Date: 31 July 2015
The complainant called an ambulance for his partner and a Community First Responder attended. The Community First Responder’s main concern was why the complainant did not call 111 and their communication and listening skills were poor.
The community frst responder was interviewed and the investigating manager met with the complainant and his partner. The investigation could not conclude the exact content of the conversation that took place on scene due to conflicting recollections, however it was clear that there was a communication issue and the Community First Responder has apologised for this.
- Lesson learnt / action taken:
Communication has been added to the induction training for new community first responders.
- Date:30 July 2015