Annual Report and Accounts 2022-2023

Vision, Goals, and Values

Learn more about EEAST's values of Respect, Teamwork, Honesty, Quality, and Care on our dedicated Vision and Values page.

About this report

Our annual report is produced so that we can present information about our services and report on our performance. We do this in line with our commitment to openness and transparency and the published guidance set out by the Department for Health and Social Care (DHSC).



Welcome from our Chair

Chief Executive Officer Overview

Our Trust


Performance Report

Section One: Provide outstanding quality of care and performance to our patients

Patient and public involvement

Patient safety

Health and safety


Infection prevention and control


Section Two: Be an exceptional place to work, volunteer and learn

Our colleagues

Colleague training and education

Colleague relations

Health and wellbeing

Equality, diversity and inclusion (EDI)

Community first responders and our volunteers


Section Three: Delivering outstanding care, with exceptional people, every hour of every day

Urgent and Emergency Services

NHS emergency preparedness, resilience and response

Non-urgent patient transport services

Section Four: Be excellent collaborators and innovators as system partners

Partnership working

Commercial partnerships

EEAST Charity

Section Five: Be an environmentally and financially sustainable organisation




Section Six: Delivering our strategic goals

Delivering our strategic goals


Accountability Report

Directors’ report

Governance statement

Remuneration and staff report

Next page: Introduction