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Site Map
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Welcome to the East of England Ambulance Service website.
About Us
Who are the East of England Ambulance Service?
Area profile
Details of our demographics and what resources we have available.
Care Quality Commission
Our latest summary by the Care Quality Commission.
Equality, diversity and human rights
Details of Trust Equality and Diversity HR info, including SES
Equality Delivery System
Find out about the the Equality Delivery System.
Employee monitoring information
As a public authority we have a specific legal duty to collect, store, analyse and annually publish data relating to people in the workforce.
Equality Diversity and Human Rights policies
View Equality, Diversity and Human Rights policies.
Equality analysis
Directory of completed impact assessments and initial screening records.
Information and useful links
Find information and useful links on Equality, Diversity and Human Rights.
Access to work contacts
Names and numbers of Trust contacts for advice and assistance.
Protected characteristics
Find out what are protected characteristics?
Useful links
View links to helpful and informative websites on topics related to Equality, Diversity and Human Rights.
NHS constitution
View the NHS Constitution here.
Performance
View performance figures for EEAST including hospital handover hours lost.
Performance Improvement Action Plan
View the Trust's performance improvement action plan.
About our targets
What is the ambulance service funded to provide?
Ambulance quality indicators
View the national ambulance clinical quality indicators dashboard to see how we are doing.
Clinical quality indicators
View the 11 clinical quality indicators that all Ambulance Trusts in England are measured and report against.
Clinical Capacity Review
View the Clinical Capacity Review for East of England Ambulance Service.
Infection prevention and control
View Infection Prevention and Control policies and reports.
Patient experience reports
View our Patient Experience Reports and Activity
Patient experience reports archive
View our Patient Experience Reports and Activity Archive.
Vital signs
View the main indicators EEAST's health and show year to date statistics.
Research support services
Find out about research support services.
Safeguarding
Find out about our commitment to safeguarding.
EEAST documents
East of England Ambulance Service NHS Trust documents, policies, notices etc relating to safeguarding.
Reference documents
Links to documents released by the Department of Health and other agencies related to safeguarding.
Trust board
How is the East of England Ambulance Service Trust Board made up and who is on the Board?
Trust board members
Meet the members of the Trust Board.
Non Executive Directors
Non executive directors on the Trust Board
Executive Directors
Executive directors on the Trust Board.
Board meeting dates
Forthcoming Trust Board meeting dates for 2014/2015
Board papers
View Trust board papers from meetings in 2014 and the Tripartite Formal Agreement.
January 2014
January 2014 Board meeting papers
March 2014
March 2014 Board meeting papers
May 2014
May 2014 Board meeting papers
July 2014
July 2014 Board meeting papers
September 2014
September 2014 Board meeting papers
November 2014
November 2014 Board meeting papers
Board papers 2013
List of meeting papers for Trust Board for 2013.
February 2013 Board papers
February 2013 Board Papers
March 2013 Board papers
March 2013 Board Papers
April 2013 Board papers
April 2013 Board Papers
Board papers 2012
List of meeting papers for Trust Board for 2012.
February 2012 Board Papers
Board Papers for February 2012 meeting
November 2012 Board Papers
Board Papers for November 2012 meeting
September 2012 Board Papers
Board Papers for September 2012 meeting
July 2012 Board Papers
Board Papers for July 2012 meeting
APM 2012
Papers for the Annual Public Meeting held in 2012.
Board papers 2011
List of meeting papers for Trust Board for 2011.
Board papers 2010
List of meeting papers for Trust Board for 2010.
What We Do
Take a look at the variety of services provided and how to use them.
999 Service
Find out how to use the 999 service.
How to contact 999 if you are hearing or speech impaired
How to contact 999 if you're hearing or speech impaired.
When to call 999
When should you call 999?
Chest pain
 
Emergency operations centres
What information will I need when I call 999?
How we respond to 999 calls
How are 999 calls handled?
Charity partners
Find out about our charity partners who we work with.
East Anglian Air Ambulance
Find out about the East Anglian Air Ambulance (EAAA)
Essex & Herts Air Ambulance
Find out about the Essex & Herts Air Ambulance Trust (EHAAT)
Magpas Helimedix
 
Patient transport service
Find out about our Patient Transport Service (PTS).
Patient transport service compliments
View the compliments received by PTS from our patients.
NHS 111
NHS 111 service makes it easier for the public to access health ...
111 FAQs
The most asked questions about the NHS 111 service answered for you.
Primary Care
We provide GP out of hours care in Norfolk and parts of Essex.
Resilience and specialist operations
Find out about our Resilience team and Specialist Operations and their responsibilites.
Hazardous Area Response Team
Find out all about our Hazardous Area Response Team (HART).
Business Continuity Management
Business continuity management (BCM) is a process that helps ...
Media Centre
View our latest news from EEAST.
News archive
View the EEAST news archive.
Behind the headlines
Our list of full statements and quotes omitted.
Campaigns
Find out about the national and local health campaigns run by the NHS.
Wise up for Winter
View EEAST's winter campaign for 2013.
Media resources
This section is a dedicated resource for media to ...
Can we find you?
Can you be sure that an ambulance crew can find you in an emergency?
Sepsis
What is Sepsis and can we do about it?
Blue light awareness
Video showing what to do should an emergency vehicle be approaching.
The Right Call
The Right Call is EEAST's online campaign to educate people on how 999 calls are handled and prioritised
F.A.S.T Campaign
The Department of Health’s FAST campaign took placein during March ...
F.A.S.T Video
View our public video for F.A.S.T and Stroke awareness.
Hard and Fast
Campaign page for the Britsih Heart Foundation - Hard and Fast campaign.
HART Takeover Week
Find out more about the HART Takeover week.
HART and the Training
 
Be Clear on Cancer
A new campaign has been launched to raise awareness of the key signs and symptoms of cancer.
Incidents
News ...
Incident archive
EEAST incident archive
Media team
Find out about the Media Team including contact numbers and out of hours.
Social media
 
999 what's your emergency?
Find out about our staff appearing in '999. What's your Emergency?'.
Get Involved
How can you can get involved with your ambulance service?
Community first responders
Who are Community First Responders? Find out how can you get involved.
Where are our CFR groups located?
If you are interested in whether there is a group ...
Why is early response so important?
How did CFR schemes begin and why is an early response so important?
How are CFRs dispatched?
How do we dispatch our community first responders?
Community first responders on social media
You can follow our official CFR Twitter account and ...
Why I became a CFR
Find out from some of our CFRs why they chose to train and volunter with us.
CFR training
Before the course begins Prior to being accepted onto ...
CFR introductory video
Community First Responders - Introductory video The East of ...
Become a volunteer driver
Become a volunteer driver for EEAST!
Childrens educational materials
Download any of our children's educational materials here.
Events and meetings
Find out what events and public meetings we have coming up across the region.
Foundation Trust
Why should we become a Foundation Trust and how can you get involved?
Patient and public involvement and engagement
What is patient and public involvement and engagement?
Ambulance ambassadors
Who are ambulance ambassadors and what is their role?
Drawing competition
Check out our drawing competition for children under 16!
October drawing competition winner
Drawing competition winner for October 2014.
November drawing competition winner
Drawing competition winner for November 2014.
December drawing competition winner
Drawing competition winner for December 2014.
HealthWatch
Find out about how we work with HealthWatch across the region.
Patient stories / Discovery interviews
Our patients tell us their story in their own words.
Trust User Group
Who are the Trust User Group (TUG) and what is their role?
Trust user group meetings
Trust User Group meeting summaries.
Working for us
Interested in working for us? Find out about any job vacancies or details on possible careers within the ambulance service.
Job roles within the Trust
Find out more about various job roles with the Trust.
Paramedic Science degrees
Find our more about Paramedic Science degree courses provided by universities within the east of England.
Quality Account poll
Quality Account poll
Student paramedic programme
Student paramedics - embark on a new career and help make a difference to patients.
Training and education for students
More than a dozen student paramedic courses have been ...
How can I become a student paramedic?
For details on our in house student paramedic programme and how to apply.
FOI
What is the Freedom of Information Act?
Who we are and what we do
How does the Trust fits into the wider NHS? How are we led and how we are structured?
What we spend and how we spend it
Where does our income come from? How do we spent it?
Expenditure over £25,000
Documents showing expenditure over £25,000 from January 2012 to July 2013
Fair processing notice
Read our fair processing notice here.
Anti-Bribery
Chief Executive statement on anti-bribery
Our priorities and how we are doing
View our annual reports and quality accounts.
How we make decisions
Trust Board meetings The Trust Board are responsible for ...
Policies and procedures
The Trust has numerous approved policies and procedures across ...
Policy library
Library of all Trust policies and strategies.
Disclosure Log
Our disclosure log contains our freedom of information (FOI) responses from April 2013.
Emergency Operations
Disclosure log - FOI questions and responses about emergency operations.
Private Ambulance Services
Disclosure log - FOI questions and responses about private ambulance services.
Information Technology
Disclosure log - FOI questions and responses about IT (Information Technology).
Human Resources
Disclosure log - FOI questions and responses about HR (human resources).
Patient Transport Service and Non Emergency Services
Disclosure log - FOI questions and responses about Patient Transport Services and Non Emergency Services.
Fleet
Disclosure log - FOI questions and responses about Fleet.
Trust Structure
Disclosure log - FOI questions and responses about Trust Structure.
Health & Safety
Disclosure log - FOI questions and responses about Health and Safety.
Finance and Procurement
Disclosure log - FOI questions and responses about Finance and Procurement
Risk and Governance
View FOI responses from the Trust on risk and governance issues.
Lists and registers
Information about Trust's lists and registers.
The services we offer
What services do the East of England Ambulance Service offer?
Serious Incidents
What are serious incidents? View the Trust's summaries of completed serious investigation reports.
Contact Us
How to contact the East of England Ambulance Service NHS Trust.
Compliments, comments, complaints and concerns
Your first point of contact if you have any comments, feedback or complaints about the service.
Complaints
Making a complaint.
Case studies
View our complaint case studies and see what you said and what we did.
Complaint Case Studies June 2013
Complaint case studies for June 2013
Complaint Case Studies August 2013
Complaint case studies August 2013
Complaint Case Studies October 2013
Complaint case studies October 2013
Complaint Case Studies September 2013
Complaint case studies for September 2013
Complaint Case Studies November 2013
Complaint 1 Complaint detail: The complainant was unhappy that an ...
Complaint Case Studier December 2013
Complaint 1 Complaint detail: The patient had fallen at home ...
Compliments
Information about compliments the Trust receives.
Thank you letters
Take a look at some of the many thank you letters sent to us.
Patient advise and liaison service (PALS)
What is the Patient Advice Liaison Service?
Tell us what you think
 
Location maps for local offices
Find location maps to local offices.
Requests for information
How to access your information/records
Requests for information by police
Requests for information by police
Requests for information by solicitors
Please note that the Trust locates 999 incidents by date, time ...
Requests for information by members of the public
Requests for information by members of the public
Tell us what you think
Please take a few moments to tell us your experiences with the East of England Ambulance Trust.
Social media
Find us and see what we are doing on social media
Work for us
 
Website feedback
Contact the webmaster to feedback on the site.
Friends and Family Test
The ‘Friends & Family Test’ is a good way to ...
Friends and Family Test - Emergency Services
Friends and family test - Emergency Services
Friends and Family Test - Patient Transport Services
Friends and family test - Emergency Services
Friends and Family Test - Primary Care Services
Friends and family test - Emergency Services
Links
AACE - Association of Ambulance Chief Executives Find out ...
Assocation of Ambulance Chief Executives
Find out more about the Association of Ambulance Chief Executives (AACE)
Commercial Services
Find out what commercial services we offer.
First Aid Training
Find out about the range first aid training courses we offer.
Course Dates
First Aid Course Dates
FAW Guidance for Employers
First Aid at Work guidance for employers
Enquiry Form
Contact our clinical training team
Handouts
First Aid at work and First Aid training handouts (for reference).
Healthcare Professionals' Courses
Courses for healthcare professionals. GPs, Nurses, Dentists, Midwives, Ambulance Staff.
Specialist Training
Specialist training courses available at EEAST
Private Ambulance & Paramedic Services
Find out about our private ambulance and paramedic services.
Private Ambulance and Paramedic Services - Enquiry Form
private ambulance paramedic service medical care service event cover contact enquiry form
Event Cover
 
Contact Centre Services
Find out all about the contact centre services available through the Trust.
Contact Centre Services - Enquiry Form
Contact Centre Services Enquiry Form
National Performance Advisory Group
NPAG offers a range of management services to both public and private sector clients.
Driver Training
Find out about Driver training available through EEAST at our accredited Edexcel centre.
Driver Training - Enquiry Form
Contact us directly about our driver training courses.
Accessibility
Our accessibility statement.
EasyRead documents
We have a number of documents in EasyRead format to assist people with learning difficulties.
Translations
Translations into various languages of how and when to call 999.
Green Home
Welcome to the East of England Ambulance Service website.
Green About Us
Who are the East of England Ambulance Service?
Green Campaigns
Find out about the national and local health campaigns run by the NHS.
Green Policy Library
Library of all policies.
full width test
Who are the East of England Ambulance Service?

East of England Ambulance Headquarters
Whiting Way
Melbourn
Cambridgeshire
SG8 6EN
Sat Nav postcode SG8 6NA