Accessibility Statement

Accessibility statement for East of England Ambulance Service NHS Trust

This accessibility statement applies to

This website is run by East of England Ambulance Service NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some of our PDFs may not yet be accessible to all users and we are working hard to change this. If you would like a specific PDF in a more accessible format in the meantime, please get in touch with us at
  • We use 3rd party vendors, Youtube, Bing Maps and Twitter. How they structure their applications is beyond our control (more details below).

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions:


Telephone: 0345 601 373


Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please detail the issues you have found and send them to:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

East of England Ambulance Service NHS Trust, is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Some tables in content do not have table row headers when needed. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  2. Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.
  3. Some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways).

Content that’s not within the scope of the accessibility regulations

 PDF and other documents

Some of our  PDF and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix  PDF or other documents published before 23 September 2018 if they’re not essential to providing our services.

With the exception of the Public Board Reports PDF, any new PDF or Word documents we publish will meet accessibility standards.

The Public Board Reports is a bi-monthly publication that derives from several sources internally.
At the moment, this publication does not meet the standards required for accessibility.
We are in the process of forming and a strategy to produce the PBR as an HTML document or present the PDF in a simplified, accessible version. Due to the document's size, this will take some time, but the organisation is committed to achieving this goal.

The FT4 and G6 self certification is an annual publication that we are legally obliged to host on the website that uses a template provided from NHS. At the moment, this publication does not meet the standards required for accessibility.

The equality and diversity survey results (full reports) are not currently accessible as they are secured by an external organisation. The Trust is working to access these to make these documents accessible and replace these on the website. 

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are in the process of replacing our website. The initial focus of which will be Accessibility and making sure that every aspect of it meets the accepted standards.

Preparation of this accessibility statement

This statement was prepared on 25th September 2020. It was last reviewed on 24th June 2021.

This website was last tested on 9th March 2021. The test was carried out internally.

We test every page we have.

You can read the full accessibility test report