When to call 999

In a life-threatening emergency

Always call 999 if someone is seriously ill or injured, and their life is at risk.

Examples of medical emergencies include (but are not limited to):

• chest pain
• difficulty in breathing
• unconsciousness
• severe loss of blood
• severe burns or scalds
• choking
• fitting or concussion
• drowning
• severe allergic reactions

When it's not a life-threatening emergency

If it is not a life-threatening emergency and you, or the person you are with, do not need immediate medical attention, consider other options before you dial 999:

• Look after yourself or the patient at home. If you cannot stay at home, see if family or friends are able to help
• Talk to your local pharmacist
• Visit or call your GP
• Call NHS Direct on 0845 4647
• Visit the NHS Choices website
• Make your own way to your local A&E department, walk-in centre, minor injuries unit or urgent care centre. (arriving in an ambulance does not necessarily mean you will be treated more quickly)

999 is a lifeline, choose the right treatment for your needs and allow us to make sure that we are able to help people who need us most.