We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and, in doing so, adhere to many of the available standards and guidelines. We endeavour to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines. These guidelines explain how to make web content more accessible for people with disabilities. Compliance with these guidelines will help make the web more user friendly for all people.

Menu systems and access keys
The menu systems of this site are designed to be accessible, and utilise clean structural code which provides context-sensitive navigation around the website. Each navigation area has a specific purpose and reflects a level of the website’s hierarchy.  The top navigation menu on this site contains access keys which you can use to navigate the site. To find these access keys simply hover over the respective links in the first menu system, or check the link titles using assisting technology.

Site map
We have a fully automated hierarchical site map which you can find linked to prominently on all pages. The site map is designed to communicate the hierarchical structure of the website and provide quick access to all pages.

The search facility of this website provides an alternative route to finding information across the whole site. This searches all live content. The search results pages are designed to work well on normal browsers and assisting technology – with additional information about each page being available in the code of the results page.

Breadcrumb trail
The breadcrumb trail on this website is designed to assist with orientation and navigation. You should use this to help find your way within the site; and may use it to navigate back to relevant higher-level pages once you are deeper within the site.

EasyRead documents
Several of our documents are available in EasyRead format. 

Text resizing and page magnification
There are controls in your web browser which will modify the text size. Most browsers allow you to resize text or change the magnification by holding down CTRL and + to increase size and CTRL and - to decrease size. CTRL and 0 resets the size back to normal. Mac users should replace CTRL with the Command key. 

Auto Title
All pages are set to have an automatic ‘heading 1’ and page title tag. This allows you to identify quickly the purpose of a given page using a web browser or assisting technology.

Text only link
You should find a text only link at the top of all pages. This allows you to view a high contrast and low-bandwidth version of the website where the code has been re-arranged and optimised for assistive technology. Within text-only mode, you can change your preferred colours and font-sizes to suit your reading preferences.

Prominent contact information
We have provided prominent contact information on this site in order to make ourselves available to answer any questions. We are available to help you find the information you may be looking for.

Translation to other formats
We will consider all reasonable requests to provide documents in other formats. To discuss this please contact our Patient Advice and Liaison Service.  Telephone 0800 028 3382 or email

Steps taken to ensure our site is accessible

Design and technology
In commissioning the design of this website, we have made accessibility a clear requirement from the outset.  This has been at the forefront of our minds in reviewing all design mock-ups, and we have taken guidance where appropriate on ensuring our design facilitates an accessible website.

This website is built using an accessible Content Management System (Sitekit CMS) which we chose after a careful selection process.  The Content Management System provides the technical framework which underpins all of the information published on this site, and as such, built-in accessibility is important.

We have used the Content Management System in a fashion which does not undermine it’s intrinsically accessible technical foundation; we have used pre-tested and compliant modules within the system wherever possible; and we have taken time to research the accessibility features of the system and incorporated these carefully within our site in a fashion which we believe makes good use of the technology.

The site has been built using industry-recognised best-practice techniques, and state-of-the-art build methods. We selected a team who we believe had the necessary experience and expertise to help us reach high levels of compliance.

All work has been thoroughly quality tested using a checklist which incorporates modern best-practice and current international technical guidelines on accessibility (under the Web Accessibility Initiative, of the World Wide Web Consortium).

Click here to read our Accessibility Statement here

You can access our Accessibility statement in the link above or from the link in the footer below.

Further help on accessibility

For more information on making the web easier to use, please visit the BBC's accessibility website My Web My Way, which includes guides showing how you can change your browser, computer, keyboard and mouse settings to make the web more accessible for you.