What is a quality account and what does it mean to EEAST and the public we serve?

A Quality Account is a mandatory report about the quality of services an NHS healthcare trust provides and is required to be completed in line with the Health and Social Care Act 2012. 

Quality reports and accounts are set against the framework of three overlapping key themes, patient safety, clinical effectiveness and patient experience, which can be used to define quality of care. 

The content is defined by NHS England and includes outcome results against specific indicators under five headings: 

  1. Preventing people from dying prematurely 
  2. Enhancing quality of life for people with long term conditions 
  3. Helping people to recover from episodes of ill health or following injury
  4. Ensuring that people have a positive experience of care 
  5. Treating and caring for people in a safe environment and protecting them from avoidable harm 


Next Page: Our current quality position

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