Social Media survey results

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About this report

EEAST needed to seek patient feedback to better understand the call increase, to identify gaps in service provision and to monitor patient experience.

During 2021/22, EEAST met with the Youth in Mind Group at the Mancroft Advice Project (MAP) to co-design a short mental health survey to capture feedback from patients who had contacted 999 in relation to a mental health crisis.

The survey was designed as a short Instagram stories survey to encourage feedback from younger patients.

The survey went ‘live’ on 31st January and 10th October 2022 (World Mental Health Day).

The success of the Instagram survey and the combined 3,703 views has highlighted the need to trial new methods for patient feedback. 

Read the full report here.

Read the extended report here.