Meet the Team

Mark Hayes

Mark Hayes, Commercial and CFR Training Manager

I’m Mark and I lead the Commercial Training Team. My background is in the commercial world with time at Thomas Cook Group, Royal Caribbean Cruises, The Disney Corporation and others. Most recently I have been in the training and education sector with Cornwall College and most recently running the commercial functions at Somerset College. At both colleges I developed the training offering for their local NHS.

I’m here to make sure that our ambulance clinician trainers have everything they need to deliver you great training; inspiring, reflecting the best of current practice, tailored to your operation and fun! I also try and make sure that you get value for money and that any surplus we do make goes straight back to our frontline operation.

I have two grown up sons and enjoy cycling and sailing near where I live in Norfolk.

If you have any feedback on how our courses can be even better, talk to your trainer or drop me a line and I’ll ring you right back.


Kate Fitchew Cattrell

Kate Fitchew-Cattrell, Commercial Training Administrator

My name is Kate; I am the team Administrator and more! I have worked for the ambulance centre previously on the road, but now I am in a different driving seat in the comfort of the office. Yet, it can be just as hectic.

I have taught many skills; functional skills, assessing, delivering learning and business administration. I have also been an Office Manager in a training environment. Now it’s my role to try and ensure that the team have the paperwork and resources they need to be able to deliver at their sessions, anything from awarding bodies’ paperwork to registers, to uniforms, to refreshments. I assist with telephone sales of the defibrillators and their cabinets; I also attempt to answer the many customer queries we receive.

I like to think I am both tenacious and resourceful, taking pride in wanting to see a project through to a successful completion and the knowledge I have supported my colleagues to the best of my ability.



Andy Shreeve

Andy Shreeve, Senior Commercial Training Officer

Hi, my name is Andy and after 13 years on front line ambulances I joined the Commercial Training Team in 2013 as a Commercial Training Officer. I love training on our many and varied courses, but after 3 years, in 2016, I developed into a new position as Senior Training Officer. My responsibilities now focus on the Internal Quality Control and Standardisation in all of our training.

As well as our standard courses, the flexibility and experience of our team allows us to bespoke courses to match your own requirements, so I look forward to talking to you soon, to develop any of your pre-hospital training.



Vikki Darby

Vikki Darby, Commercial Training Officer

My name is Vikki and I am a Paramedic. I have worked for the NHS for 15 years, mainly for the East of England Ambulance Service Trust but also as a Resuscitation Officer at Addenbrookes.

I now deliver training for the community and businesses to income generate for the Trust. This training ranges from defibrillator training to First Aid at Work qualifications and ALS courses.

I am also a qualified Driving Instructor and have taught on speed awareness course in the past.

I am very passionate about what I do and endeavour to give you a training session that is both informative and fun. I hope that you will walk away with the knowledge and confidence to give someone first aid, it may even be me one day!



Anne Dickerson

Anne Dickerson, Commercial Training Officer

Hi, I’m Anne and I’ve worked for the East of England Ambulance Service Trust for 19 years mainly as an Emergency Medical Technician and more recently as a full-time Commercial Training Officer within the Commercial Training Department of the trust. I am based in Norfolk but do travel to other localities in the East of England.

As a team we deliver a variety of courses including; defibrillator awareness training, basic life support, intermediate life support, anaphylaxis training, First Response in Emergency Care (FREC), fire safety, falls training and adult and paediatric first aid at work courses to name a few. We also deliver bespoke training sessions to different companies and community groups upon request. I am able to deliver and assist on these courses.

I am passionate about my role and want you to be the best you can, should you be faced with an emergency medical situation. My approach to training is to provide a positive, fun, relaxed, informative environment whilst using a variety of effective method(s) of teaching enabling all persons to participate and for you to leave the session with life skills and confidence that you would be able to assist another person in their time of need.



Jess Butwright

Jess Butwright, Commercial Training Officer

My name is Jess Butwright and I have been a Commercial Trainer since September 2018. I graduated from the University of Hertfordshire with a degree in Paramedic Science in 2015. I worked as a frontline paramedic for the London Ambulance Service before moving back to Norfolk to become a trainer. I am fortunate enough to balance frontline work with training, whilst having time to pursue my hobbies.

I have a keen interest in mental health care, becoming a mental health first aid trainer in 2017. I deliver courses ranging from 1 day EFAW to 3 day FAW and intermediate life support courses. In order to stay happy and healthy, I like to ride my horses, get creative through various crafts, bake and travel to Italy to learn more about the language and culture. I thoroughly enjoy training with the team at the East of England Ambulance Service.