Quality Account 2021-2022
- Foreword and Statement on Quality from the Board
- Introducing the East of England Ambulance Service NHS Trust (EEAST) Quality Account
- What is a quality account and what does it mean to EEAST and the public we serve?
- Our current quality position
- Care Quality Commission (CQC)
- Department of Health quality indicators
- NHS number and General Medical Practice Code validity
- Clinical coding error rate
- Data quality
- Data Security Protection Toolkit
- Statement of accountability: Chief Executive Officer, Tom Abell
- How have we prioritised our quality improvement initiatives
- Priority One - Patient safety
- Priority Two - Clinical effectiveness
- Priority Three - Patient experience
Part Three - Review of 2021/2022
- Progress on the quality account priorities 2021/2022
- Performance of the Trust against mandated quality metrics
- Achievements against local priorities for 2021/22
- Clinical audit
- Participation in research
- Patient safety incidents
- Serious incidents
- What went wrong and what we did
- Duty of Candour
- National patient safety alerts
- You said, we did
- Patient experience and feedback
- Patient and public involvement (PPI)
- Raising concerns and Freedom to Speak Up
- Results from the NHS staff survey
- Commissioning for Quality and Innovation (CQuIN)
- Quality Governance Committee Assurance
- Statements from stakeholders
Welcome to the East of England Ambulance Service NHS Trust Quality Account for 2021/22. This document has been approved by the Trust Board and is an accurate account of the level of quality of service provided to patients. In developing this Quality Account, we have set out a summary of achievements for 2021/22 and goals for 2022/23 as mandated within the regulatory guidance.
Improving quality is an overarching priority of the Trust and this report lays out plans for developing future services to improve the quality and safety of patient care and patient outcomes.
In order to help do this, the Quality Account is based on data from a range of sources. Due to the continued impact of the COVID-19 pandemic throughout the year and our focus on delivering a safe service to patients, the majority of priorities were not completed, therefore many of these will continue in 2022/23.
Further information about us and our achievements can be found in our Annual Report.
Assurance for quality and safety is given to the Trust Board by the Quality Governance Committee which is in turn informed by our Compliance and Risk Group. Underpinning the Compliance and Risk Group are a number of groups which cover the multiple aspects of our service including; risk management, patient safety, medicines management, safeguarding, infection prevention and control, medical devices and patient experience.
Information on all groups and how other factors contribute to this such as Healthwatch, internal audit and regulatory inspections can be found on page 66.
Contributions to this document
All clinical commissioning groups including Ipswich and East Suffolk Clinical Commissioning Group (CCG) (the lead commissioner), HealthWatch groups and the region’s health overview and scrutiny committees (HOSCs) have been asked to provide a commentary on the provision of our quality and care to include within this document and can be found on from page 67.
Where can you get hold of this document?
This Quality Account is available on the Trust website
or write to: East of England Ambulance Service NHS Trust Headquarters, Whiting Way, Melbourn, Cambridgeshire SG8 6EN Tel: 0845 601 3733
If you require this document in another format or language, please contact our Patient Advice Liaison Service (PALS) on 0800 028 3382 or by emailing firstname.lastname@example.org
Next page: Foreword and statement on quality from the Board