July 2018

Date: 17 September 2018

  • Details:

    The complainant was not happy with the attitude of the paramedic who attended her husband, who was suffering with chest pain. He had questioned why he had been called and told the patient that he should have contacted the GP before calling an ambulance.

  • Findings:

    As part of the investigation, the Investigating Manager received a statement from the paramedic and spoke to him regarding the aspects of the complaint. The paramedic apologised that his attitude and the way he questioned both the patient and complainant caused offence.

  • Lesson learnt / action taken:

    Upon further reflection the paramedic realised that his attitude on this occasion fell short of the Trust expectation.

    He has been reminded that the way he presents himself and communicates with patients and their relatives can be perceived in a different manner that expected. He will be more careful in future and consider the appropriate communication techniques.

  • Date:
    01 July 2018