Our Services at CALLEEAST
Contact Centre Services
Using Call EEAST is the ultimate win-win. It makes a positive impact on patient care, simply because all of the profit generated is invested back into our front-line service.
This means our customers enjoy a high-quality experience and service that directly benefits their community.
Our Norwich based commercial contact centre is open 24 hours a day, 365 days a year, providing services to a growing number of clients in the NHS and private sectors.
These range from GP surgeries to insurance companies, from Midwives to Vets. We can provide bespoke solutions to our customers, whatever the size of their organisation.
Services we can offer include;
- Booking and eligibility screening
- Bespoke inbound call handling
- Non-clinical triaging
- Sign posting services
- Virtual receptionist
A word from our customers
"Congratulations. Well done, you are really making a difference"
Ipswich and East Suffolk Clinical Commissioning Group
Contracts Manager at NHS Norfolk
"My colleagues comment that they are so pleased... because the quality of the calls is so good"
Assistant Practitioner at Norfolk County Council