Our Trust

The East of England Ambulance Service covers both urban and rural areas within six counties, across eastern England.

  • We provide 24 hour, 365 days a year emergency and urgent care ambulance services, (999 calls), for patients with illnesses and conditions that are immediately life-threatening through to minor injuries, across Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

  • Our non-emergency patient transport takes patients to attend their hospital and medical appointments, if there are clinical reasons why they cannot attend on their own, across Bedfordshire & Hertfordshire, Cambridgeshire & Peterborough, north east Essex, south Essex and west Essex.

  • Our telephone and online clinical advice service support patients who do not need an ambulance and our team of clinicians undertake our ‘hear and treat’ process, or make a referral to their GP, pharmacist or walk-in centre.

  • We have two Hazardous Area Response Teams and a Resilience and Specialist Operations Team that respond to a variety of emergency situations and incidents or terrorist attacks.

  • We have over 800 volunteers and members of the public who dedicate time and effort to support us. Our volunteers provide essential support to our aim of delivering safe, high quality care to our patients.

  • To support the development of our colleagues and to grow the clinical workforce, we are a healthcare education provider, with training schools across our region. We work in partnership with local universities, as well as delivering apprenticeship schemes.

  • We operate a number of services which generate income, including first aid training, medical cover for events and festivals, medical repatriation and the provision of management services to both the public and private sector organisations. We also receive income by participating in research projects. 
Map of the east of England broken down by county

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