergencies were advised to take a taxi
    d.      How many category 3 emergencies were advised to take a taxi
    e.       How many category 4 emergencies were advised to take a taxi
     
    Clarification:
    Please provide the total number of calls received and the total calls responded to
    Please do provide data on taxi call signs and see how many times a taxi reached the scene. Please also explain what taxi call signs means. 

    Yes I would like urgent responses included. 
    Yes prior to the current categorisation please use the former categorisation (and briefly explain what the categories mean).

    Calls,Emergency Operations,Finance and Procurement,Patient Transport Services and Non Emergency Services
    FOI - 21124 ESOP36 v1.4
    FOI - 21124 ESOP36 v1.5
    FOI - 21124 ESOP36 v1.6
    FOI - 21124
    What happens when you call 999 Pre Oct 2017
    What-happens-when-you-call-999-APR-version post Oct2017

  • 21128 - 2019 - Interpretting Services (21128)

    Please can you provide financial information relating to the:

    • total cost of interpreting services in the last 2 years and the number of requests made 
    • total cost of translation services in the last 2 years and the number of requests made 
    • total cost of BSL interpreting in the last 2 years and the number of requests made 

    I would also be grateful if you could provide us with information that includes:

    • Hourly cost of face to face interpreting services 
    • Cost per minute of telephone interpreting services 
    • Breakdown of the top 10 most popular languages 

    How many video interpreting sessions were made last year for all languages, including British Sign Language?

    Can you please provide details of your current provider(s) (company name, date contract was awarded). 

    When are your current language service contracts with your incumbent(s) due to end?

     

    Calls,Information Technology,Finance and Procurement

  • 21129 - 2019 - Non-Disclosure Agreements (21129)

    A) How many non-disclosure agreements has the authority agreed in each of the calendar years of, 2015, 2016, 2017, 2018 & 2019 (as much info as possible)? Please provide individual figures per year. Please also provide reasons for the agreements being agreed where possible (e.g. 2 whistleblower complaints). Please provide the total number of NDAs but also the different types of NDA agreements (e.g. whistleblower complaint/ / sexual harassment complaint etc.). Please make clear if the agreements concern commercial companies rather than employees. As this figure is less than 10 we are unable to provide the exact number as it may be identifiable to individuals 
     
    B) Please provide the total amount of financial compensation awarded as part of these agreements for the entirety of this period in £. The total sum of payments made for compromise eg. Along with a breakdown of the money paid out each year

     

    Human Resources

  • 21161 2019 - Staff Mental Health (21161)

    May you please provide the number of paramedics employed within the service each year within the years 2015, 2016, 2017 and 2018 i.e in 2015, East of England Ambulance Service NHS Trust employed 1000 paramedics

    Human Resources

  • 21175 - 2019 - Trust Vehicles & Vehciles Sold (21175)

    Please can I have the following information for vehicles currently on your fleet and vehicles sold by you between January 2016 & April 2019.

    Vehicle registration number

    Vehicle Make

    Vehicle Model

    Fleet

  • 21180 - 2019 - Bullying and Harassment (21180)

    Please would you answer the following:

    1.      The number of Non Disclosure Agreements signed by former or current staff - from the start of 2013 to the end of 2018

    2.       Within the same period, may you please specify the largest amount paid out to an individual who signed a NDA

     

    3.      Within the same period, may you please provide the number of NDA agreements paid out to alleged victims of

    A. sexual harassment

    B. workplace bullying

    C. racism

    D. religious discrimination

    Human Resources

  • 21215 - 2019 - Haverhill Area Responses (21215)

    Please list the total physical Ambulance Service responses to calls (i.e. DSA or RRV) in the all Haverhill Wards and surrounding wards i.e Castle Camps, Steeple Bumpstead, Withersfield , Wratting, Thurlow and Sturmer each day during January to march 2019 ( inclusive), and the average response times to each class of call .

    Calls
    21215 - attachment

  • 21218 - 2019 - Hertford Night Calls (21218)

    Please could you provide a list of calls received between 2200-0400 with the footprint of Hertford Town Centre (Hertford Castle ward) during 2018 with the following info:

    Incident Ref
    Date
    Time
    Incident Category (assault/collapse/intoxication)

    Calls
    21218 - attachment

  • 21222 - 2019 - Watford Handovers (21222)

    What is the number of incidents in the last 5 years where ambulances waited for more than 20 minutes and how long for at Watford General Hospital. What was the longest turnaround at Watford General and what is the average turnaround time for the EEAS region.

    Emergency Operations

  • 21259 - 2019 - Sick Leave (21259)

    Could you possibly provide me with data from the Trust from the last 5 years for frontline operational staff as follows:

     1.  Sick/absence days and average length of absence due to musculoskeletal injury


    2.   Detail of subtype of musculoskeletal injury


    3.   Sickness/absence days due to mental health, and average length of absence period for these data sets.

    4.  Number of staff referred to physiotherapy for musculoskeletal injury.

    Human Resources,Health & Safety
    FOI - 21259

  • 21265 2019 - Counter Fraud (21265)

    How many fraud cases has your counter fraud team successfully investigated? I.e Leading to sanction and/or recovery of monies in the last reporting year?

    Finance and Procurement

  • 21287 - 2019 - Parking (21287)

    I am writing to you to make a request under the Freedom of Information Act 2000 to request the following information from your Trust regarding Car parking Management:

    1. Number of Car Parking Spaces across your Trust, broken down by:
    2. General or Staff bays
    3. Patient and Visitor bays
    4. Designated Disabled (blue badge) bays
    5. Other (such as drop-off or on-call – if not counted elsewhere)
    6. Total number of parking spaces

    This data is only required at Trust level, please do not break down to site level

    1. Does the trust apply any eligibility criteria to the allocation of staff permits?
    2. And if so what is it?
    3. What staff parking charging structure does your Trust apply?
    4. Do you have ANPR coverage in any of your car parks?

    Estates
    21287 - response attachment

  • 21288 - 2019 - Vehicle Information (21288)

    I have seen a vehicle that had ambulance markings on it. I am wondering if this vehicle is one of yours.

    It was a VW Van and it said incident support unit on it. It also appeared to have the vehicle identifier NI-101 on it.

    If this is one of yours please could you tell me the following.

    What the NI of NI-101 means

    Where this vehicle is based

    What role this vehicle has

    Are there any other vehicles of the same kind located around the EEAS coverage area, if so where.

    Fleet

  • 21306 - 2019 - Convictions Theft or Fraud (21306)

     

    1. Over the past 5 years, how many people within the Trust have been convicted of Theft or Fraud and still kept their job? I do not require names. 
    2. Of the figures shown in my first question, how many of them returned as a result of an Employment Tribunal hearing. 

     

    Finance and Procurement

  • 21307 - 2019 - Ambulance Journeys and Accidents (21307)

    1. I would like to know or the period from 1st Jan 2008 to 31 Dec 2018, for each calendar year (11-years):

    1.1 the number of all ambulance journeys conducted by your Trust for vehicles with an Ambulance-Type Body ( for example, not including Response Cars and Taxis) including all response, conveyance and standby journeys for all calls including A&E, patient transport service (PTS) and specialist inter-facility journeys.

    1.2 the number of road incidents-with-injury experienced by your Trust vehicles with an Ambulance type body as described above where any driver, passenger, patient within such vehicles were injured and/or any other party(s) including bystanders were injured, shown by category (ideally by Fatal, Serious, and Slight categories).

    For clarification, the figures requested are not ‘responding to a road incident’ rather they are the figures for where your ambulance-body type vehicles were involved in a road incident-with-injury (collision etc.) themselves.


    Fleet,Finance and Procurement,Health & Safety
    FOI - 21307

  • 21308 - 2019 - CCTV Contract (21308)

    Please can you send me the information stated below:

    1. Supplier of the contract for CCTV maintenance and support

     

    1. How much the Organisation spend annually with the supplier? (if multiple suppliers please list the annual spend for each) 3.       What is the renewal date of this contract? 4.       What is the duration of the contract? 5.       What is the review date of this contract? If possible the likely outcome of this review 6.       The primary brand of the CCTV equipment. I don’t require the model just the brand. If there is various brands could you please list? 7.      What is the total number of cameras in use/under this contract? 8.       The description of the services provided under this contract. Please state if this contract includes more than just CCTV services. 9.       Contact details of the employee responsible for the contract between the supplier and the organisation. Can you please provide me with their full contact details

     If there is no CCTV maintenance contract in place

    1. What is the brand of CCTV cameras in use? if there is variety could you please send me a list? I do not need the serial number or model just the brand. 2.      How much is the average annual spend on the in-house maintenance? 3.      How many cameras are in use? 4.      Is there a plan to review this at any point, if so what would the date be? 5.      Who is in charge of overseeing the in-house maintenance?

    If there is no maintenance contract or in-house maintenance in place, is there a ad-hoc agreement?

    Information Technology,Risk and Governance

  • 21340 - 2019 - Budgets (21340)

    Could you please provide me with the following:

    Total operating budget for your organisation for the financial year 2018/19

    Total operating budget for your organisation for the financial year 2019/20

    Total stated budget for your organisation for innovation for 2018/19

    Total stated budget for your organisation for transformation for 2019/20

    Total stated budget for your organisation for innovation for 2018/19

    Total stated budget for your organisation for transformation for 2019/20

    Total head count on the payroll for your organisation as at 01 April 2018

    Total head count on the payroll for your organisation as at 01 April 2019

     

    Finance and Procurement

  • 21369 - 2019 - Ambulance Stations (21369)

    We are looking for a full list of ambulance stations, with locations / postcodes for all ambulance services.

    Estates
    FOI - 21369

  • 21373 - 2019 - Under 16 Transfers from NNUH (21373)

    I was hoping for some information re paediatric time critical transfers; ie transfers of children under 16 by an ambulance to another centre for time critical reasons meaning that a CATS retrieval/transfer is not appropriate. They are usually neurosurgical cases going to Addenbrookes.

    Clarification:
    The incident address would be NNUH (Colney Lane, NR4 7UY) and the destination address would be Addenbrookes (Hills Road, CB2 0QQ)
    Patients 0-16
    Calendar year 2018.

     

    Emergency Operations
    What-happens-when-you-call-999-APR-version post Oct2017

  • 21374 - 2019 - Sickness Reasons (21374)

    Please provide the total amount of days taken off work by emergency frontline road staff (ambulance crews) due to mental health-related illnesses or conditions broken down by financial year from 2014-19 in the following format:

    In addition, please also provide the number of emergency frontline road staff (ambulance crews) that have taken time off work due to mental health-related illnesses or conditions broken down by the type of illness (i.e. stress, anxiety, depression) and by financial year from 2014-19 in the following table format:

    Health & Safety,Human Resources

  • 21377 - 2019 - Thefts (21377)

    1.What is the name of your ambulance trust?
    2. How many incidents have occurred where medical supplies have been stolen from the ambulance service when they have been attended a call-out in the following calendar years
    a) 2016
    b) 2017
    c) 2018
    3. How many incidents have occurred where a paramedic has had their medical bag, containing drugs, stolen in the following calendar years
    a) 2016
    b) 2017
    c) 2018
    4. How many incidents have occurred where ambulance workers have had their personal belongings stolen when they have been attended a call-out in the following calendar years
    a) 2016
    b) 2017
    c) 2018

    Risk and Governance,Health & Safety

  • 21388 - 2019 - Frequent Callers (21388)

    Please can you tell me:
    -       How many callers are currently classed as frequent callers by EEAST, in Norfolk, Suffolk, and Cambs, broken down by county?
     
    -       What is the EEAST definition of a frequent caller? How often / how many calls do they have to make?
    The Trust work to a nationally agreed criteria which is set by the Frequent Caller National Network (Ambulance group comprised of members from all ambulance services in the UK incl. Northern Ireland). The current criteria is as follows:
    • For adults 18 and over = 5 or more calls in one month OR 12 or more calls in three months
    • For communal addresses = 15 or more calls in one month
    • For under 18’s = 3 or more calls in a rolling six-month period
     
    -       For the top five most frequent callers in Norfolk, Suffolk, and Cambs, how many calls have they made in the last year?

    Calls
    FOI - 21388

  • 21410 - 2019 - Devices and Greener NHS (21410)

    1. What is the process by which suppliers of medical devices get in touch with the trust, how does the trust make decisions on which suppliers to choose and who is responsible for making such decisions?

     

    2. What happens to the NHS equipment (including medical devices, vehicles, technology and office equipment) that becomes redundant, is not cost effective for repair or is in surplus and which department of the trust is responsible for making such decisions? 
     

    3. Does the trust have a vision or strategy in place to make the NHS “greener”?

    Clinical,Estates,Equipment,Information Technology,Fleet,Finance and Procurement

  • 21411 - 2019 - Uniform (21411)

    Would you tell me the Details on the national uniform if you as a trust issue Polo Shirts to your Staff?

    If you do is there a certain time of year that you allow staff to wear the uniform?
     

    Human Resources

  • 21429 - 2019 - Procurement System (21429)

    What procurement system do you use? And is this also where you publish tenders?  

    Do you publish tenders anywhere else, if so where?
    (a) For example, your website, Contracts Finder etc.

    How much do you pay per annum for your procurement software?  

    What are the contract start and end dates with the provider and when will the next tender become available?

    How long have you used this software for in total?

    What are the purchasing rules of your organisation?
    1. For example - £0-£10,000 (3 quotes), £10,000+ public notification etc.

    Finance and Procurement

  • 21464 - 2019 - Private Taxi Spend (21464)

    Can I ask if you spend money on private taxis to transport patients and if so, how much in 2016/17, 2017/18 and 2018/19?

    Finance and Procurement

  • 21467 - 2019 - Contracts Register (21467)

    I want to submit a request for some information from the organisation, in relation to their contract’s register.

    The contract register should display all the organisations existing/live contracts I would like the register to display the following columns/headings:

    1. Contract Reference
    2. Contract Title
    3. Procurement Category
    4. Supplier Name
    5. Spend (Total or Annual)
    6. Contract Duration
    7. Contract Extensions
    8. Contract Starting Date
    9. Expiration Date
    10. Contract Description [Please provide me with as much detail as possible.]
    11. Contact Owner (Full contact details if possible.)
    12. CPV codes/ProClass
    13. Contract Reference

     

    IMPORTANT

    1. For those organisation planning to make an exemption, the spend information I have requested is an overall figure and I am not requesting a complete breakdown of services relating to the spend.

     

    1. If the organisation has a CRM system or a similar system there should be a facility to download and extract contract data.

     

    1. You may forward me a Weblink to a portal to download the contract register, please make sure all of the organisation’s contracts are provided as doing prior research I have found that most organisations have only uploaded a small portion of all of their contracts.

    Please do not think that this is the only information I require if you could provide me with more information that would be great.

     

    Contract Data/API Contact Details

    1. Can you also provide me with contact details of the person responsible for the actual contract’s register or someone responsible for API? [Name, Job Title, Telephone, Email Address] At the very least provide me with their actual job title.

     

    (Meaning of API “a set of functions and procedures that allow the creation of applications which access the features or data of an operating system, application, or other service.”)

     

    Finance and Procurement
    21467 - attachment

  • 21469 - 2019 - Van Conversions (21469)

    Back in 2016 My client (Chip Tuning Solutions) remapped a fleet of ambulances for a company that converts vans for the NHS East of England Ambulance Service, this was primarily done due to the fact the vans all had 56mph speed limiters fitted and this is obviously no good for an ambulance.

    Unfortunately my client cannot find the companies name that he carried the work out for?  Can you please give me the name and contact details for the company, and if you are now sourcing your ambulances else where can you please give me the name of the new company.

    Who is responsible for your fleet of ambulances as I would like to make contact with them to introduce my clients services.

    Fleet

  • 21472 - 2019 - Patient Wait Times (21472)

    1. The longest period of time between a patient calling an ambulance and an ambulance arriving from 1st June 2018 to 1st June 2019.

    2 The number of incidences in the past year where it has taken six hours or more for an ambulance to respond to a patient.

    In each case, please could you provide a break down for the severity of the call, the medical reason for the call, the date and the age of the patient.

     

    Calls,Emergency Operations,Performance
    21472 - attachment

  • 21474 - 2019 - Co-responders (21474)

    Could I please request the following information:

    1) A list of all co-responder groups, and for each

    Where they are based

    Their background (army, RAF, fire)  ​

     

    Emergency Operations

  • 21486 - 2019 - Social Media Policy (21486)

    1.       Do you have a staff social media policy? 

    2.      Do you have a policy or guidance on staff use of messaging apps, such as WhatsApp, Siilo, Forward? 

    3.      Does your Trust actively discourage the use of WhatsApp?

    4.      In the past two calendar years, have any staff been formally disciplined for the inappropriate use of messaging apps at work (ie for sharing clinical information) or for using unapproved messaging apps? If yes, how many? 

    5.      Are you aware how many staff use WhatsApp for work-based communication with colleagues? If yes, how many?

     

    Information Technology,Risk and Governance,Human Resources

  • 21502 - 2019 - Drug Testing (21502)

    1) Can you please tell me if you drug test your frontline staff? 

    2) if so how many staff tested positive 2017 - 2018 for any illegal substance?

    3) How many staff from 2017 - 2018 took sickness or were suspended from active duty due to alcohol or drug use? 

     

    Human Resources

  • 21522 - 2019 - Rostering Supplier (21522)

    Does your Trust use a Rostering Software?

    Which Staffing Groups are you using the Software for?

    What Software are you using and who is the provider?

    What is the contract end date with your current provider?

    Is there a feed between your current Rostering software and any other IT used to source temporary staff

    What is the cost per annum for the Software?

    Is this an hourly charge rate, % fee or a fixed annual charge?
     

    Finance and Procurement,Human Resources

  • 21546 - 2019 - Sickness (21546)

    1) the percentage of sickness in 2018 that was mental health related and the amount of lost days, and

    2) the same info but for all sickness on Christmas day 2018 please.

    Human Resources

  • 21547 - 2019 - Staff Mental Health (21547)

    Would you please tell me the:

    - The number of paramedics working for the EEAST who have been signed off from work for mental health conditions since 2014
    - The number of paramedics working for the EEAST who have been signed off from work for stress since 2014
    - The number of paramedics working for the EEAST who have been signed off from work for depression since 2014
    - Please could the above information be presented as an overall figure and broken into monthly statistics

    - The total number of paramedics working for EEAST since 2014 in yearly figures

    Human Resources

  • 21551 - 2019 - Naloxone Hydrochloride (21551)

    I would like to know the number of opiate related incidents whereby Naloxone Hydrochloride was administered between the following dates:

    • 2015-2016
    • 2016-2017
    • 2017-2018
    • 2018-2019
    • The number of non-opiate related incidents whereby Naloxone Hydrochloride was administered between the following dates:
    • 2015-2016
    • 2016-2017
    • 2017-2018
    • 2018-2019

    Calls,Clinical

  • 21558- 2019 - Patient Details and Consent (21558)

    Under the terms of the Freedom of Information Act we seek the following information:

    1 .What policy, protocol or standing order does your Trust operate in relation of the disclosure of patient details without consent in dog bite cases?

    2. Please disclose that policy, protocol or standing order.

    3. What is the statutory or other legal basis the Trust relies on to facilitate the disclosure of patient details in the absence of patient consent?

    Risk and Governance

  • 21564 - 2019 - Bullying and Harassment (21564)

    Please can you provide me with the following information – and for each question, giving a year by year breakdown for a) 2016-17 b) 2017-18 c) 2018-19.

    i.                     How many staff members at your trust have reported a) bullying b) harassment c) abuse by another staff member (if possible, please break down into i) bullying/harassment/abuse from other colleagues and  ii) bullying/harassment/abuse from managers). Please detail the outcome of each report once formally investigated.

    Human Resources

  • 21570 - 2019 - Falls/Trips on New Street, Braintree (21570)

    Please would you tell me the number of incidents of falls and trips on New Street, Braintree between the 1st January 2017 and 31st December 2018

    Calls

  • 21591 - 2019 - STP and Bank (21591)

    As stated in NHS Improvement’s Making effective use of staff banks toolkit, published in December 2017, there is no ‘one size fits all’ model for collaborative banks. They can either cover a specific staff group or all staff groups. They can stretch across two trusts or as wide as an STP or region. They can be a shared digital platform or a shared back office, e.g. payroll or a hub and spoke model or a shared pool of workers or a fully integrated staff bank.

    However, rather than list several questions of you, I would instead appreciate it if you would please simply confirm by means of a statement similar to those given below where your Trust is now. For example:

    - “our Trust is working collaboratively, but is looking to do so over the next few years with other trusts across the ICS or STP footprint”; or 
    - “our Trust is working collaboratively with at least one other Trust within the STP footprint but not the footprint as a whole, sharing a digital platform and pool of workers in the following staffing categories: registered nursing & midwifery and medical & dental. We are working towards establishing a fully integrated bank over the next five years”; or 
    - “our Trust is part of a fully integrated staff bank across our ICS or STP footprint for all staffing categories”.

     

    Human Resources

  • 21627 - 2019 - Lost Patient Possessions (21627)

    We wish to make a freedom of information request for the number of patient possessions lost during the year 2018 and what this loss equated to in compensation (£ sterling). 

     

    Finance and Procurement

  • 21675 - 2019 - Telephone Maintenance (21675)

    1. Contract Type: Maintenance, Managed, Shared (If so please state orgs)

     2. Existing Supplier: If there is more than one supplier please split each contract up individually.

     3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider

     4. Hardware Brand: The primary hardware brand of the organisation’s telephone system.

     5. Number of telephone users:

    Information Technology,Finance and Procurement

  • 21680 - 2019 - EDM (21680)

    Question 1

    Has your Trust digitised its active Health Records by scanning them to an E;lectronic Document Management (EDM) System?

    If Yes, please proceed to Question 2

    If No, please proceed to Question 3

    Question 2

    2.1) When did the Trust procure the system?

    2.2) When did the system go live with the Trust?

    2.3) If the projects roll-out has completed, when did the Trust reach a Business as Usual    (BAU) state?

    2.4) Which EDM vendor has the Trust contracted with?

     

    Risk and Governance,Information Technology

  • 21750 - 2019 - Student Complaints (21750)

    From January 2016 to 31st May 2019, please supply a month by month breakdown of any and all complaints made by a ‘student’ against any full time employee of the East of England Ambulance Service.

    For clarification, the term ‘student’ can be any person either employed by the East of England Ambulance Service and undergoing training and/or mentoring towards their job role, or a Full time university student who is undertaking placements within the East of England Ambulance Service.

    Complaints received should include all complaints made via; email, telephone, dignity at work policies or grievance policies or any other complaint process used to lodge and investigate a complaint against an employed member of staff.

     

    Human Resources,Training

  • 21757 - 2019 -Salary Sacrifice Lease Car Scheme (21757)

    Re. Salary sacrifice lease car scheme:

    1 – Does your organisation offer a salary sacrifice lease car scheme?

    2 – Is your scheme run in house or do you engage an external provider to administer your scheme and if so, who is the provider?

    3 – How many cars do you currently have on a salary sacrifice arrangement?

    4 – How long have you offered this scheme?

     

    Finance and Procurement

  • 21762 - 2019 - Patient Records (21762)

    1. Does your Trust use pen and paper to build patient records? If so, in which departments?

    2. Does your Trust use analogue tape dictation to record patient encounters? If so, in which departments?

    3. Who in the Trust is responsible for digitising paper records?

    Clinical,Patient Transport Services and Non Emergency Services

  • 21783 - 2019 -Overtime Pay (21783)

    Under the Freedom of Information Act, I seek the following information:

    1.    The expenditure on overtime pay for employees of the ambulance service for the financial years 2014-15, 2015-16, 2016-2017, 2017-18 and 2018-19

    2.    For each year please break down the figure by the type of staff.

    3.    The number of individual ambulance staff that received overtime pay in the last year

    4.    Please provide the highest overtime pay amount spent on a single individual in a single year

     

     

     

    Finance and Procurement

  • 21807 - 2019 -Bank Paramedics (21807)

    Can you please let me know if your Band 6 bank paramedics are on the same hourly  rate of pay  as  the full/part time employed paramedics of equal experience/qualification.



    Also do your bank staff get the AfC annual increments as well as the cost of living increase?

     

     

     

    Emergency Operations,Human Resources

  • 21839 -2019 Hoax Calls (21839)

    For the financial years 2016/17, 2017/18 and 2018/19 (separate figures for each please) can you tell me:

    - How many 999 calls the trust received which were categorised as ‘hoax’ or non genuine

    - How many 999 calls the trust received which were categorised as vexatious or abusive

    - How many staff hours were spent dealing with these calls

    - Any examples of hoax, vexatious or abusive calls you are willing to provide

     

    Calls
    FOI - 21839

  • 21844 - 2019 - SVT Guidelines (21844)

    If you are able to please can you email your current guidelines most recent to June 2019 for the management of Supraventricular Tachycardia (SVT) within your ambulance service. 

    Clinical

  • 21852 - 2019 - Recording of consultations (21852)

    Would you please be able to provide the following information regarding appointments and / or consultations that are held in private settings (i.e. not settings where there is the potential for a breach of other patient’s confidentiality (e.g. group therapy sessions or bays in accident and emergency departments)):

     

    1) Does your Trust allow patients and / or their nominated representatives to make audio recordings of their appointments and / or consultations with a member of staff when they ask the staff member if it is acceptable to do so?

    2) Could you please provide the name(s) of the policy / policies and a copy of the specific section of the policy / policies that is used to inform staff of the policy / policies when a patient and / or their nominated representatives requests to audio record their appointment / consultation?

     

    Risk and Governance

  • 21857 -2019 - Intubation (21857)

    I would like to know how many paramedics performed endotracheal intubation each year between the years 2013- 2018 and how many unsuccessful attempts were recorded each year. 
    In addition, I would like to know how many paramedics favoured the use of I-gel supraglottic airway device each year between the years 2013- 2018 and how many unsuccessful attempts were recorded each year. 
     
     
    Information on how much training is provided to EASTT paramedics in order to learn and maintain advanced airway skills would be greatly beneficial. Also I would like to know is there a set standard that paramedics must reach to be deemed as having adequate intubation skills?
     
     
    I understand that recently an airways log has been introduced to frontline practice in order to record the airway skill competency of paramedics. Who was this implemented by and for what reason?

    Clinical

  • 21876 - 2019 - Communications Team (21876)

    1. What is the job title of the most senior person in the Communications Department? 


    2. What is the number of whole time equivalent members of staff are there in the Communications Department? 


    3. What is the total pay budget for the Communications Department? 


    4. What is the total non-pay budget for the Communications Department? 


    5. What are the average open rates for staff email bulletins? 


    6. What are the total annual attendance figures at internal staff briefings in 2018/19? (specifically briefings that were organised by the Communications Department).

    7. Which of the following does the Communications Department report to the Board on a regular basis (yes or no answer): 
        Media coverage
        Social media activity
        Website activity
        Intranet activity
        Internal email open rates
        Attendance at staff briefings
        Video views
        Internal campaign performance

     

    Finance and Procurement,Information Technology,Human Resources

  • 21877 - 2019 - Equestrian Centre (21877)

    The stables are currently known as Bartlow Stables/ Equestrian Centre but calls may have been sent to Hill Farm, Prestige Stables or Rose Hill.

    The address is Bartlow Road, Castle Camps, Cambridgeshire, CB21 4SX

    Please could you send me details of dates and times ambulances were called to the premises since 30/10/2015 to current date and if the patient was conveyed to hospital for treatment.

    Calls,Emergency Operations

  • 21884 - 2019 - Haverhill Calls & Responses April - June 2019 (21884)

    For the electoral wards covering Horseheath, Shudy Camps and Castle Camps, please provide the number of responses, the category of the call and our response time, as well as the handover at hospital time and hospital ward (where the patient is conveyed) for DSA and RRV vehicles. 

     

    Calls,Emergency Operations

  • 21943 -2019 - Occupational Health (21943)

    Questions relating to Occupational Health Provider

    Human Resources

  • 21996 - 2019 - Carbon Monoxide Poisoning Calls (21996)

    How many cases have attended A&E with suspected carbon monoxide poisoning between 1st July 2018-30th June 2019?

    How many cases have been treated in A&E with suspected carbon monoxide poisoning between 1st July 2018-30th June 2019?

     

    Calls,Emergency Operations
    FOI - 21996

  • 21999 - 2019 - Domestic Abuse Policy (21999)

    1. Do you have a domestic abuse policy or something equivalent that applies to employees experiencing domestic abuse? If so, please provide a copy of the applicable policy.
    2. Do you have other policy/policies which provide for support for employees experiencing domestic abuse (for example, as part of a leave policy)? If so, please provide a copy/copies of the relevant policy/policies.
    3. Please inform us when each of the policies caught by the above questions (‘the relevant policies’) were first created and, if applicable, subsequently reviewed and updated?
    4. Do you have a dedicated point of contact staff member who is trained to provide information and support to employees experiencing domestic abuse? When was that role created and first made active?
    5. How are HR staff and managers made aware of the existence of  the relevant policies?
    6. How are general staff made aware of the existence of the relevant policies?

    Human Resources

  • 22029 - 2019 - Bank System (22029)

     

    Please can you tell me
    *What system is used to facilitate Bank Staffing requirements
    *What the contract start and end dates are. 

    *The contract value

    *Please tell me if SMS text messages are used as part of the emergency bank staffing solution (I.e. where shifts are having to be filled at short notice due to sickness etc).  if so what is the annual spend on SMS for this service.

    *Is a separate system required for this other than your primary Bank Staffing solution?

    *Who in the Trust is responsible for Bank Staffing systems and procedure? Name Job Title and email address?
     

     

    Finance and Procurement,Human Resources

  • 22062 - 2019 - Falls (22062)

    Between 1st January 2018 and 31st December 2018 how many calls were coded by the Emergency Operations Centre as a fall? (Please provide the number of calls and the total call volume for this period so that a percentage an be calculated) 

    For those calls that got an ambulance response, what was the average time from time of call to the first resource arriving at scene ?

    How many of the calls coded as a fall were conveyed to hospital?

    Calls,Emergency Operations

  • 22068 - 2019 - Mental Health Crisis Callouts (22068)

    For each of the last six years (2013-14, 2014-15, 2015-16, 2016-17, 2017-18, 2018-19), please could you provide us with the following information?

    1)           How many times were ambulances called out to support people (all ages) who were going through a mental health crisis?
    2)           How many times were ambulances called out to support children and young people (under 18) who were going through a mental health crisis?
    3)           How many times were people (all ages) who were going through a mental health crisis conveyed to hospital by ambulance?
    4)           How many times were children and young people (under 18) who were going through a mental health crisis conveyed to hospital by ambulance?
    5)           How many hours in total did ambulances spend responding to calls by people (all ages) who were going through a mental health crisis?
    6)           How many hours in total did ambulances spend responding to calls by children and young people (under 18) who were going through a mental health crisis?

    Please could you also give us a breakdown each of the individual ambulance codes you've used to answer our questions, i.e. the codes the ambulance service would use to categorise mental health crises.

    Calls,Emergency Operations
    FOI - 22068

  • 22073 - 2019 - UEA - drugs/alcohol callouts (22073)

    Could you please provide me with a dataset listing the number of call outs related alcohol abuse and substance abused for the University of East Anglia (UEA) for each of the past five years up to the present day. If five years goes over the threshold, a fewer number of years would be fine.

    List of addresses would include all University of East Anglia buildings, including residences - when listed out it seems like many but hopefully that is okay - in essence I’m just looking for any university-related call outs.

    Britten House, University of East Anglia, Norwich, NR4 7TJ
    Browne House, University of East Anglia, Norwich, NR4 7TJ
    Coleman House, University of East Anglia, Norwich, NR4 7TJ
    Constable Terrace, University of East Anglia, Norwich, NR4 7TJ
    Crome Court, University of East Anglia, Norwich, NR4 7TJ
    Earlham Hall, University of East Anglia, Norwich, NR4 7TJ
    Hickling & Barton, University of East Anglia, Norwich, NR4 7TJ
    INTO University of East Anglia, University Dr, Norwich NR4 7TJ
    Kett House, University of East Anglia, Norwich, NR4 7TJ
    Norfolk Terrace, University of East Anglia, Norwich, NR4 7TJ
    Orwell Close, University of East Anglia, Norwich, NR4 7TJ
    Paston House, University of East Anglia, Norwich, NR4 7TJ
    Sainsbury Centre for Visual Arts, University of East Anglia, Norfolk Road, Norwich NR4 7TJ
    Sportspark, University of East Anglia, Norwich, NR4 7TJ
    Suffolk Terrace, University of East Anglia, Norwich, NR4 7TJ
    SU Shop, 17 Suffolk Rd, Norwich, NR4 7TJ
    UEA Broadview Lodge, University of East Anglia, Norwich Research Park, Norwich NR4 7TJ
    UEA Library, Suffolk Rd, Norwich, NR4 7TJ
    UEA Medical Centre, Earlham Rd, Norwich NR4 7TJ
    University of East Anglia, Norwich, NR4 7TJ
    University Village, University of East Anglia, Norwich, NR4 7TL
    Victory House, University of East Anglia, Norwich, NR4 7TJ
    Wolfson Close, University of East Anglia, Norwich, NR4 7TJ
     
    In terms of substance abuse I mean any drugs related codes, such as overdoses.
    And in terms of alcohol abuse, yes, related codes such as drunk would be perfect, thank you very much.
     

     

    Calls,Emergency Operations

  • 22076 - 2019 -ICT Department (22076)

    1.      ICT/IT Strategy - The ICT/IT department's strategy or plans; highlights their current and future objectives.

    2.      ICT Org Chart - A visual document that represents the structure of the ICT/IT department; please include name and job titles. If names can't be provided, a job title only chart is still of use.

    3.      ICT Annual or Business Plan - A sort of action plan, based on the ICT/IT strategy for the year or near-future.

    Information Technology
    22076 - IMT Portfolio
    22076 - IMT Structure March 2019

  • 22078 - 2019 - Flood (22078)

    I am looking at the effect fo flood water on each of the emergency services.

    I understand that Suffolk Police have a policy, which I am trying to verify. that policemen must NOT enter flood water.  In fact they are deliberately not provided with waterproof footwear as a consequence.
     
    What is the policy for Ambulance Service officers entering flood water in an emergency please?
     
    I am very aware of the dangers of entering flood water, particularly flowing flood water and where the person is not familiar with the path.

    Calls,Health & Safety,Training,Emergency Operations

  • 22097 - 2019 - E Scooters (22097)

    Please could you provide the following information for the calendar years 2016, 2017, 2018 and for the period 1st January 2019 to 15th July 2019:

    1)      The number of incidents attended involving electric scooters (i.e the term “electric scooter”, “e-scooter”, “Segway”, “hoverboard” or “self-balancing scooter” features in the problem description)

    2)      If it is within the time/cost limit set out by the FOI Act, a brief description of each incident

    Calls,Emergency Operations

  • 22102 - 2019 - Frequent Callers (22102)

    Please provide the number of calls received from your top five most frequent callers between 1st January 2018 and 31st December 2018. 

     Please note: I am NOT expecting any personal information such as phone numbers and names. Please also state how many times a crew was dispatched and how many times the patient was taken to hospital. I would also like to know the town of the person resides.

     

    Calls,Emergency Operations

  • 22168 - 2019 - Lost/Stolen Devices (22168)

    I would like to know the following under the FOI act. Breakdown of gadgets e.g. laptops, tablet computers, phones or medical equipment reported lost or stolen to your organisation over the last three financial years. FY 16-17, FY 17-18 and FY 18-19.
     Please break detail down by financial year and device e.g.

     

    Equipment,Information Technology,Risk and Governance,Health & Safety,Finance and Procurement,Clinical
    FOI - 22168

  • 22170 - 2019 - Patients left outside (22170)

    Could you please tell me for 2017 and 2018 
     
    How many complaints through the patient advice and liaison system (PALS) your ambulance trust received about patients being left in the wrong place/outside of their homes? 
     
    Please do this by searching for the words 'dropped off', 'left', 'abandoned' and manually filtering the results to find those which refer to patients being dropped off in the wrong place or of relatives finding a patient wandering the streets after being left in an inappropriate place. 

    Can you select the first five such complaints from 2018 and provide me with the following details:    
     
    1. Please summarise what happened - i.e. where the patient was left compared with their intended location 
     
    2. If the complaint refers to the patient's medical conditions/reason for which they had been admitted to hospital, please include this detail - e.g. if they had dementia or any other mental disability that made it dangerous for them to be left in an unfamiliar place or if they had just had a coronary bypass.
     
    3. Please tell me what, if any, action was taken by your trust in response to these five sample complaints from the beginning of 2018

    Patient Transport Services and Non Emergency Services,Complaints / Concerns / Feedback

  • 22190 - 2019 - Serious Incidents (22190)

    1) The number of serious incidents  reported by the Trust that are patient, clinical and care related for each of 2015, 2016, 2017, 2018, 2019. (If you record them by financial year ie 2015/16 then please could you break each year down by month, if it does not exceed the costs/time set out by the FOIA)

    2) Reasons for each serious incident categorised at a high level (redacting any patient identifiable or personal information such as names of staff etc in order for it to be released publicly) including deaths

    Health & Safety,Risk and Governance

  • 22193 - 2019 - Complaints (22193)

    Please could you tell me the number of complaints  reported by the Trust that are patient, clinical and care related for each of 2015, 2016, 2017, 2018, 2019. (If you record them by financial year i.e. 2015/16 then please could you break each year down by month, if it does not exceed the costs/time set out by the FOIA)

    · Reasons for each complaint categorised at a high level (redacting any patient identifiable or personal information such as names of staff etc. in order for it to be released publicly) including deaths

    · The actions taken as a result of each complaint, i.e. disciplinary procedure, lessons learnt or new protocol put in place.

    Complaints / Concerns / Feedback
    FOI - 22193

  • 22195 - 2019 - HALOs (22195)

    If your Trust employs Hospital Ambulance Liaison Officers (HALO), Senior Hospital Ambulance Liaison Officer/Manager or Ambulance Liaison Officers (ALO) to work in an Emergency Department/Acute Hospital site, please could you provide me with the following:

     1. Please supply job description(s) for all Agenda for Change pay bands for HALO/ALO or Senior HALO/

     2. Please supply the job analysis questionnaire(s),  job evaluation(s) along with the agenda for change scoring(s) for each of the posts referred to in question 1.

     

    Patient Transport Services and Non Emergency Services
    22195 - ALO
    22195 - HALO
    22195 - job evaluation

  • 22269 - 2019 - CCTV in Fleet (22269)

    1. Does EEAST deploy CCTV in its current ambulance fleet?
      No, a number of vehicles are fitted with cameras but all are currently isolated and cannot record, and no storage device is installed.
       
    2. If so, please describe how such CCTV “technically” operates?
      N/A
       
    3. If so, does the CCTV passively record patients in the “treatment space” of the ambulance for the entire time that the ambulance is operating? 

       
    4. If so, please provide your data management policy regarding such CCTV. 

       
    5. It is understood that EEAST has funds to pay for new fleet due to be completed in 2019.  Will CCTV be deployed in any new ambulance fleet? 

       
    6. If the answer to question 5 is yes, please answer questions 2-4 in respect of the new fleet too.

     

    Fleet,Information Technology

  • 22271 - 2019 - Operational Structure (22271)

    Under the FOIA, may I request details of your operational structure, the names of your divisions, which areas they cover and the levels of operational management within the respective division, such as the following:


    1. North Division
    2. East Division
    3. South Division
    4. West Division 

    i.e. North Division covers the following areas, x, y, z and is made up of a Divisional Commander, Sector Commander and a Group Station Manager. The North Division is then split up into three further sub-divisions / clusters / sectors and they are as follows: a, b, c; each with a Locality Manager etc. 

     

     

    Emergency Operations,Trust Structure
    FOI - 22271 Attachment

  • 22277 - 2019 - Engineering Department (22277)

    Does the trust have an internal EBME/Clinical Engineering/Medical Engineering department who are responsible for maintenance, repairs and servicing of medical devices or is this outsourced to an external contractor or is it a combination of inhouse and outsourced?

      • If outsourced or a combination of inhouse and outsourced, who is the outsourced contract with?
      • What is the contract renewal date?

     *For clarity, contact details are kept in the strictest confidence.  These details are used only to contact with information of legitimate interest for the relevant contracts.

    Clinical,Equipment

  • 22282 - 2019 - Mutual Aid (22282)

    1) How many times since January 2014 has the East of England Ambulance Service requested mutual aid from other ambulance services?
    For each occasion can you detail the date of the request, which ambulance service the mutual aid was requested from, why the request was made and what the outcome of the request was?
    2) How many approaches about the possibility of mutual aid have been made in the same time period?
    For each occasion can you detail the date of the approach, which ambulance service the mutual aid approach was made to, why the approach was made and what the outcome of the approach was?

     

    Emergency Operations

  • 22355 -2019 - REAP 4 (22355)

    How many times since January 2014 has the East of England Ambulance Service changed its Resource Escalation Action Plan to level 4?

    For each occasion can you detail the date of each change to  level 4 and the brief circumstances surrounding the level being changed.

     

    Emergency Operations

  • 22389 - 2019 - Fleet List (22389)

    Could you please supply me with the fleet list of vehicles operated by East Of England Ambulance Service NHS Trust, to include:


     ·        Vehicle make and model
    ·        Year of production/model year
    ·        Vehicle type/purpose (e.g. fast response unit, A&E ambulance, etc.)
    ·        Whether the vehicle is owned or leased
    ·        Year of purchase/lease agreement

     

    Fleet
    FOI - 22389

  • 22430 - 2019 - Ambulances hitting pedestrians/cyclists (22430)

     

    1) Please provide the number of incidents involving ambulance vehicles hitting pedestrians or cyclists broken down by calendar year for the last five years, including 2019 to date. 
    2) Please provide details of each incident, including:
    i. the reported cause (ie reckless driving, adverse weather conditions etc.). 
    ii. whether individuals (including ambulance staff and members of the public) were hurt and what their injuries were and/or if there were fatalities. 

     

    Emergency Operations

  • 22431 -2019 - Allocate Rostering (22431)

    1. Do you use Allocate for your rostering of one or more staff groups?

    2.  If yes, what is the length and value of the contracts and for which staff groups?

    3. Do you use Allocate Job Planning of one or more staff groups? 

    4.  If yes, what is the length and value of the contracts and for which staff groups?

    5. Do you use Allocate Medic Appraisal for one or more staff groups? 

    6. If yes, what is the length and value of the contracts and for which staff groups?

    7. Who was the person who signed off for each of the above contracts and are they still employed by the trust?

    Human Resources

  • 22434 - 2019 - Private Hospital Transfers (22434)

    For each of the last five years, could you please provide a full list of trips showing

    -          Name (or address) of private hospital collection point
    -          Name (or address) of NHS hospital drop-off point
    -          Whether the trip was made on blue lights
    -          Whether the patient was delivered direct to A&E
    -          IF POSSIBLE UNDER GDPR/PATIENT CONFIDENTIALITY, the condition of the patient and/or the ailment
    -          IF POSSIBLE UNDER GDPR/PATIENT CONFIDENTIALITY, whether the patient was an adult or a child

     

    Calls,Emergency Operations
    FOI - 22434

  • 22441 - 2019 -Acute Kidney Injury (22441)

    I would appreciate access to or copies of any trust policies / guidance for ambulance crews related to Acute Kidney Injury, together with links to any supporting evidence that I may be able to access.

    Training

  • 22442 - 2019 - Procurement Suppliers - Estates (22442)

    Freedom of Information Request – Catering Services, Security Services, Cleaning Services, Hard and Soft Maintenance Services, Mechanical and Electrical Services from the past two years.

    Finance and Procurement

  • 22443 - 2019 - Serious Untoward Incidents (22443)

    1. How many serious untoward incidents were recorded by your organisation in (i) 2018/19 and (ii) from 1/4/2018 to the 17 June 2019, where the degree of harm was recorded as “severe” or “death”?

    2. How many serious untoward incidents were recorded by your organisation in (I) 2018/19 and (ii) from 1/4/2018 to the date of this e-mail (17 June 2019), where the degree of harm was recorded as “severe” or “death” AND where there was either a delay in the ambulance arriving at the incident scene or a delay in the ambulance handing the patient over to a hospital?

    3. Please provide me with a brief summary of each of the incidents in Q.2 stating (i) the degree of harm recorded and (ii) a brief summary of the incident including how long the delay was and why the delay occurred and the consequences for the patient of the delay.

     

    Health & Safety

  • 22444 - 2019 - Bank and Agency Spend (22444)

    Please can you advise on total spent on bank & agency by the Trust in the period 17/18 and 18 year to date by staff group in the below table?

    Additionally, please can you also advise on whether the Trust uses Direct Engagement for Medical & Dental, if so who the provider is and when the contract is due to expire?

     

     

     

     

     

    Human Resources

  • 22482 - 2019 - Incorrect Medication (22482)

    Would you be able to to help me in providing the number of datix's submitted where there was either a near miss and also where incorrect medication given to the patient.

    Would it be possible to get the stats for the last 5 years or would this be too much data to sort through?

     

    Clinical,Complaints / Concerns / Feedback,Emergency Operations,Health & Safety,Risk and Governance

  • 22488 - 2019 - Lowestoft Ambulance Station (22488)

    I am looking to ascertain any information regarding the former “Ambulance Station”, at Lothingland Hospital, Oulton Village, Lowestoft 

    Date of Closure of the Ambulance Station?

    Date of sale of the property/ site?

    Purchase price?

    Do any plans or photographs exist of this station?

    Estates

  • 22489 - 2019 - Frequent Callers (22489)

    1. Any policies and guidance regarding the operation of a frequent caller service.

    2. The standards and requirements for placing a person or address onto the frequent caller list, and for removing a person or address from a frequent caller list.

    3. The total number of persons or addresses on a frequent caller list for the years 2018, 2017 and 2016.

    4. The number of calls made from those persons or addresses prior to and after being placed on a frequent caller list.

    5. The number of times an emergency resource was dispatched to a person or address prior to and after it was placed on a frequent caller list.

     

    Calls,Emergency Operations

  • 22492 - 2019 - Siren Noise Complaints (22492)

     

    I would like to know how many complaints about excessive siren use and excessive siren use at night you have received on a year by year basis for the last 5 years in Sudbury. 

     

    I would also like to know what, if anything, is currently being done in order to improve and better protect the health and wellbeing of the general public with respect to noise pollution from Emergency vehicles in the future and improve the situation, such as e.g. investment in better siren technology, volume reduction at night, review of the types of incidents based on severity sirens are used for at night/daytime, educating and reminding drivers about health consequences to the general public of constant exposure to noise and sirens, deprivation of sleep etc...

     

    Emergency Operations,Fleet
    FOI - 22492 Use of Sirens

  • 22495 - 2019 - Bedford Hospital Transfers (22495)

    How many non-urgent transfers from Paediatric Ward Bedford Hospital with nurse escort were there over the previous financial year 2018/19

    How many ‘blue light’ transfers from Paediatric Ward Bedford Hospital with nurse escort were conducted over the same time frame.

     

    Calls,Patient Transport Services and Non Emergency Services
    FOI - 22495

  • 22519 - 2019 - Calls and Responses to SS3 (22519)

    I am writing to make a request under the Freedom of Information Act 2000. I would like to request the following information:

    The total number of 999 calls received for the SS3 postcode in the last 12 months.
    The total number of C1 calls received for the SS3 postcode in the last 12 months.
    The total number of C2 calls received for the SS3 postcode in the last 12 months.
    The total number of C3 calls received for the SS3 postcode in the last 12 months.
    The total number of C4 calls received for the SS3 postcode in the last 12 months.
    The average response time for C1 calls for the SS3 postcode in the last 12 months.
    The average response time for C2 calls for the SS3 postcode in the last 12 months.
    The average response time for C3 calls for the SS3 postcode in the last 12 months.
    The average response time for C4 calls for the SS3 postcode in the last 12 months.

     

    Calls,Emergency Operations
    FOI - 22519

  • 22534 - 2019 - Prison Call Outs (22534)

    The number of incidents attended at the following prisons, young offender institutions, and immigration detention centres in the years 2011 to 2018 and in 2019 to date.


    Please provide figures broken down by institution and by calendar year.

     

    Bedford, MK40 1HG
    Bure, NR10 5GB
    Chelmsford, CM2 6LQ
    Highpoint (North and South), CB8 9YG
    Hollesley Bay, IP12 3JW
    Littlehey, PE28 0SR
    Norwich, NR1 4LU
    Peterborough, PE3 7PD
    The Mount, HP3 0NZ
    Warren Hill, IP12 3BF
    Wayland, IP25 6RL
    Whitemoor,

     

    Calls,Emergency Operations
    FOI - 22534

  • 22535 - 2019 - Warehouse Call Outs (22535)

    1. I would like to request details of the number of requests for ambulances to attend each of the following workplaces under the Freedom of Information (FOI) Act. 
    If possible, please could I have the number for each of the past three calendar years (2016, 2017 and 2018) and data up until August 14 2019. 
    The number of emergency calls regarding incidents at:
     
    · Phase Two, Kingston Park, Flaxley Road, PE2 9EN Peterborough, United Kingdom (Amazon warehouse)
    · Amazon Distribution Depot, Unit 2, London Distribution Park, Windrush Road, RM18 7AN Tilbury, United Kingdom (Amazon warehouse)
    · Boundary Way, HP2 7LF Hemel Hempstead, Hertfordshire, United Kingdom (Amazon warehouse)
    · Unit DC1 (Prologis) Boscombe Road, LU5 4FE Dunstable, United Kingdom (Amazon warehouse)
    · Waltham Abbey, Essex EN9 3XP (Sainsbury’s) 
    · Kingston Park, Fletton Ave, Peterborough PE2 9ET (Ikea) 
    · Travellers Lane Hatfield, Welham Green, Hatfield AL10 8XF (M&S)
     
    2. If it does not push my request over the time limit and without requesting any personal medical information, please can you provide me with a breakdown of the types of medical emergencies that were connected with the callouts at the Amazon warehouses.
     
    .

    Calls,Emergency Operations
    FOI - 22535

  • 22537 - 2019 - Starters and Leavers (22537)

    My service improvement is around staff retention and mandatory training, would there be any way i could have any information about the number of staff we have lost over the last year please? or any other information that you think may be helpful? this would be great.

    Human Resources

  • 22544 - 2019 - Responses to Southend, Castle Point and Rochford (22544)

    The number of category C1 and C2 calls made in Southend and Castle Point and Rochford areas in the past two years. Using the CCG boundaries for Southend and Castle Point.

    I would also like a separate breakdown of calls to the Postcodes SS2, SS3 please

    A time led breakdown of the number of 999 calls made in the Southend and Castle Point and Rochford areas during both daytime and night time hours (if possible, 8am to 10pm stats and 10pm to 8am)

     

    Calls,Emergency Operations
    FOI - 22544

  • 22572 - 2019 - Southend/Shoeburyness Responses (22572)

    I would like to know the number of category 1 and 2 calls in the Shoeburyness, Great Wakering, Little Wakering, and  Barling postcode areas in Southend on sea and Essex, over the past 12 months, as well as the associated response times broken down into responses from Shoebury station and responses from Southend and beyond. 

    I would also like to know your response time target data in these areas for the past 12 months.

    Calls,Performance

  • 22573 - 2019 - Requests for Information (22573)

    I am keen to understand how requests for information are handled by NHS Ambulance Trusts in England, especially those with a legal/statutory obligation (eg SAR, FOI, EIR, DPA, etc).

    I would be grateful if you provide me with the following information please:

    How many requests do you receive per annum 

    What IT resources are used to help with management/tracking, reporting, auditing, redaction, etc

    Are these decided by the Trust or are they provided as part of a National resource?

    Risk and Governance

  • 22574 - 2019 - Longest Response Times (22574)

    For the 12 months between August 2018 and July 2019 inclusive (i.e. between 1 August 2018 and 31 July 2019):

     

    1. The longest time, in minutes and seconds, taken by the trust to respond to a category 1 call.
    2. The longest time, in minutes and seconds, taken by the trust to respond to a category 2 call.
    3. The longest time, in minutes and seconds, taken by the trust to respond to a category 3 call.
    4. The longest time, in minutes and seconds, taken by the trust to respond to a category 4 call.
    5. If not covered by the answers to questions 1 to 4, the longest time, in minutes and seconds, taken by the trust to respond to any patient call.

    Performance

  • 22575 - 2019 - Post-ARP Calls (22575)

    Since the introduction of the Ambulance Response Programme (ARP) in October 2017, can the following information please be provided:

     How many 999 emergency calls for each month since October 2017, up to and including July 2019 has EEAS received?

     What is the breakdown volume of those calls per category, per month:  C1 / C2 / C3 / C4 / Urgent / 111 C1 / 111 C2 / 111 C3 / 111 C4? 

    Based on question 2, how many of these calls were left at home/referred onto alternative care pathways?

    Calls,Emergency Operations
    FOI - 22575

  • 22576 - 2019 - Frontline Leavers/Starters (22576)

    Since January 2018, up to and including July 2019, can a month by month breakdown be provided, of all patient facing staff groups from A&E and PTS that have both been recruited and resigned from EEAS.

     

    Human Resources,Emergency Operations

  • 22577 - 2019 - Suspensions (22577)

    Since January 2017, how many staff have been suspended and for how long?

     

     

    Human Resources

  • 22579 -2019 - CEO Search (22579)

    I note that the Trust has used executive search firm Veredus to recruit its new Chair and Chief Executive Officer.

     
    Please could you confirm:
    the scope of these services provided
    the cost of the above services
    the rationale for selecting this company rather than others, particularly if others were cheaper
    Please also release the above proposal or tender documentation in full, but redacted as appropriatethe tender documentation and proposal submitted by this firm

     

    Human Resources,General Trust Matters

  • 22597 - 2019 - Number of Fleet and Calls (22597)

    1) What is the total fleet size of emergency ambulances within EEAST?

    2) What proportion of the total fleet size was staffed and operational at 4:00am on 30th July 2019?

    3) How many of those in question 2 were actively involved in emergency support?

    4) How many of those in question 3 were involved in life threatening injuries and illnesses?


    5) How many callers were received in the last 12 months requesting an ambulance?

    6) How many of these incidents resulted in an ambulance being dispatched?

    7) How many of these calls were turned away?

    8) What was the average waiting time for an ambulance?

    Fleet,Calls,Emergency Operations
    FOI - 22597

  • 22600 - 2019 - Sodium Chloride (22600)

    Could you please tell me how many bags of sodium chloride 0.9% are used in the trust please and how much it costs per bag? 
     
    Could you please also tell me the cost for Hartmann’s solution.

    Finance and Procurement

  • 22641 - 2019 - Thefts from Ambulance (22641)

    1)      How many thefts were recorded from ambulances and ambulance cars in each of the years:
    a. 2015
    b. 2016
    c. 2017
    d. 2018
    e. 2019 to date

    2)      Please could you provide details on each theft (item stolen, location etc.) if possible within the cost limit?

    3)      Please could you give a monetary value of each stolen item – if this is likely to exceed the cost limit then could you please provide a monetary value for the thefts per year?

    Fleet,Risk and Governance,Finance and Procurement,Health & Safety

  • 22643 - 2019 - Manual Handling Accidents (22643)

    We are requesting under the Freedom of information Act details of staff absences for the last ten years based on manual handling accidents/ incidents in your trust. As part of that request we would like the total number of incidents that occurred and the total number of lost working days for each year between 2008 and 2018.

     

    Health & Safety

  • 22681 - 2019 - Vehicles Purchased (22691)

    I would like a list of all purchases of vehicles by East of England Ambulance Service since 24th June 2016, broken down by manufacturer and vehicle type.

     

    Fleet

  • 22705 - 2019 - Mental Health Care (22705)

    I wanted to know if you have a specific mental health car (similar to the one in London)? If not, what plans to you have in place for patients in a mental health crisis? 

    Do you just transport them to hospital or try deal/treat on scene? 

    Emergency Operations

  • 22706 - 2019 - Assaults on Staff (22706)

    Please could you provide figures on the number of physical and sexual assaults on ambulance staff for the past 36 months?

    Please include:
     
    1/ whether the assault recorded was physical (e.g. a punch or kick) or sexual in nature.

    2/ the gender of the victim (where possible)

    3/ the nature of the incident attended (where possible).

    4/ Whether or not the assault was reported to the police. If it was reported, then please include the outcome if known.

     5/ If possible, please break down the figures into 12 month periods.

    Health & Safety,Human Resources,Emergency Operations

  • 22721 - 2019 - External Consultants (22721)

    I am writing to you under the Freedom of Information Act 2000 to request the following information, for the financial years:

    A) 2017/18
    B) 2018/19

    1. Did your organisation use an external consultant for any of the following functions:

    Human Resources
    Legal Services
    Leadership and organisational development
    Board reviews
    Mediation
    Regulatory body inspection support 
     
    2. What were the names of the consultants used?

     

    Finance and Procurement

  • 22834 - 2019 - Training for PAS - skill set (22834)

    What level of training do you allow private providers to have for the following skill grades

    Paramedic
    NQP
    Tech
    AAP
    ECA

    Do you accept FREC ? if so what skills levels do the equate to
    ECA

    Also regarding your own staff what qualifications are you using  ? for the ECA/Technician

    and could you also provide me with a list of CPD/annual updates of subjects of which your staff undertake

    Training,Private Ambulance Services

  • 22835 - 2019 - Translation Costs (22835)

    Please can I make an FOI request for information on the amount the trust spent on translations services in 2014/15, 2015/16, 2016/17, 2017/18 and 2018/19?

    Finance and Procurement

  • 22836 - 2019 - Ambulance Waiting Times (22836)

    Please could you provide the following information regarding ambulance wait times.
    This is for the period of 1st august 2018 to 31st July 2019.
    If an ambulance is requested via 999 asking for assistance or assessment and the call has been triaged to 1 hour, what is the average length of time that individual has to wait.
    Please give figures for the number of patients triaged for an ambulance for 1 hour wait that has to wait longer for each day.
    I would like the average wait times when a health professional has requested an ambulance for 1  hour. Ie not immediate threat to life but seriously unwell and needs transfer to hospital.. 
    Please give figures for c1 , c2 , c3 and c4 and define each category further.

    Performance
    FOI - 22836

  • 22838 - 2019 - Ampoule Breakers (22838)

    I need to find out how many ampoule breakers the trust have ordered in the last year and the frequency of those orders (basically anything to do with numbers of ampoule breakers required)?

    How much the trust pays per ampoule breaker?

    On the back of my previous e-mail, could I also find out the cost to the trust of the standard issue stethoscope that is provided to all new staff?

    Emergency Operations,Finance and Procurement

  • 22863 - 2019 - Fleet Information (22863)

    Would you kindly provide me with the following information regarding company cars/vehicles that your organisation (ambulance service) currently keep

    • Name of fleet or transport manager

     

    • How many vehicles do you have on your fleet and the composition (number of cars, vans, HGVs and specialist vehicles, if any).

     

    • Do you own a repair workshop (or use an adjacent one owned by a local authority)

     

    • Do you run electric vehicles (if so is this car/vans or HGV’s)

     

    Fleet

  • 22864 - 2019 - COPD Calls (22864)

    1. The amount of COPD exacerbations EEAST have been sent to for the last 3 years (2017-2018, 2016-2017, 2015-2016)

    2. The amount of these patients that were nebulised with salbutamol
    3. The amount of these patients that were nebulised with ipratropium 

    4. The amount of these patients that were transported to hospital

    Calls,Emergency Operations,Clinical

  • 22878 - 2019 - GPs and ECPs (22878)

    Please can you provide me with: 1) The number of General Practitioners employed by your trust within your clinical hub who act to prevent ambulance dispatching and increase hear and treat rates. Please break down into full-time/part-time/bank staff.

    2) Does your trust employee a General Practitioner on a vehicle to respond in person to 999 calls. If so, please provide further details of this such as non-conveyance rates for this and interventions they provide (i.e wound care, supply antibiotics, etc.)

    3) How many Emergency Care Practitioners (Specialist Paramedics in Urgent Care) your trust employ. Please break down into full-time/part-time/bank staff.

     

    Human Resources

  • 22881 - 2019 - Health and Wellbeing Programmes (22881)

    I am writing to make a request under the Freedom of Information act. Please find attached a request for information regarding your organisations use of Employee Health and Well-being Programmes

    Human Resources,Health & Safety
    FOI - 22881

  • 22918 - 2019 - Prince of Wales Road (22918)

    How many calls EEAST get to Prince of Wales Road in Norwich on what day and the month in the time of 18:00 – 06:00 the location to also include 100meters surrounding the road.
    Can you please compile the data in following format for the years of 2016, 2017, 2018, 2019?

    Calls,Emergency Operations
    FOI - 22918

  • 22920 - 2019 - Robotic Process Automation (22920)

    I am writing to make an information request regarding Robotic Process Automation solutions used at your organisation. Please complete the FOI questions below.

    Robotic Process Automation (RPA) is software which can automate manual, computer-based tasks by using virtual workers which mimic the way humans interact with applications on a computer. As a result, RPA can drive efficiencies in corporate services by increasing productivity, reducing staff workload and generating cost savings.

    RPA Budgets

    1a. Does your organisation have a dedicated budget for investing in RPA? Is yes, please provide your organisations RPA budget for 19/20

    1b. To date, how much has the organisation invested in RPA solutions?

    2a. Does your organisation use a third-party to provide an RPA software solution? If yes, please provide the name of the supplier (e.g. Thoughtonomy, Automation Anywhere, Uipath, Blue Prism etc.)

    Information Technology

  • 22977 - 2019 - SIRO/DPO/Caldicott Guardian (22977)

    1. Name of Trust SIRO (Senior Information Risk Owner) or similar post (Chief Information Governance Officer etc), or responsible person for SIRO duties.

    2. Contact email of person named in request No. 1.

    3. Name of Trust DPO (Data Protection Officer) or responsible person for DPO duties.

    4. Contact email of DPO.

    5. Nominated Caldicott Guardian.

    6. Contact email of Caldicott Guardian.

     

    Risk and Governance

  • 22987 - 2019 - Calls Software (22987)

    I am trying to better understand how the emergency services in the country cater to the needs of the people. I would like to collect the following information:

    1.       Who are the providers of NHS 111 and Out-of-Hours providers in England?

    1.1   What are their contract start and end dates?

    1.2   Software solutions in place at NHS 111 and OOH providers:

    i.      What computer software systems do each of the NHS 111 and Out-of-Hours providers use to respond to calls?

    ii.      What computer software systems do each of the NHS 111 and Out-of-Hours providers use to triage calls?iii.      What computer software systems do each of the NHS 111 and Out-of-Hours providers use to transfer care to the right channels?

    2.       Software solutions in place at NHS Ambulance trusts:

    1.1   What computer software systems do NHS Ambulance Trusts use to respond to calls?

     1.2   What computer software systems do each of NHS Ambulance Trusts providers use to triage calls?

    1.3   What computer software systems do each of the NHS Ambulance Trusts use to transfer care to the right channels?

    1.4   What software solutions do ambulances of each NHS Ambulance Trust use to record patient data / information when responding to an incident?

    Calls,Patient Transport Services and Non Emergency Services

  • 22987 - 2019 - Calls Software

  • 22996 - 2019 - EPR (22996)

    Which EPR system does the Trust use or is in the process of implementing?

    What are the contract dates?

    Which procurement route was used to purchase the EPR system?

    How much has the trust invested into this purchase (including implementation and change management costs)  

    If the Trust has designed its own EPR system, how much has the Trust invested or plan to invest in this project?  

    If the Trust has designed its own EPR system, is this available to other NHS trusts to use, and if so how much would be charged?

    How was the EPR system funded? i.e. Centrally, Trust resources?

    How many staff use the EPR solution?

    Is the EPR solution integrated into other trust platforms? If so, which ones?

    Who is the Trust EPR lead?

    If the Trust does not have an EPR system, is it planning to go out to market for one and what are the timings on this project?

    What HIMMS level are you currently at?

    Do you have plans to move up the EMRAD scale?

    What Order Communications and Results system does the Trust use and what are the supplier contract dates ?

    Does the Trust plan to replace its Order Communications and Results within the next 5 years?

    What EPMA system does the Trust use and what are the supplier contract dates?

    Does the Trust plan to replace its EPMA system within the next 5 years?

    Emergency Operations,Information Technology

  • 23003 - 2019 - Traffic Accidents - Gravel Path (23003)

    I would like to know if the ambulance service attended road traffic incidents on Gravel Path, Berkhamsted, Herts, HP4 on the following dates:

    31st March 2019

    29th June 2019

    Calls

  • 23004 - 2019 - Lakeside Shopping Centre (23004)

    • How many Ambulance calls were received for Lakeside Shopping Centre Essex between 01/01/18 - 31/12/18 
    • The determinants of these calls (e.g how many were breathing problems, cardiac arrest, chest pain, abdo pain, falls etc)
    • Average response time for a vehicle to arrive
    • How many of these calls resulted in a conveyance to hospital

    Calls,Emergency Operations
    FOI - 23004

  • 23032 - 2020 - Dyslexic Staff (23032)

    I wish to make a Freedom of Information application to ascertain the availability and nature of dyslexia support services, specifically for staff members who have a formal or suspected diagnosis, within your NHS organisation.  As a large employer I am sure you will be aware that dyslexia effects approximately 1 in 10 members of the general population.  Dyslexia is a recognised disability however many adults do not have a formal diagnosis or actively hide this.  However, individuals with dyslexia are often very high performing members of the team as a result of the coping mechanisms they have put in place over the years.

    My questions are as follows:

    Do you have a record of those staff who have disclosed that they are dyslexic?  If yes, can you please supply total numbers and numbers based on their grade.  

    Do you have a support group, for employees, within your organisation who have dyslexia?  

    If yes, please provide the Terms of Reference (formal or informal) for this group. 

    Do you have a senior member of staff who leads such an initiative?  If yes, what is this individual’s substantive job title?

    What mechanisms do you have in place to support staff with a degree of dyslexia?

    Is your organisation running any activities, in line with those suggested by the British Dyslexia Association, during Dyslexia Awareness week (7 to 13 October 2019)?  (see https://www.bdadyslexia.org.uk/support-us/awareness-events/dyslexia-awareness-week/daw-2019)

    If yes, please describe, what is planned / what your organisation undertook

     

    Human Resources
    23032 - DSN ToR
    23032 - Reasonable-adjustment-guide-for-staff-and-managers- February 2019
    23032 - Your Disability and Health Personalised Record At EEAST

  • 23039 - 2019 - Recruitment Trips abroad (23039)

    Please disclose:

    1. How many times each year from August 2015 to August 2019 did the trust send representatives abroad to recruit international staff for the trust?
       
    2. What was the cost of sending the staff in a) abroad each year for every year between August 2015 to August 2019?
       
    3. Please specify the names of the countries the trust recruited from and how many times they were visited by trust staff during the period specified above?
       
    4. Did the trust use any foreign recruitment agencies?
       
    5. If the answer to d) is yes what were their names?
     

    Human Resources

  • 23132 - 2019 - PAS Complaints (23132)

    Can you please let me know how many complaints you have received on paramedics that work for you through your sub-contractors. 

    Private Ambulance Services

  • 23144 - 2019 - IT Service Desk (23144)

    1) Is your current IT Service Management function and associated software application based in house or Outsourced to a 3rd Party?

    2) Please provide the full name and version of the ITSM software application in use?

    3) What is the lifetime value of the contract and over how many years?

    4) As part of the existing contract how many support operatives (agents) are licenced/subscribed to use the solution? (These are individuals who work on the desk in resolver groups, not customers using a Self-Service function).

    5) When is the contract due for renewal?

    6) How was the current solution procured – directly with the Vendor, through a Framework or via G Cloud?

    7) What are your published procurement thresholds for tendering purposes?

    8) What is the Authority’s strategy with regards to Cloud solutions as opposed to In House installations?

    9) Has the organisation ever procured through the G Cloud Framework?

     

    Information Technology

  • 23154 - 2019 - RRV Skoda (23154)

    Hello I would like to know what equipment your Rapid Response Skoda Octavia have in them and how the equipment is organised

    please include a photo of the rear of the vehicle

    Fleet
    FOI - 23154
    Skoda RRV pic 2
    FOI RRV Skoda pic 1 docx

  • 23247 - 2019 - Dispatch System (23247)

     I kindly ask you if you could please let me know what transport (non-emergency and emergency) dispatch system you use for transportation of patients from the hospital to their homes/homes to hospital.

    Additionally, I would also like to know what the system is charging the trust,

    How many taxis does the trust pay for

    How many people have access to this platform system.


     

    Information Technology,Equipment,Calls

  • 23271 - 2019 - Retention Rates (23271)

    Please provide me with the monthly staff retention rates for Jan - Sept 2018 and Jan - Sept 2019 in both numeric and percentage formats broken down by job roles. 
    Yes please the % stability and the turnover % rates. 

     

    Human Resources
    FOI - 23271

  • 23316 - 2019 - Informatics/HR Reporting (23316)

    All questions to be answered for the Informatics Team and the Workforce Planning Team

    1. What is the size of your informatics team and the Workforce Planning Team (FTE)? 

    2. What percentage of time is spent on workforce/employee reporting (as compared with clinical reporting etc.)
    2a. of the workforce/employee reporting, what is the estimated time split between standard and non-standard (custom) reporting. (examples of standard reports could include the weekly and monthly agency returns to NHS improvement and HR reporting inputs to the monthly board reports) 

    3. Does the trust use an analytics platform or a business intelligence (BI) reporting tool to support your reporting requirements? If so, can you please answer the below:
      a. Name of the platform/reporting tool used (i.e, Qlik, Tableau, Spotfire, Microsoft) 

     b. Annual cost for 18/19:

     c. Contract start and end date:

    Information Technology,Human Resources

  • 23348 - 2019 - Amazon Call Outs (23348)

    Please can you check the following addresses:

    1. Boundary Way, Hemel Hempstead HP2 7LF
    2. Unit 1, Kingston Park, Flaxley Road. Peterborough PE2 9EN
    3. Boscombe road, Dunstable LU5 4RW
    4. London distribution Centre, Windrush Road, Tulbury RM18 7AN 

    “For each incident, please state how many ambulances were needed and how many people were attended to in the incident" 

     “if treatment was needed and if so what was given”

    “and all other publicly available information relating to the circumstances of the callout.”

     

     

     

    Calls,Emergency Operations
    FOI - 23348

  • 23356 - 2019 - Stress Related Illness

  • 23358 - 2019 - ICT Services (23358)

    1.        Who provides your IT services ( please also state if these services are  in-sourced to an internal ICT team  or outsourced to an external supplier)

    2.        How many staff deliver the ICT services listed above?

    3.        If your services are outsourced to an external supplier, when does the contract expire?

    4.        Do you have any services hosted in the cloud?

    5.        How many applications are supported by the IT service provider?

    6.        Which operating system do your PC’s and laptops use  (ie Windows 10 etc)?

    Information Technology

  • 23369 - 2019 - Pre-Hospital Deaths (23369)

    Under Freedom Of Information, I am seeking to receive any statistics available which concern the number of pre-hospital deaths within the U.K or East of England as recorded this year, or any other year within the last five years please. Alternatively, it would be helpful to know any more concise figures relating to cardiac arrests or sudden deaths which were recognised as extinct pre-hospitally.

    Clinical,Emergency Operations,Calls

  • 23383 - 2019 - Vehicles Written off (23383)

    1) How many of your vehicles were destroyed (by destroyed I mean damaged beyond economic repair) in 2016/17, 2017/18 and 2018/19 following any kind of road traffic accident? What was the make and model of the most expensive vehicle that was written off?

    2) What was the total cost of this damage to your service because of the accidents referred to in Q.1? If you were insured and suffered no direct cost other than through your insurance premiums, please provide me with a figure for the total value of those vehicles when written off.


    3) In the 2016/17, 2017/18 and 2018/19 financial years, how many claims of compensation were paid to members of the public who were injured in a collision involving one of your vehicles and what was the total amount of the compensation? Please note that members of the public could be a passenger in your vehicle, a pedestrian or the driver/passenger in another vehicle. 

    Fleet

  • 23429 - 2019 - Ransomware attacks (23429)

    1. In the last 5 years, how many times has your trust/hospital suffered from a ransomware attack? Please provide specific dates (months/years) if possible.
    2. How much downtime did this cause (in hours)?
    3. Did you pay the ransom? If so, how much was the ransom?
    4. What was the total cost of the incident to your hospital/trust?

    Information Technology,Risk and Governance

  • 23431 - 2019 - Frinton Ambulance Station (23431)

    1) For the cost of running Frinton Ambulance Station, time period financial year April 2018-April 2019.

    2) What laws and/or statutory rules/regulations would presently preclude Frinton Ambulance Station from staffing and operating a 24hr Double Manned Ambulance

    3)

    a) Is Frinton Ambulance Station and land for sale?     

    b) Is there any present or future intention by the Trust to sell Frinton Ambulance Station and land?     

    c) Has the ambulance station and land been valued?

    d) What valuation is placed on the property and land?

     

    Estates

  • 23446 - 2020 - Benzodiazepines (23446)

    1. How many times was your ambulance trust called to deal with incidents of someone having ingested benzodiazepines in the last five financial years (2015-16, 2016-17, 2017-18, 2018-19, 2019-2020 so far)? Please break this down by year and say the age of the patient and also the instances were the drug xanax (Alprazolam) was taken.

    Clinical

  • 23496 - 2019 - Defib Questionnaire (23496)

    Please could you answer the following FOI request:

    1. How many public access defibrillators are currently on your database?

    2. How many are public access defibrillators are currently stored in a locked container?

    3. How many are public access defibrillators stored in a restricted area?
    4. What are your trusts policies on recognising a PAD (e.g. does it have to be stored in an unlocked container)?

      If you have data on theft or vandalism of the pads located in your trust please answer the questions below. Providing any additional information you may have (e.g. is there data on how those stolen/ vandalised were stored)
    1. How many pads have been stolen
      1. In the last year?
      2. In the last 5 years?
      3. For as long as your records go back?

         
    2. How many PADs have been vandalised –
      1. In the last year?
      2. In the last 5 years? 
      3. For as far as your records go back?
    1. How were stolen/ vandalised PADs were stored prior to the incidents e.g. locked or unlocked? (possibly a breakdown of number stolen/ vandalised in locked/ unlocked containers)

    Equipment

  • 23560 - 2019 - Falls in Mid Essex (23560)

    Is there any way I can get a 12 month breakdown of 999 calls to patients in mid Essex with falls. Preferably broken down into assist only and conveyed? 

    Emergency Operations
    FOI - 23560

  • 23601 - 2019 - PTS Journeys - Aborted and Cancelled (23601)

    Questions around patient transport

    • In the last 2 years, what is the total number of aborted journeys? What are the common reasons for this? e.g. patient is an inpatient.
    • How much does each cancelled journey cost?

    Question around patient appointment

    • In the last two years, what is the total number of cancelled appointments either by patient or clinic? What are the common reasons behind does cancellation?

    Patient Transport Services and Non Emergency Services
    FOI - 23601

  • 23602 - 2019 - Training - Stoma (23602)

    • Does the training you provide enable the paramedic to gain a foundation degree or a bachelor’s degree, or other? 
    • If your paramedics go to university, which universities do you provide for your paramedics?
    • Have you provided any mandatory stoma care content in the last 5 years? If the answer is yes please could you provide details of what was covered.
    • Does the abdominal examination in your student paramedic course cover this subject and how they may differ from another patient?
    • Do you provide any hospital placements or community placements for the students where they’re may be patients with a stoma bag?

     

     

     

     

     

     

    Training

  • 23682 - 2019 - Hoax Calls (23682)

    I would like to know the number of hoax 999 calls you have received in the past three years and how much it costs to attend the call outs.

    The electoral wards are as followed:
    Hemel Hempstead, Hertsmere, South West Hertfordshire, Watford, St Albans.

     

    Calls
    FOI - 23682

  • 23742 - 2019 - Calls to the Norfolk Broads (23742)

    Can you tell me how many call-outs there have been involving people on boats on the Norfolk Broads and the nature of those emergencies for the last three years?

    Calls
    FOI - 23742

  • 23746 - 2019 - Hoax Calls over 10 Years (23746)

    How many calls that you consider to be "hoaxes"  have you received per year for the last 10 years. Please include how many hoax calls you have had so far in 2019.


    How much have these 2019 hoax calls cost you so far- approximately.

    Please can you include information for how many hoax calls in 2019 have come from the following regions:  Norfolk, Suffolk, Essex, Cambridge, Bedfordshire, Northamptonshire, Hertfordshire.

     

    Calls
    FOI - 23746

  • 23766 - 2019 - Stabbing Call Outs (23766)

    Please could you supply me with postcode districts (just the first part of a postcode) for every incident your ambulance service has attended to that have been classed as a stabbing (knife or any other object used as a weapon) from January 1 2016 until 31 December 2018.

    -          If possible, please break it down by year. If not, you can club it all together without any date, month or year information.

    -          Please could you also remove all self-harm (including suicides), domestic violence and workplace accidents?

    -          Would really appreciate this data in CSV or XLS format, if it were possible.

    Calls,Emergency Operations
    FOI - 23766

  • 23767 - 2020 - Response Times

  • 23768 - 2020 - Endotracheal Tubes and Bougies (23768)

    1) Please could you tell me how many endotracheal tubes were placed in EEAST since January 2019? 

    2) Out of the above figure how many bougies were used? (If you are unable to obtain this information please could you tell me how many bougies were bought by EEAST since January 2019?)
     
    3) Could you tell me the current stance/policy on the future of ETI within EEAST and whether ETI is likely to be rescinded as a paramedic skill?
     
    4) What is the current policy on recommended storage of bougies used for intubation?
     
    5) Some ambulance stations have bougie containers, others do not. Is there any explanation as to why that is?

    Clinical,Equipment

  • 23769 - 2020 - Stress Management Training (23769)

    In the policy of the Managing Stress and Enhancing Psychological Wellbeing Policy, Appendix 5 states in Paragraph 1.2 " Before undertaking an individual stress risk assesment, it is important that you have completed the Trust's mandatory stress management for managers training programme".
    Is it possible to get the information how many managers have completed the training per locality?
    Could you also include dates of completions. 

     

     

     

    Training,Human Resources

  • 23788 - 2019 - Handover Delays (23788)

    1. Please could you provide a breakdown of the total number of hours lost to ambulance handover delays at each of the hospitals served by the Trust in each month since the start of 2019? Please could you provide this information for the three previous calendar years (2018; 2017; 2016)?
    2. Please could you break this information down by the number of times ambulance handovers were delayed by a) over 30 minutes and b) over 60 minutes c) over two hours
    3. What are top three longest Ambulance Handover delays that have occurred since the start of 2019? Please could you provide information on the length of delay, the date it occurred and which hospital it occurred at.

    Emergency Operations
    FOI - 23788

  • 23789 - 2019 - Incidental Overtime (23789)

    Please provide how many hours of 'incidental overtime' staff at EEAS have incurred since 1st August 2019.

    Finance and Procurement,Emergency Operations

  • 23796 - 2019 - Frontline Staff Numbers (23796)

    Please can you confirm the number of front-line staff employed by the East of England Ambulance Service under the following job titles:  

    Emergency Care Assistants

    Intermediate Ambulance Practitioners

    Associate Ambulance Practitioners

    Apprentice Emergency Care Support Workers

    Apprentice Emergency Medical Technicians

    Emergency Medical Technicians

    Senior Emergency Medical Technicians

    Student Ambulance Paramedic

    Newly Qualified Paramedic

    Emergency Care Practitioner

    Paramedic

    Emergency Operations,Human Resources

  • 23850 - 2019 - Temporary Agency Non Clinical Spend (23850)

    Please could you provide me with the following information:


    - Temporary non clinical agency spend for the last 12 months.
    Non-Clinical Agency Spend November 18 to October 19:

     - A list of agencies that you have used for non clinical temporary workers in the last 12 months.

     - Which framework you use.

     - Do you recruit via PSL/ Master Vendor or Vendor Neutral Managed Solution ?
     

     

    Human Resources

  • 23852 - 2019 - Sirens on New Ambulances (23852)

    Since the inception of this Trust in 2006 the siren amplifier/ECU of choice on all EEAST emergency vehicles has always been the Woodway/Whelen model in keeping with virtually every other Emergency Service throughout the UK for harmonised tones Wail/Yelp/hi-lo or Piercer.

    Please advise as to why the Trust has decided to change to a different manufacturer which now means these new vehicles have a different 'tone' to all other vehicles?
    Was this due to cost or was the specification left to the converter to procure as your fleet department lacks the detailed knowledge of certain ambulance equipment specifications in relation to warning lights and sirens?

    Fleet

  • 23853 - 2019 - Use of Penthrox (23853)

    I would like to know if the service currently uses Methoxyflurane (Penthrox) and if so, what date was this introduced? What clinical staff grades (eg paramedic, IHCD technician) are able to administer this medication?

    If it is not used, are there any plans to introduce this?

    Clinical

  • 23856 - 2019 - Lone Worker Devices (23856)

    1.       Does your organisation use a dedicated lone worker device? 

    2.       If your organisation does not use dedicated lone worker devices, what alternatives do you use?
    Radio and Mobile Phone

    3.       Is your organisation's lone worker device reliant upon a sim card for reporting? 
     
    4.       How many lone worker devices does your organisation have?

    5.       Does your lone worker device feature in-house tracking or is tracking conducted by the service provider.

    6.       Of your devices how many have been utilised in the last( this does not include solely being powered on);
     6 months as verified by your service provider xx devices
    12 months as verified by your service provider xx devices
    18 months as verified by your service provider xx devices
    24 months or more as verified by your service provider xx devices
     

    Health & Safety,Human Resources,Information Technology

  • 23858 - 2019 - Essex Responses (23858)

     

    1. Number of 999 calls received per day, in Essex between January 1 and December 31 2018
    2. Number of 999 calls received in total, in Essex between January 1 and December 31 2018
    3. Number of calls received in total, trust wide, between January 1 and December 31 2018
    4. Number of 999 calls received per CCG area (West Essex, South west Essex, South east Essex, North Essex) per day, between January 1 and December 31 2018
    5. Number of 999 calls received per CCG area, per each clinical code (i.e code 09 – cardiac arrest, code 17 – falls) in total, between January 1 and December 31 2018
    6. Number of 999 calls received per CCG area in Essex, per each clinical code, per day, between January 1 and December 31 2018

    Calls
    23858 - attachment

  • 23860 - 2019 - Datix Incidents (23860)

    I would like to request information on the number of incidents that have been recorded on the DATIX system in each of the last three financial years and broken down by category of incident. 

     

    Health & Safety,Risk and Governance
    FOI - 23860

  • 23893 - 2019 - Bank Policy (23893)

    Under the freedom of information act is it possible you could send me the trusts policy for bank staff

     

    Human Resources
    FOI - 23893 Bank Worker Arrangements

  • 23894 - 2019 - Response Times (23894)

    I am seeking information on response times for category 1, 2 and 3 calls from April to September 2019, broken down by CCG area.

    If possible, these should be in the same form as the NHS England data but do not need to be broken down by month (ie the data set should cover the whole six months) but should be broken down by named CCG and by category.

    I am seeking

    1. count of incidents
    2. mean response time
    3. 90th centile response time

     

     

     

    Calls,Emergency Operations
    FOI - 23894

  • 23909 - 2019 - Web Filtering Solution (23909)

    Which Web Filtering Solution do you currently have implemented at the trust?

    How many users does this support?

    Who was this purchased through?

    How much is the current contract value and how many years does this cover?
     
    When is the Web Filtering contract due to expire?
     
    Who is in charge of reviewing the web filtering contract/solution?
     

     

    Information Technology

  • 23910 - 2019 - Clinical Decision Support Systems (23910)

    1. Does the trust operate any clinical decision support systems (examples above)

    ◦ If so, which ones?

    2. What is the cost of licences (and any other support) the Trust paid on clinical decision support systems in the financial years 2017-18 & 2018-19

    3. Has the trust developed their own electronic clinical decision support system(s)?

    4. If so, what were the WTE and total funding costs incurred in development of their own clinical decision support system(s) for the financial years 2017-18 & 2018-19 respectively


    5. What was the Trusts’ total operating budget for financial years 2017-18 & 2018-19 respectively
     

     

    Finance and Procurement,Funding,Information Technology

  • 23945 - 2019 - Full/Part Time Roles & Genders (23945)

    Please provide the Full Time/Part Time breakdown of all of your job roles at the service by gender. 

    Human Resources

  • 23959 - 2019 - Data Protection Officer (DPO) (23959)

    1. The name of your Data Protection Officer
     
    2. Is your DPO an employee of your organisation
     
    3. If not an employee are they privately contracted or contracted via a comply
     
    4. If via a company the name of the company
     
    5. The pay band of the DPO if employed by the Trust

     

    Human Resources

  • 23985 - 2019 - Cost Improvement Programmes (CIPs) (23985)

    To clarify for the subject FOI, we are seeking the actual CIPs that were delivered between 2010-11 and 2018-19. And then the planned CIPs for 2019-20 and 2020-21.
     
    For the avoidance of doubt, we are requesting the Cost Improvement Programme figures under the same definition through which the trust submits data to NHS Improvement.

     

     

     

    Finance and Procurement

  • 23990 - 2019 - Stella Maris (23990)

    Babergh District Council are conducting an investigation in to the below premises with regard to Community Protection Issues. One part of the investigation is looking at the impact of these premises on the Emergency Services.

    Premises - Stella Maris, Hadleigh Road, Ipswich, Flats 1a, 1b, 2a, 2b, 2c,3a, 3b, 3c

    The above premises opened in December 2018 – Can you please check your files and let me know how many times the Ambulance Service has received calls to attend or assist at these premise. Please supply the date and CAD reference We do not require any personal data.

    Calls

  • 24023 - 2019 - Mental Health Callouts (24023)

    1) Ambulance Service NHS Trust received which were related to mental ill health in the following years?

    1. a) 2018-2019b) 2017-2018c) 2016-2017
    2. d) 2015-2016
    3. e) 2014-2015

    2) What was the average time taken to respond to all 999 calls related to mental ill health in each of the following years:

    1. a) 2018-2019b) 2017-2018c) 2016-2017
    2. d) 2015-2016
    3. e) 2014-2015

    3) What were the average on scene times for calls related to mental ill health for the following years:

    1. a) 2018-2019
    2. b) 2017-2018c) 2016-2017
    3. d) 2015-2016
    4. e) 2014-2015

    Calls
    24023 - attachment

  • 24064 - 2019 - Use of Own Devices (24064)

    1. Does East Of England Ambulance Service NHS Trust  allow staff to use their own devices to access work email?

     2. Does East Of England Ambulance Service NHS Trust  allow staff to use their own devices for any other work-related activities?

     3. If you answered yes to question 2 please provide a list of the types of systems that staff can access from personally owned devices?

     4. Does East Of England Ambulance Service NHS Trust  have a policy that covers BYOD or the use of personal devices at work?

    5. If you answered yes to question 4 please could you provide a copy of your policy that covers BYOD or personal device usage at work?​

     

    Information Technology

  • 24066 - 2019 - Freedom to Speak Up Guardians (24066)

    When were Freedom to Speak Up Guardians first established at East of England Ambulance Service.

    How many concerns, in total, have been raised with your trust’s Freedom to Speak Up Guardians (and Champions or equivalent) since they were first established?

    Please give a broad breakdown of the types of concerns raised, including patient safety concerns and concerns about bullying and harassment.

    Please advise how many Freedom To Speak Up Guardians (or Champions, or equivalent) have resigned, and when.

    Please disclose whether the National Freedom To Speak Up Guardian’s Office has been in contact with the trust about the possibility of undertaking a case review, and if so, when this contact took place.

    Risk and Governance

  • 24067 - 2019 - ICT Queries (24067)

    • Who is the Trust's current supplier for their Electronic Patient Record? 

    • What are the contract start and end dates for the Electronic Patient Record?

    • Who is the Trust's current supplier for their Patient Administration System?

    • What are the contract start and end dates for the Patient Administration System?

    • When is the trust due to start looking to re-procure their clinical systems?

    • Who supplies the Trust's integration system?

    • How often does the Trust evaluate their Clinical Systems? 

    • Please supply a copy of the Trust’s latest Digital Strategy

    • How regularly does the Trust review their Digital Strategy?

    • Who is the Trust's current Chief Clinical Information Officer?

    • Who is the Trust’s current CIO/ IT Director?

    • Which member of the board is responsible for IT?

    • Please provide an organisation chart for the trust’s IM&T department.

    • Please provide a link to the trust’s latest Board Assurance Framework

    • Which member of the Trust is the SRO for the STP engagements?

    • What proportion of the Trust’s IM&T Department is made up of interim staff and permanent staff?

    • How many beds does the trust have?

    Information Technology
    FOI - 24067 - IMT Structure March 2019
    FOI - 24067 IMT Strategy 2018 - 2020

  • 24097 - 2020 - Fuel Management System (24097)

    1)   Are you currently with a Fuel Management supplier for vehicles? If so, who?

    2)      If yes to the above, when are the contract expiry dates?

    3)      How many sites do you have with Fuel Management systems for vehicles?

    4)      The total you spent on Fuel Management (vehicles) from 31st October 2018 - 31st October 2019

    5)     The total you spent on (vehicle) fuel from 31st October 2018 - 31st October 2019

    Fleet,Finance and Procurement

  • 24142 - 2019 - Surgical Airways (24142)

    How many needle cricothyroidotomy’s have been performed? Was this by a Paramedic / Advanced Paramedic / Doctor?

    How many needle cricothyroidotomy’s were successfully performed?

    Does your trust allow the use of surgical airways ? If so, who is authorised to perform them?

    How many surgical airway procedures have been performed? Which device was used?

    How many surgical airway procedures were successful?

    Has your trust conducted follow-up training (training post initial paramedic qualification) / CPD sessions on needle cric or surgical airways? If so how many and when ?

     

     

    Clinical,Equipment

  • 24143 - 2020 - Suicides (24143)

     Can you tell me how many suicides of members of staff there have been in your ambulance service in the following calendar years:

    1. 2015
    2. 2016
    3. 2017
    4. 2018
    5. 2019 to date

    For the sake of clarity this includes suicides both at work and not at work.

    2)      For the answers to Q1a-e can you please tell me if there is any record of any of the individuals:

    1. Requesting therapy/counselling from the ambulance service
    2. Receiving therapy counselling from the ambulance service

     

    Human Resources

  • 24144 - 2020 - Income from 111, Primary Care & PTS (24144)

    • The trust’s total income from providing NHS 111 services in 2017-18 and 2018-19

               

    • The trust’s total income from providing out of hours primary care services in 2017-18 and 2018-19

                

    • The trust’s total income from providing patient transport services in 2016-17, 2017-18, 2018-19.

                

     

    Finance and Procurement,Patient Transport Services and Non Emergency Services

  • 24169 - 2020 - Amazon Callouts (24169)

    I would like to request details of the number of requests for ambulance to attend the following workplace under the Freedom of Information (FOI) Act broken down monthly.

    Amazon UK Services Ltd. Marston Gate Distribution Centre Badgers Rise Ridgmont MK43 0ZA

    If possible, can I have the number of callouts per month for the calendar year of 2019?
    If it does not push my request over the time limit is it possible to have a breakdown of the types of emergencies that were connected with these callouts?

     

    Calls

  • 24220 - 2020 - Mental Health Call outs (24220)

    I was hoping you could help by releasing some numbers regarding Mental Health calls in West Norfolk in 2017, 2018, and 2019, specifically how many calls in general West Norfolk received in each of those years, and subsequently how many of those calls were categorised as a mental health job in general?

    Calls

  • 24323 - 2020 - Major Incident Plan (24323)

    I write to you with a request for information under Section 1 of the Freedom of Information Act 2000.

    With that in mind, I would like to request the names of generic and/or threat/risk specific emergency plans held by the Service, and the table of contents for each.

     

     

    Emergency Operations

  • 24340 - 2020 - HART Team Leader Role (24340)

    Please could I request a copy of the current HART Team Leader Job Description and Person Specification, along with the Job evaluation scoring sheet for this role(in terms of what’s score did the role get in each factor of the job evaluation process to accurately band the role).

     

    Human Resources
    24340 - JD

  • 24402 -2020 - Communications and Telephony (24402)

    Please confirm the manufacturer of your telephony system(s) that are currently in place? 

     When was the installation date of your telephony equipment?

     Who maintains your telephony system(s)?

     Please confirm value of the initial project and value of annual support/maintenance services (in £)?

     When is your contract renewal date?

     Please confirm the manufacturer of your Contact centre system(s) that are currently in place?

    When was the installation date of your contact centre infrastructure?
    Who maintains your contact centre system(s)?

     Please confirm value of the initial project and value of annual support/maintenance services (in £)?

     How many contact centre employees/agents do you have?

     When is your contract renewal date?

     Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?


     How many employees do you have overall within your organisation?

    Information Technology

  • 24446 - 2020 - -BM Test Kits (24446)

    I was wondering if you could furnish me with the cost per unit of the new blood glucose measuring kits that we have recently purchased?

     

    Clinical,Equipment

  • 24447 - 2020 - GDPR Costs (24447)

    How much did your organisation spend implementing the DPA and GDPR regulations

    FOR THE AVOIDANCE OF DOUBT: 
    I am seeking information on how much it cost the force to comply with the legislation and directive
    How much was paid to:
    Solicitors, barrister, or any other legal advisor who were external to the force ( not employed by the organisation)
    Any other professional person or professional
    Any commercial business 
    Any recruitment agency or any other agency 
    Any person who provided services to the force on a commercial basis
    Any person employed on a freelance basis
    Any ongoing cost after the implementation  

    Finance and Procurement,Human Resources,Information Technology,Risk and Governance

  • 24496 - 2020 - Vehicle Ages (24496)

    I would like to know how many ambulance vehicles owned by the trust have been in use for seven years or more and how that relates to the total number of ambulances in the fleet.

    E.g Of the 100 ambulances we operate 15 have been in use for 7 years or more.

    I would also like to know how long the oldest vehicle in the fleet has been in operation.

    Fleet

  • 24498 - 2020 - Paramedic Medication (24498)

    What medication can a standard Paramedic administer in the UK? The reason I am asking is because I am considering studying Paramedic science in the UK and I and comparing UK standards to Irish standards. Any advice would be much appreciated.

     

    Clinical,Training

  • 24505 - 2020 - LAN (24505)

    Can I please make a request under the Freedom of Information Act and I would like to request the following information about the organisation’s Local Area Network (LAN) environment.

     

    Please can you send me the organisation’s Local Area Network (LAN) contract, which may include the following:

    ·         Support and Maintenance- e.g. switches, router, software etc

    ·         Managed- If this includes services than just LAN.

     

    1.      Contract Type: Managed or Maintenance

    2.      Existing Supplier: Who is the current supplier?

     

     

     

    Information Technology,Equipment

  • 24552 - 2020 - Private Ambulance Service Policies (PAS) (24552)

    Could you please confirm what the follow policies are for private resources whilst deployed on an EEAST contract;

    1) end of shift arrangements (e.g: c1/2 h1/2 backup in last hour & c1/h1 backup last half hour)

    2) intelligent xray

    3) where are private providers expected to take meal & refreshment breaks (are they permitted on eeast Stations, how is access granted)

     

    Patient Transport Services and Non Emergency Services

  • 24561 - 2020 - Amazon Callouts (24561)

    Please could you tell me the number of times paramedics were dispatched to the following addresses between the dates: 24 November - 24 December for each year: 2016, 2017, 2018, 2019. Please include details of the reported incidents if these are available.

    The number of times patients were taken to hospital from the following addresses between the dates: 24 November - 24 December for each year: 2016, 2017, 2018, 2019.

    Amazon, Badgers Rise, Ridgmont, Bedfordshire, MK43 0ZA

    Amazon, Boscombe Rd, Dunstable, Bedfordshire, LU5 4RW

    Amazon, Kingston Park, Flaxley Road, Peterborough, Cambridgeshire, PE2 9EN

    Amazon, London Distribution Park, Windrush Rd, Tilbury, Essex, RM18 7AN

    Amazon, Boundary Way, Hemel Hempstead, Hertfordshire, HP2 7LF

    If data on call-outs is not available in relation to specific addresses, I would be grateful if you could provide figures in relation to the above post codes.

    Calls

  • 24586 - 2020 - Maternity Callouts (24586)

    Could you tell me the following for the most recent year(s) available: 

    1) The number of maternity/obstetric related calls you receive per year and what percentage of your total calls this equates to 

    2) The number of babies you deliver each year 3) The number of cases of

    a) Post-partum haemorrhages you treat

    b) Breech babies you delivery

    c) Shoulder dystocias 

    d) Cord prolapses

    e) Neonatal resuscitation

    f) Women you attend in labour 

    Calls

  • 24590 - 2020 - Green Fleece (24590)

    I was wondering if you were able to provide me with the supplier/web Address of where the half zip fleeces are made for the trust before NHS logos and the Crest Logo is applied. 

     

    Finance and Procurement

  • 24593 - 2020 - Carbon Footprint (24593)

    1)      Does your Trust measure its total carbon footprint?  If so, what is it?  Please provide in tCO2e and specify the date of measurement.  

    2)      If your Trust has measured its total carbon footprint previously, what was it in:
    o   2015-16
    o   2016-17
    o   2017-18
    o   2018-19
    Please provide in tCO2e. 
     
    3)      How many full-time equivalent (FTE) staff are employed by your Trust?  
     
    4)      Does your Trust have any targets for reducing carbon emissions?  If so, please outline. 
    5)      What percentage of your Trust energy consumption comes from fossil fuels?  
     
    6)      Is your Trust taking any steps to reduce its energy consumption from fossil fuels?  If so, please outline these steps.  
     
    7)      What percentage of your Trust’s vehicle fleet uses:
    Zero Emission -

    Unleaded –
    Hybrid –
    Diesel – 
     

    Fleet,Estates

  • 24599 - 2020 - Naloxone (24599)

    I wanted to submit a freedom of information request over the administration of Naloxone by paramedics in the last 5 years. Please also break down:

    Gender,

    Age group (in 5 year brackets, i.e.16-21, 22-27)

    And where possible please indicate the type of opioid thought to have been used.

    Also please breakdown which area of your patch it has most been prevalently used.

     

    Clinical

  • 24601 - 2020 - Non-invasive Ventilation Machines (24601)

    1. Is there any region within EEAS currently where ambulance crews* have access to non-invasive ventilation machines in the form of CPAP or Bi-PAP?

    2. Is there any region within EEAS where there are plans to introduce non-invasive ventilation machines in the form of CPAP or Bi-PAP in the foreseeable future for use by ambulance crews*?

    * Where ambulance crews refers to vehicles which are either paramedic-led or technician-led and responding to 999 calls.

     

    Clinical,Equipment,Emergency Operations

  • 24606 - 2020 - Anti-Epileptic Medication (24606)

    Do you have a group of Paramedics (i.e Critical Care Paramedics) that are able to administer Phenytoin or Levetiracetam for the treatment of Epileptic seizures?

    How many times has this group of Paramedics administered Phenytoin or Levetiracetam in the last 12 months?

    Can you provide me with any relevant PGDs that relate to these conditions including Midazolam if used for seizure control and any second-line anti-epileptic medication?

     

     

     

    Clinical
    24606 - PGD Midazolam only

  • 24607 - 2020 - Facilities Management (24607)

    I would like to request information under the Freedom of Information Act in respect of the provision of Soft Facilities Management Services at your Trust. 

    The services I am interested in are cleaning, portering, patient catering, staff/visitor catering and security. 

    For each of the above services, please could you confirm the following: 

    Whether the service is outsourced or provided in-house? 

    If outsourced, which organisation provides the service? 

    The annual expenditure on the service? 

    Please could you also confirm the contact details including name, job title and email address for the relevant officer in the Trust (e.g. Director of Estates and Facilities) who has responsibility for each service? 

     

     

     

     

    Estates

  • 24608 - 2020 - ECA Only Attendances (24068)

    The number of 999 calls attended by emergency care assistants only in Suffolk and Essex, broken down by county, year and month and specifying the category of the call (i.e. red 1, 2 etc).

    Please provide the information via email, for the calendar years 2017, 2018 and 2019.

    Calls,Emergency Operations

  • 24609 - 2020 - Staff Sickness (24609)

    I would like to know the number of sick days taken by EEAST staff, broken down by year and month, and specifying the reason for the absence i.e. stress, illness.

    Please provide the information via email, for the calendar years 2017, 2018 and 2019.

    Human Resources

  • 24649 - 2020 - Facilities Management (24649)

    I would like the organisation to review my freedom of information request below, that’s focused around contract data for services around facilities management.

    Estates,Finance and Procurement

  • 24650 - 2020 - Lakeside Callouts (24650)

    1) How many ambulance calls were received for Lakeside Shopping Centre in Essex. Between 01/01/2019 - 31/12/2019 in a month by month breakdown.
    2) the determinants of these calls (e.g how many were DIB, Unconscious/fainting, cardiac arrest
    3) average response times for a vehicle to arrive
    4) how many of these calls resulted in conveyance to hospital.

    Calls,Emergency Operations

  • 24676 - 2020 - Private Ambulance Services

  • 24834 - 2020 - Thermometers (24834)

    Please could you supply me with the:

    - Number of thermometers purchased by the Trust in the last financial year

    - Number of thermometer probe covers purchased by the Trust in the last financial year

    - Name of supplier(s) the thermometers and covers were purchased from

     

     

    Clinical,Equipment

  • 24840 - 2020 - Luton Airport (24840)

    How many 999 calls for ambulance attendance have been made since 01/01/2018 to London Luton Airport?

    Calls

  • 24842 - 2020 - Surplus Medical Devices (24842)

    The details we require are:

     1. Who does the Trust sell surplus medical devices through? Example answers: Avensys UK Ltd; BMA; Hilditch

     2. If you have a contract for selling surplus medical devices who is it with and when is it due to end?

    Equipment,Clinical

  • 24851 - 2020 - Hoax Calls (24851)

    Could you please tell me the number of call outs which ended up being hoax calls in each of the last three calendar years (2017, 2018 and 2019).

    • What does the figure from the above question represent in terms of the total number of call outs in each of the last three calendar years (2017, 2018 and 2019).

    Calls

  • 24865 - 2020 - Delays/111/Staff (24865)

    1. On average how many hours on a daily basis are lost due to delays in patients handovers at hospitals for 2019, 2018 and 2017 could you also please include your most recent figure?
    2. How many patients on average are you stacking in the system due to delays in ambulances being available to reach them? Can the figures please be made available for 2019, 2018 and 2017 and also please include your most recent figure?
    3. What percentage of your trusts ambulance calls are generated from the 111 service? Can the figure please be provided for 2019, 2018 and 2017 as well as including your most recent figure?
    4. What percentage of paramedics in your trust are currently employed on reduced hours? What was the figure for 2017?
    5. On average how many years’ experience do your paramedics have and what was the figure for 2017?

    Calls,Clinical,Emergency Operations,Response times

  • 24870 -2020 - Clinical Engineers (24870)

    1. Which training providers do you use for Clinical Engineer training?
      Example answers: Avensys UK Training Ltd, Eastwood Park Training, OEM training
       
    1. Do you employ Apprentices in any Medical Engineering roles?

     

     

    1. How many Clinical Engineers are employed in your EBME/Clinical Engineering department?

     

    Human Resources,Training

  • 24952 - 2020 - Hoax Calls (24952)

    1) The total number of hoax or fraudulent calls responded to by your region’s ambulance service across the years 2014 - 2019 (again if necessary under Section 12 timeframe could be reduced to 2017 - 2019). If this information is stored on a month by month basis this would be appreciated. Moreover I would appreciate the totals being separated by type of hoax call - ie Hoax/malicious calls, false calls, genuine errors and silent calls.

    2) Moreover I would appreciate an estimate as to how many occasions crews are sent out to respond to hoax calls and the hours spent by your service responding to these hoax calls, broken down by year and month as above.

    Calls,Emergency Operations

  • 24995 - 2020 - Direct Oral Anticoagulant (DOAC) (24995)

    -          Does a specific venous thromboembolism protocol exist for your Trust

    If so:

    -          What date was this protocol put into place

    -          When is it due for review

     

    -          Is there a preferred Direct Oral Anticoagulant (DOAC) or are all utilised within the trust for VTE

      

    -          How many patients have been treated for VTE with a DOAC in the last 12 months

     

    -          What volume of each DOAC was used to Treat VTE in this same time period

    Clinical

  • 24996 - 2020 - Non-Injury Falls (24996)

    Please can you give me figures for the number of non injury falls attended by frontline ambulances in the North Cambs and West Norfolk areas for the last 3 months?

    Calls,Emergency Operations

  • 25034 - 2020 - Bank/Agency/Overseas Staff (25034)

    Please could you supply the following information under the Freedom of Information Act for the period of January 2019 to December 2019, inclusive:

    What is your total temporary bank/agency paramedic spend in 2019?

    How many international paramedics have you employed from overseas recruitment in 2019?  

    Human Resources

  • 25037 - 2020 - Recruitment (25037)

    Please could I request the following information for financial year 2018/2019 and 2019/2020 current figures:

    1 – Spend in £ by staff groups below of permanent spend on permanent recruitment placed via an agency

    Staff groups:

    · Medical staffing 

    · Nursing 

    · Allied Health Professionals 

    2 – Who are the responsible hiring managers for permanent recruitment of the above staffing groups? 

     

     

    3 – Which agencies does the trust currently use and what fee’s / percentage of salary do they charge per placement?

    Human Resources

  • 25044 - 2020 - Stationery (25044)

    I am interested in gaining the following information regarding the Trust Procurement of Pre-Printed Stationary.

     

    What is the annual spend value East of England Ambulance Service NHS Trust have on pre-printed stationery?

    Does the Trust have in place a current, officially awarded contract for print?

    Was this awarded following an official tender process conducted under European Law, through Ojeu?

    When was the contract awarded, and for what period of time?

    Was there an extension provision to the contract?

    What is the Ojeu contract reference of the print contract?

     

    Finance and Procurement

  • 25072 - 2020 - Frequent Callers (25072)

    1. I  would like to know how the trust determines and categorises eg their definition of a frequent caller?
    2. how information is gathered?

    Calls

  • 25074 - 2020 - Private Ambulance Services (PAS) (25074)

    I am writing today as I am interested in finding out which private ambulance companies the Trust contracts out to for frontline 999 response.

    Private Ambulance Services

  • 25091 - 2020 - APUCs/SPUCs (25091)

    How many Advanced Paramedics in Urgent Care (APUC) does the trust employ?

    Of these Advanced Paramedics in Urgent care, how many of these hold a level 7 educational qualification?

    Of those that hold a level 7 qualification, what is the breakdown of these qualifications (PgCert, PGDip, MsC)

    Of the Advanced Paramedics in Urgent Care how many were previously Specialist Paramedics in Urgent Care (SPUC) ?

    Of these APUC that were previously SPUC, how long were they employed as SPUC before advancing to APUC?

    How many SPUC does the trust employ?

    How long has the role of SPUC been in commission in the trust?

     

    Human Resources,Training

  • 25092 - 2020 - Fleet / Accidents (25092)

    How many road vehicles (both ambulances and paramedic fast response cars) did the East Of England Ambulance Service NHS Trust operate, as of 31 December 2019? If possible, please give separate figures for the basic types of vehicle. If not, please give an overall figure.

    How many road accidents (crashes, scrapes and other damage) did all these vehicles incur during 2019? 

    What was the value of the damage from all these accidents (in repairs, insurance claims and value of written-off vehicles)?

     

    Fleet

  • 25094 - 2020 - Radio Failure (25094)

    I would like to request some information under the FOI Act 2000,regarding the emergency handheld radios. im aware that there has been 50 datix submitted from 2017-2018 and the same amount from 2018-2019 trust wide regarding issues with the emergency radios over that period.

    My request is  how many of the reported datixs were regarding the 6 listed  points below...over the last 3 years...

    1, How many, during the dates given has there been any datixs submitted due to the battery that inserts into the back of the radio has had clips being missing or broken.

    2. Failure of handheld radios reported.

    3. series incidents in regards to faulty radios.

    Equipment

  • 25096 - 2020 - Staff and Agency Information (25096)

    1.       Staff Numbers – Average headcount of permanent staff (Staff members on a permanent contract) and non-permanent staff (Staff members on temporary contracts, fixed term contracts and any consultants) over the entire 2018/19 financial year or just the total headcount as at Sunday, March 31st, 2019.

    Can you please split this into the major staffing groups used by the trust? (E.g. Medical, Nursing, Admin, AHP etc.)

     

    2.       Staff Cost – Total staff cost during the 2018/19 financial year split into permanent and non-permanent staff.

     

    Human Resources

  • 25136 - 2020 - Injuries / Security Incidents (25136)

    Do you have the overall figures for reported  injuries to staff whilst at work over a 10 year period (or less).

    Do you have the overall figures for security incidents over the last 10 years (or less). If you have the numbers for assaults on staff separately then these would be of use as well

    Emergency Operations,Health & Safety,Human Resources

  • 25176 - 2020 - Overdoses

  • 25211 - 2020 - Fleet (25211)

    Please could you provide a full fleet list containing the following things:

    Make of vehicle (e.g. Fiat etc)

    Model of vehicle (e.g. Ducato etc)

    Role of vehicle (e.g. DSA etc)

    Vehicle call sign (e.g. NA999 etc)

    Vehicle Location (This doesnt have to be an exact location, just for example the town such as Norwich, Diss, Stevenage, etc)

    Fleet
    25211 - Fleet List final

  • 25213 - 2020 - Defibrillators (25213)

    I am doing some research into the use of monitors/defibs within each of the 10 ambulance trusts in the UK.

     

    I wonder if you would be willing to respond to this email to let me know which one your trust uses please?

    Equipment,Emergency Operations

  • 25214 - 2020 - CPR Machines

  • 25252 - 2020 - Mobile Phones (25252)

    If there is more than one provider please split all the information including the annual average spend, number of connection, duration, contract dates and internal contact details.

     1. Network Provider(s) - Please provide me with the network provider name e.g. EE, Telefonica, Vodafone, Three

     2. Annual Average Spend for each Network Provider - Can you please provide me with the average annual spend over the last 3 years. If this is a new contract can you please provide the estimated annual spend.

     3. Number of Connections- Number of connections for each network provider. (number of voice only devices, voice and data devices, data only devices) please provide me with the breakdown and not the overall total.

     4. Duration of the contract- please state if the contract also includes contract extensions for each provider.

     

    Information Technology

  • 25256 - 2020 - Treatment of Eclampsia/Pre-Eclampsia (25256)

    I was wanting to know if East of England ambulance service use magnesium sulfate in the treatment of pre-eclampsia/eclampsia?

     

     

    Clinical

  • 25324 - 2020 - Training Costs (25324)

    I'm interested in understanding how much money the trust has spent on further education/training for staff in the last 3 years. 

     

    Could you break this information down in to the following sections for me please:

     

    • Type, nature, and level of course  (e.g. external / internal / leadership / education)
    • Staff grade / level funds allocated to (e.g. Paramedic / Technician / LOM)
    • Total cost of course / training
    • Percentage supported by the trust 

    For example:

     

    Course Type

    Level

    Staff Grade

    Total Course cost

    Trust Contribution

    Trust Percentage

    Critical Care

    Level 7 / Masters

    Paramedic

    £15,000

    £7,500

    50%

    Paramedic Practice

    Level 6 / BSc

    Paramedic

    £10,000

    £2,500

    25%

    PHTLS Course

    N/A

    Technician

    £800

    £800

    100%

    Operational Commander

    N/A

     

    Finance and Procurement,Training

  • 25365 - 2020 - Ambulance Mileage (25365)

    How many miles does the average ambulance do every year?

     

    Fleet

  • 25375 - 2020 - AXE Throwing & Archery Callouts (25375)

    Please could you tell me, for the following address since 2018:

    - AXE Throwing & Archery from RW Paintball - Newgate St Village, Hertford SG138NH

    - The number of ambulances called out to the address per year (including 2020) 

    - Details of each callout

    - Details of injury in each callout

    Please provide a copy of incident report (or nearest document held detailing the callout) for each call out .

     

     

    Calls

  • 25381 - 2020 - Cardiac Arrests (25381)

    I would like to know what figures EEAST holds in relation to out-of-hospital cardiac arrests, specifically an annual figure of Cardiac arrests attended to as either ‘Code 9’ or where a patient arrested on scene and the figures for ROSC, survival to hospital and survival to discharge.  Could you please supply these figures ‘per year’ as far back as you have them please?

    If it helps, I am trying to find data on survivability trends for OOHCA from as far back in time as possible.

    Calls,Emergency Operations

  • 25384 - 2020 - Calls (25384)

    I write under the terms of the Freedom of Information Act 2000 in relation to 999 and 111 calls received by East of England Ambulance Service NHS Trust.

     

    Please could you provide the following information: 

    • The number of calls received per year, for each of the last five years. 
    • The number of calls discontinued before they were answered per year, for each of the last five years. 
    • The number of calls where a call back was received per year, for each of the last five years. 
    • The shortest, longest and average time before a call back was received per year, for each of the last five years. 

    Calls

  • 25428 - 2020 - Lactate Testing (25428)

    1, Do you test patient lactate prehospitally? If yes what clinical grades are permitted to do so?

    2, Is lactate testing available on all frontline emergency ambulances? If no why not?

    3, What guidelines do you give to ambulance staff regarding recognition and management of sepsis (e.g. UK Sepsis Trust Guidelines)?

    4, If you do not test lactate prehospitally:

    • Why not?
    • Has lactate testing ever been available in your service? Why was lactate testing stopped?

    As a service is there any intention to introduce lactate testing? For what clinical grades?

     

    Clinical

  • 25446 - 2020 - Translation Costs (25446)

    Could I please request the total amount East of England Ambulance Service NHS Trust spent on translation services in the following financial years: 

    - 2016-17

    - 2017-18

    - 2018-19

    In each year, please separately state the amount spent on interpreters/oral communication and the amount spent on written, translated material. If possible, please state separately the amount spent on translation services for the hearing impaired (i.e. BSL and braille)

    Finance and Procurement

  • 25449 - 2020 - Harwich (25449)

    Will you please confirm the number of ambulance requests to locations within the boundaries of the Harwich Division of Essex County Council that were rated at ‘level 2’ in November 2019,

    December 2019 and January 2020 and further advise how many mainly arrived within the required 18 minutes?

    My request for information is for the following wards:-

    Harwich East

    Harwich East Central

    Harwich West

    Harwich West Central

    and

    Ramsey and Parkeston

    Calls,Emergency Operations

  • 25503 - 2020 - Post (25503)

    1. Which post supplier do you use to pick up your physical post?

    Royal Mail (yes/no)

    Whistl (yes/no)

    UKMail (yes/no)

    Other (please specify)

     

    1. Do you use franking machines or PPI envelopes in your post rooms?  If yes:

    Who is the manufacturer of your franking machines?

     

    1. Do you use a hybrid mail solution for some or all of your outbound post requirements?  If yes: Yes

    What procurement framework was used?

    When was the contract awarded?

    Who is the supplier?

    How long is the contract for?

    What percentage of your total outbound post is currently submitted via your hybrid mail supplier?

     

    1. Who is responsible for digital transformation in your organisation?

    Chief Information Officer

    Equipment,Finance and Procurement

  • 25504 - 2020 - Traumatic Cardiac Arrests (25504)

    Question 1: How many double staffed ambulances (DSA) from east of England ambulance service went to a traumatic cardiac arrest in 2017 and 2018?

    How many double staffed ambulances (DSA) from east of England ambulance service went to a traumatic cardiac arrest in 2017 and 2018?

    Question 2: How many paramedics specifically went to a traumatic cardiac arrest in 2017 and 2018? (Including on a DSA, RRV and HEMS)

    How many paramedics specifically went to a traumatic cardiac arrest in 2017 and 2018? (Including on a DSA, RRV and HEMS)

    Calls,Emergency Operations

  • 25506 - 2020 - Hertfordshire Overdoses (25506)

    Please can I request some data on ambulance attendances in Hertfordshire for drug overdose / incidents? If possible we would be interested in figures from the last 2/3 calendar years.

    Calls,Emergency Operations

  • 25507 - 2020 - CPAP (25507)

    Please provide the details of who is currently capable of providing pre-hospital CPAP to patients within your service, i.e Paramedics, Critical Care Paramedics, Paramedic Practitioners or HEMS, etc

    Are CPAP devices currently available on frontline DCA’s?

    Which CPAP device does your service currently use?

    Between 01/01/2019 & 31/12/2019 how many patients received pre-hospital CPAP in your service.

    Clinical,Equipment

  • 25509 - 2020 - IT (25509)

    Are the Data Centre's operated by or for the organisation fit for purposeFor example, is there a Business Continuity Plan, is there Disaster Recovery in place or is it a single site? 

     

    Is there any capital investment in data centres planned in the next 36 monthsFor exampleMechanical & Electrical or refresh of equipment within the DC such as network, storage area network? 

     

    Is data privacy and or information security compliance a priority for the organisation’s board? 

     

    On your Organisation’s risk registerare there any Information Technology related risks? 

     

    If time/ cost allowsplease list the top three related risks. 

     

    Are the cyber security vulnerabilities within the organisation’s existing Information Technology estate increasing?

     

    Has the organisation had a security breach in the past 12 months? 

     

    Did the organisation meet its Information Technology savings target in the last Financial Year? 

     

     

    Equipment,Information Technology

  • 25510 - 2020 - Knife Incidents (25510)

    How many ambulances call-outs between the years 2018-2019 (financial), were made in relation to a knife crime-related incident?

    The second question I would also like is: 

    How many ambulance call-outs between the years 2018-2019 (financial) picked up a young person (age 14-25) in a relationship to a knife crime incident? 

    Calls,Emergency Operations

  • 25511 - 2020 - Lease Cars (25511)

    A current up to date list of vehicles leased by the trust for use by managers.

    I would like to know the following, Make, Model, Purchase/Lease Start Date, Lease Term, cost, if the vehicle is fitted with emergency warning equipment (Blue lights and siren) and whether they are covert or overt. Which area of the trust the member of staff works in, i.e control, PCS, EMS, HR, Training etc. Their role, their job banding and vehicle allowance. Whether the vehicle is used just for trust business or for personal use aswell. For vehicles which are fitted with emergency warning devices, I would like to know the clinical skill of the member of staff the vehicle is leased for, i.e. First Responder/UCS grade, Technician/AAP, Nurse, Paramedic, APP, Doctor. Could you also also break down into North, Central and West and South/East.

    I would also be grateful if you could advise if the vehicles which are response capable if they are fitted with mobile data terminals, fixed or portable (i.e. tablet or smartphone) and if they are fitted with an airwave radio, again fixed or hand portable. For non fixed communication devices, MDT/Radios can you confirm if the member of staff related to the vehicle has had them as personal issue.

    Fleet

  • 25513 - 2020 - Pre-Hospital Paralytics (25513)

    I wonder if you could help me with:

    Trust-specific guidelines for airway management in cardiac arrest for registered clinicians (paramedics and specialist/advanced paramedics) including medicine management (PGD's and guidelines).

    Trust-specific post-ROSC airway management guidelines for registered clinicians (paramedics and specialist/advanced paramedics) including medicine management (PGD's and guidelines).

    Clinical,Calls,Emergency Operations

  • 25640 - 2020 - Trac (25640)

    Trac Systems e-recruitment software system (used by the Trust)

    I’d like to understand the following detail:

    The contract term and expiry date (when this will be re tendered for)

    The contract value

     

    Human Resources

  • 25641 - 2020 - Delays (25641)

    Could you please tell me if there have there be particular delays in ambulances being able to discharge patients to hospital? What has been the longest delay (and for which hospital) and what is the average length of time an ambulance is having to wait at A&E facilities?  I am trying to ascertain how long an ambulance has had to wait at A&E before discharging a patient.  Ideally for the last 12 months, please.

    Calls,Emergency Operations

  • 25644 - 2020 - Sepsis Guidelines (25644)

    I am trying to find current ambulance trust guidelines and their protocol on sepsis identification.

     

    Clinical,Emergency Operations,Calls

  • 25646 - 2020 - Hoax Calls (25646)

    1. The number of emergencies calls your ambulance service received in the years:

     

    a)2014/2015

    1. a) 2015/2016
    2. b) 2016/2017
    3. c) 2017/2018

    d)2018/2019

     

    1. How many of these were hoax calls in the past five years, broken down by years?
    2. How many hours have been spent attending hoax calls in the past five years, broken down by years?

    Calls

  • 25647 - 2020 - Security Seals (25647)

    What purposes does the Trust currently use security seals for?

    What does the Trust use to seal and audit clinical waste?

    What product is used for the above service, and what is your annual usage of this product?

    How/where does the Trust procure this product?

    The contact details of the person responsible for procurement of this product.

     

    Clinical,Health & Safety,Estates

  • 25648 - 2020 - ePCR / Mobile Devices (25648)

    Please can you provide me with the contact details of your Electronic Patient Report Manager. 

    Please can you also confirm which mobile devices are used on your ambulances and the software the Trust uses for ePR.

    Also do you have a Photograph Policy that can be shared?

     

    Equipment,Information Technology

  • 25649 - 2020 - Amazon Callouts

  • 25651 - 2020 - Seizures (25651)

    Between Jan 2019 - Dec 2019 I’d be interested in the breakdown of seizure calls, but in particular if we can differentiate that they were not epileptic in nature. But also if possible, how many of these were frequent callers ?

    Calls

  • 25654 - 2020 - Never Events (25654)

    I would like to request the following information relating to ‘never events’ at your trust:

    ‘Never events’ are patient safety incidents that are considered preventable when national guidance or safety recommendations that provide strong systemic protective barriers are implemented by healthcare providers [https://improvement.nhs.uk/documents/3213/Learning_from_surgical_Never_Events_FINAL.pdf]

    Examples of ‘never events’ include foreign objects not being removed following surgery and patients being treated with the incorrect procedure.

    Please could you tell me:How many ‘never events’ have occurred at your trust over the past ten years? (please break this down by year and speciality department, and if possible also include information collected for 2020)

    Details for each of these ‘never events’. What happened? Were there any contributing factors?

    How the issue was resolved for each? (i.e was there any compensation involved and if so what was the total amount paid in compensation for these ‘never events’ by year and over the past 10 years?)

    Has NHS England (or another body) issued guidance or any other form of support to prevent the occurrence of ‘never events’ in the future?

     

     

    Calls,Emergency Operations

  • 25662 - 2020 - PCR Field (25662)

    1. Does your patient record have a specified field for patient sexual orientation?

    2. If yes, is the field free-text answer or a list of options?

    3. What percentage of patient records have this field completed? Please detail this for date range of 01/01/2018 – 31/12/2019.

     

    Calls,Emergency Operations

  • 25666 - 2020 - Medical Repatriations (25666)

    - Does the Trust currently have an agreement with any Medical Repatriation companies for repatriating patient to and from the UK? - If so, is there a contract in place and what is the expiry date or opportunity to tender date? - If not, what would be the relevant department to speak to and could you provide the contact details?

     

     

    Calls,Emergency Operations,Patient Transport Services and Non Emergency Services

  • 25753 - 2020 - RTAs (25753)

    Number of calls and number of responses to road traffic accidents

    Please break down the figures by year, for the past 3 years (2017, then 2018, then 2019).

     

    Calls,Emergency Operations

  • 25819 - 2020 - IO Access (25819)

    What intra-osseous (IO) access devices are used throughout the ambulance service? E.g. Bone injection gun, EZ-IO etc.

    How many times was IO access used on patients in 2017,2018, 2019?

    If this information is not recorded, I would like to know how many IO access devices were purchased in 2017-2019 instead.

     

    Clinical,Equipment

  • 25859 - 2020 - Acute Behaviourable Disturbance (ABD) (25859)

    How many cases of acute behavioural disturbance (ABD) have you attended, during the financial year 2018/19?

    How many of these cases required prehospital sedation/rapid tranquillisation?

    Do you employ Paramedics who are able to administer prehospital sedation/rapid tranquilisation for ABD?

    If so, what medications are they able to administer for the sedation/rapid tranquillisation for ABD?

    If not, are you able to access the services of other organisation, such as helicopter emergency medical services (HEMS) or British Association for Immediate Care (BASICS), who are able to provide prehospital sedation/rapid tranquilisation for ABD?

     

    Calls,Emergency Operations

  • 26035 - 2020 - Mental Health Callouts (26035)

    I would be interested in data surrounding the percentage of your total 999 call volume that is due to mental health over the past 5 year as an individual breakdown, and the percentage of which were conveyed to emergency departments, in order to see if there is an overall trend. 

    Calls,Emergency Operations

  • 26372 - 2020 - Fleet Age (26372)

    Please would you tell me the age of the oldest [i.e. since purchased] ambulance used by your service. Please provide the date of purchase.

     

    The average age [i.e. since purchased] of the ambulance fleet used by your service in each of the last three calendar years (2017, 2018 and 2019). Please provide this in years and months e.g. 5 years and 3 months.

     

    Fleet

  • 26528 - 2020 - BASICS (26528)

    I am writing to request information in relation to BASICS, which includes:-

     

    1.  Are vehicles equipped by your service or do you have to provide your own vehicle?

     

    1.  Do you provide green lights for the responders?

     

    1. How many times on average does a responder get called per year?

     

    1. What equipment they are given?

     

     

    Calls,Emergency Operations

  • 26696 - 2020 - IT Contracts (26696)

    Does the trust outsource and use 3rd party suppliers under any of the following 3 categories?

    -IT Hardware/Software. 

    -IT Support. 

    -IT Services and communication. 

     If so who are the suppliers/resellers used and what has the spend been with them in the last 6 months? 

     Who are the contacts/procurement in the trust to speak with in order to get added as an IT supplier to the trust? 

     Who are the IT managers in the trust in place and there contact details?

     

    Information Technology

  • 26702 - 2020 - Data Storage (26702)

    Who is responsible for Data Centre technology?

    What data storage vendor(s) do you currently use?

    What technology resellers do you work with?

    When was the installation date of above storage vendor(s)? (Month/year)

    When is your planned (or estimated) storage refresh date? (Month/year)

     

    Information Technology

  • 26733 - 2020 - Overtime (26733)

    • Please could you tell me the number of WKDL (working days lost) for
    • a) paramedics,
    • b) other staff in each of the last three financial years (2017/2018, 2018/2019, 2019/2020).

     

    • Please can you also detail the three main reasons detailed for staff absence in each of these years.

    Finance and Procurement,Human Resources

  • 26737 - 2020 - Overtime Spend (26737)

    Please could you tell me the total spent in overtime in each of the last three financial years (2017/2018, 2018/2019, 2019/2020).

    Finance and Procurement,Human Resources

  • 27043 - 2020 - BAME Staff Risk Assessments (27043)

    Simon Stevens and Amanda Pritchard wrote to all NHS trusts and CCG Chief Executives on the 29th of April to advise that employers, on a precautionary basis, should conduct risk assessments for staff at greater risk during the COVID-19 pandemic and to act accordingly.

    Has your organisation completed risk assessments on all Black Asian and Minority Ethnic (BAME) staff?

    AND

    What precautions, if any, have you put in place to protect BAME staff once they've been risk assessed?

    Human Resources,Health & Safety

  • 27139 - 2020 - 999 Call Software (27139)

    What are you currently using for CAD, Records and 9-1-1 software?

    When did you last update or purchase these systems?

    How often do you have to refresh your hardware?

    Are you going to be looking for an integrated solution in the next couple of years?

     

    Equipment,Finance and Procurement,Information Technology

  • 62828 - 2020 - Cardiac Arrests, March - April 2020 (62828)

    Please can you provide me with information for each day inclusive of the period between 1st March to Sunday 30th April?

    a) The number of patients with suspected or known cardiac arrests?

    b) The number numbers of people who had a cardiac arrest while awaiting an ambulance?

    c) The number of people who died after the cardiac arrest while awaiting an ambulance?

    Calls,Emergency Operations

  • A24863 - 2020 - SD/Asperger's (24863)

    1. Does your Ambulance Service provide training to Frontline Ambulance Staff on how to communicate with patients with ASD/Aspergers Syndrome?

     

    1. If your Ambulance Service provides training to Frontline Ambulance Staff on how to communicate with patients with ASD/Aspergers Syndrome, could you:

    2a.   Outline what the training covers.

    2b.   Type of training (eg. Classroom, Online, etc..)

    2c.   The number of hours of training provided.

     

    1.    How many frontline ambulance staff in service at this date  20th January 2020 have received training?

     

    1. 4. Does your Ambulance Service use the NHS recognised "Hospital Passport" Document that helps patients with autism communicate with Ambulance/Healthcare Staff?

    Calls,Emergency Operations,Training