Date: 01 November 2016
The patient was not happy with the attitude and assessment completed by the attending Paramedic. He was in extreme pain with abdominal cramp. The patient complaints that on arrival the Paramedic was very insulting and implied that the patient was wasting her time and simply stated that the patient had trapped wind and told to take co-codamol and a laxative. The patient later saw his GP and was diagnosed with severe gastritis with referred pain and cramps.
The investigating manager reviewed the Patient Care Record and met with the crew and discussed the incident at length. The Paramedic recalls the visit and stated that it was never her intention to convey any negativity or be judgemental. She apologised that she made the patient feel this way. On evaluation of the Patient Care Record it was confirmed that the assessment and advice given was correct. The investigating manager would have preferred the Paramedic to have spoken to the GP or the Out of Hours team herself and spoken to them about the patient’s situation rather than tell the patient to contact his GP himself.
- Lesson learnt / action taken:
The crew member performed an appropriate assessment of the patient and gave the patient the correct advice. The attending crew were asked to reflect on this incident although if faced with a similar situation they will give the same advice, they should rely this in a more compassionate and understanding way. The staff member was dealt with via Trust policies and procedures.
- Date:01 November 2016