Department of Health Core Quality Indicators

All NHS organisations are required to report against a set of Core Quality Indicators (CQIs) relevant to their type of organisation. For ambulance trusts, both performance and clinical indicators are set as well as indicators relating to patient safety and experience. 

Where information is publicly available, organisations are also required to demonstrate their performance against other ambulance services within the year. 

Patients who undergo a pre-hospital assessment for STEMI (heart attack) or stroke, diagnosed at the earliest opportunity and given specifically tailored care.
C1 Immediately life-threatening injuries and illnesses. 7 minutes mean response time The percentage of patients with a pre-existing diagnosis of suspected ST elevation myocardial infarction who received an appropriate care bundle from the Trust during the reporting period. 
15 minutes 90th centile response time 
C1T Immediately life-threatening injuries and illnesses where the patient is transported to hospital. 7 minutes mean response time
 15 minutes 90th centile response time  The percentage of patients who when assessed face to face, were diagnosed as having a stroke during the reporting period. 
C2 Emergency.  18 minutes mean response time
40 minutes 90th centile response time 
C3 Urgent calls and in some instances where patients may be treated in situ (e.g., their own home) or referred to a different pathway of care. 120 minutes 90th centile response time  An appropriate care bundle is a package of clinical interventions such as oxygen therapy and the giving of relevant drugs that are known to benefit patients' clinical outcomes.
120 minutes 90th centile response time
C4 Less urgent. In some instances, patients may be given advice over the phone or referred to another service such as a GP or pharmacist. 180 minutes 90th centile response time

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