Date: 12 December 2017
A crew were called out to attend the complainant’s mother who was suffering with shortness of breath along with dizziness and chest discomfort which became worse on mobilisation. The complainant was concerned that although the crew told him on the phone that they were pre-alerting his mother to the hospital, they still made her walk to the ambulance without the use of a carry chair.
As part of the investigation the investigating manager made contact with the complainant to discuss the concerns raised, took statements from the crew members, and reviewed all the patient documentation to establish the patients presenting symptoms.
The investigating manager identified that although the crew established the ECG changes with the patient and administered the correct drugs, their management of the case then became unsatisfactory as they allowed physical exertion to take place by asking the patient to walk to the ambulance.
- Lesson learnt / action taken:
Although, it was the patients wish to walk to the ambulance, the crew should have taken her best interest into account and insisted that she used as little physical exertion as possible.
The crew’s actions were dealt through the Clinical Variation Panel process to address the identification and the treatment provided for conditions experienced by the patient and to review the acceptable management of such patient symptoms.
- Date:01 November 2017