Commercial services is the ultimate win-win - it makes a positive impact on patient care, simply because all of the profit generated is invested back into the service. It means our customers enjoy a high quality experience that directly benefits their community, so everyone gets some good out of it.
Contact centre services
Our Norwich call centre offers a 24/7/365 service to many NHS and private sector customers. We are dedicated to exceeding customer expectations, and enjoy a very high level of customer retention and new business development. Find out more here.
Commercial first aid training
Established in the west of the region for many years, the work within Norfolk and Suffolk has increased significantly. Both the clinical D13 Police Firearms Training and the ILS course with Norfolk and Suffolk Foundation Trust and other work (GP surgery training, dentist's courses, school sessions, etc.) has given valuable training to non-ambulance staff who can help in an emergency. The positive feedback we receive is testament to the knowledge and quality of the staff who have delivered the many sessions. Find out more here.
Event cover and Repatriations
We specialise in event medical cover. We apply our expertise to festivals, sports events and other social activities, often working in conjunction with other emergency services.
We are also equipped to provide international repatriations for inbound and outbound patients.
National Performance Advisory Group for the NHS (NPAG)
The NPAG is a national NHS organisation and operates on a self-funding basis. Part of the EEAST family, NPAG operates at arm's length, providing clients with an objective and independent service. Find out more here.
If you would like to discuss your requirements in more detail,
contact details for each team can be found on their pages of this website.