Performance

We constantly monitor our performance to ensure that standards of care are maintained and improved. 

What are we funded to provide?

This may seem like a silly question and a whole lot of statistics, but there are specific targets we are funded to achieve. This forms the scope of the service we give to the public, which is translated into number of patient-facing staff, vehicles and so on. We are funded to meet these targets on a regional level and not by county or community target. Clinical commissioning groups oversee this, and work with us on contracts, capacity, and outcomes.

What are our targets?

These were implemented on the 18th October 2017. Performance data prior to this date relates to the previous Red and Green response categories.

  • Category 1 - Immediately life threatening injuries and illnesses. Patients will be responded to in an average (mean) time of seven minutes, and within 15 minutes at least nine out of 10 times (90th percentile)

  • Category 2 - Emergency. These will be responded to in an average (mean) time of 18 minutes, and within 40 minutes at least nine out of 10 times (90th percentile)

  • Category 3 - Urgent calls and in some instances where patients may be treated in situ (e.g. their own home) or referred to a different pathway of care. These types of calls will be responded to at least nine out of 10 times (90th percentile) within 120 minutes

  • Category 4 - Less urgent. In some instances patients may be given advice over the phone or referred to another service such as a GP or pharmacist. These less urgent calls will be responded to at least nine out of 10 times (90th percentile) within 180 minutes.

 

Number of calls received

 

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