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Welcome to the East of England Ambulance Service website.
About Us
This section contains lots of information telling you who we are and what we do...
Area profile
Details of our demographics and what resources we have available.
The Trust Board
How is the East of England Ambulance Service Trust Board made up and who is on the Board?
Board meeting dates
Forthcoming Trust Board meeting dates for 2014/2015
Board papers
View Trust board papers from meetings in 2015 and the Tripartite Formal Agreement.
January 2015
January 2015 Board meeting papers
March 2015
Board Paper for March 2015 Public Board Meeting
May 2015
Board Paper for May 2015 Public Board Meeting
APM 2015
Annual Public Meeting 2015 papers
July 2015
Board Paper for July 2015 Public Board Meeting
Board papers 2014
View Trust board papers from meetings in 2014 and the Tripartite Formal Agreement.
January 2014
January 2014 Board meeting papers
March 2014
March 2014 Board meeting papers
May 2014
May 2014 Board meeting papers
July 2014
July 2014 Board meeting papers
September 2014
September 2014 Board meeting papers
November 2014
November 2014 Board meeting papers
Non Executive Directors
Non executive directors on the Trust Board
Executive Directors
Executive directors on the Trust Board.
Care Quality Commission
Our latest summary by the Care Quality Commission.
Equality, diversity and inclusion
Details of Trust Equality and Diversity and Inclusion.
Workforce Race Equality Standard
Find out about the Workforce Race Equality Standard in EEAST.
Equality Delivery System
Find out about the the Equality Delivery System.
Information and useful links
Find information and useful links on Equality, Diversity and Human Rights.
NHS constitution
View the NHS Constitution here.
Protected characteristics
Find out what are protected characteristics?
EDI Useful links
View links to helpful and informative websites on topics related to Equality, Diversity and Inclusion.
Performance
View performance figures for EEAST including hospital handover hours lost.
Performance Improvement
View the Trust's performance improvement action plan and six priorities.
About our targets
What is the ambulance service funded to provide?
Ambulance quality indicators
View the national ambulance clinical quality indicators dashboard to see how we are doing.
Clinical quality indicators
View the 11 clinical quality indicators that all Ambulance Trusts in England are measured and report against.
Clinical Capacity Review
View the Clinical Capacity Review for East of England Ambulance Service.
Infection prevention and control
View Infection Prevention and Control policies and reports.
Patient experience reports
View our Patient Experience Reports and Activity
Vital signs
View the main indicators EEAST's health and show year to date statistics.
Research support services
Find out about research support services.
Safeguarding
Find out about our commitment to safeguarding.
EEAST documents
East of England Ambulance Service NHS Trust documents, policies, notices etc relating to safeguarding.
Reference documents
Links to documents released by the Department of Health and other agencies related to safeguarding.
Our Services
What services do we provide?
Calling 999
Find out how to use the 999 service.
Using our 999 service
What information will I need when I call 999?
How we respond to 999 calls
How are 999 calls handled?
How to contact 999 if you are hearing or speech impaired
How to contact 999 if you're hearing or speech impaired.
When to call 999
When should you call 999?
Chest pain
 
Emergency operations centres
About our emergency operations centres (EOC).
Patient transport services
Find out about our Patient Transport Services (PTS).
Patient transport service compliments
Compliments received from our patient transport service patients.
Primary Care
We provide GP out of hours care in Norfolk and parts of Essex.
Resilience and specialist operations
Find out about our Resilience team and Specialist Operations and their responsibilites.
Hazardous Area Response Team
Find out all about our Hazardous Area Response Team (HART).
Business Continuity Management
Business continuity management and planning for the ambulance service.
Norfolk Prepared App
Norfolk Resilience Forum’s official Norfolk Prepared app.
Media Centre
View our latest news from EEAST.
Incidents
News ...
Incident archive
EEAST incident archive
News archive
View the EEAST news archive.
Campaigns
Find out about the national and local health campaigns run by the NHS.
‘Be prepared, aware, and care’ – summer 2015
How to stay safe this summer and use the ambulance service correctly. Make this a summer to remember, not one to forget! #999summer
F.A.S.T Campaign
Learn how to spot the signs of a Stroke. Act FAST and FAST forward the details on to your friends and family.
Choose Well
What is the Choose Well campaign all about?
Wise up for Winter
View EEAST's winter campaign for 2013.
Media resources
This section is a dedicated resource for media to ...
Can we find you?
Can you be sure that an ambulance crew can find you in an emergency?
Sepsis
What is Sepsis and can we do about it?
Blue light awareness
Video showing what to do should an emergency vehicle be approaching.
The Right Call
The Right Call is EEAST's online campaign to educate people on how 999 calls are handled and prioritised
Hard and Fast
Campaign page for the Britsih Heart Foundation - Hard and Fast campaign.
PTS Takeover Week
Find out about our PTS Takeover week in August 2015.
Interview with PTS Driver, John Moore
An interview with John Moore, a long serving member of the Trust and PTS Driver in Cambridgeshire.
Media team
Find out about the Media Team including contact numbers and out of hours.
999 what's your emergency?
Find out about our staff appearing in '999. What's your Emergency?'.
Social media
Find us and see what we are doing on social media
Get Involved
How can you can get involved with your ambulance service?
Community first responders
Who are Community First Responders? Find out how can you get involved.
Where are our CFR groups located?
If you are interested in whether there is a group ...
Why is early response so important?
How did CFR schemes begin and why is an early response so important?
How are CFRs dispatched?
How do we dispatch our community first responders?
Community first responders on social media
You can follow our official CFR Twitter account and ...
Why I became a CFR
Find out from some of our CFRs why they chose to train and volunter with us.
CFR training
Before the course begins Prior to being accepted onto ...
Community public access defibrillators
Community Public Access Defibrillators, CPAD, CPADs, CPAD sites
Become a volunteer driver
Become a volunteer driver for EEAST!
Childrens educational materials
Download any of our children's educational materials here.
Events and meetings
Find out what events and public meetings we have coming up across the region.
Patient and public involvement and engagement
What is patient and public involvement and engagement?
Ambulance ambassadors
Who are ambulance ambassadors and what is their role?
Drawing competition
Check out our drawing competition for children under 16!
October drawing competition winner
Drawing competition winner for October 2014.
November drawing competition winner
Drawing competition winner for November 2014.
December drawing competition winner
Drawing competition winner for December 2014.
HealthWatch
Find out about how we work with HealthWatch across the region.
Patient stories / Discovery interviews
Our patients tell us their story in their own words.
Trust User Group
Who are the Trust User Group (TUG) and what is their role?
Trust user group meetings
Trust User Group meeting summaries.
Quality Account poll
Quality Account poll
FOI
What is the Freedom of Information Act?
Who we are and what we do
How does the Trust fits into the wider NHS? How are we led and how we are structured?
What we spend and how we spend it
Where does our income come from? How do we spent it?
Expenditure over £25,000
Documents showing expenditure over £25,000 for 2014.
Fair processing notice
Read our fair processing notice here.
Anti-Bribery
Chief Executive statement on anti-bribery
Our priorities and how we are doing
View our annual reports and quality accounts.
How we make decisions
Trust Board meetings The Board is responsible for making ...
Disclosure Log
Our disclosure log contains our freedom of information (FOI) responses from April 2013.
Emergency Operations
Disclosure log - FOI questions and responses about emergency operations.
Emergency Operations Apr 13 - Mar 14
Disclosure log - FOI questions and responses about emergency operations between April 2013 -March 2014.
Private Ambulance Services
Disclosure log - FOI questions and responses about private ambulance services.
Private Ambulance Services Apr 13 - Mar 14
Disclosure log - FOI questions and responses about private ambulance services from April 2013- March 2014.
Information Technology
Disclosure log - FOI questions and responses about IT (Information Technology).
Information Technology Apr 13 - Mar 14
Disclosure log - FOI questions and responses about IT (Information Technology) from April 2013- March 2014.
Human Resources
Disclosure log - FOI questions and responses about HR (human resources).
Human Resources Apr 13 - Mar 14
Disclosure log - FOI questions and responses about HR (human resources).
Patient Transport Service and Non Emergency Services
Disclosure log - FOI questions and responses about Patient Transport Services and Non Emergency Services.
PTS and Non Emergency Services Apr 13 to Mar 14
Disclosure log - FOI questions and responses about Patient Transport Services and Non Emergency Services April 13 to March 2014.
Fleet
Disclosure log - FOI questions and responses about Fleet.
Trust Structure
Disclosure log - FOI questions and responses about Trust Structure.
Health & Safety
Disclosure log - FOI questions and responses about Health and Safety.
Finance and Procurement
Disclosure log - FOI questions and responses about Finance and Procurement
Risk and Governance
View FOI responses from the Trust on risk and governance issues.
Lists and registers
Information about Trust's lists and registers.
The services we offer
What services do the East of England Ambulance Service offer?
Serious Incidents
What are serious incidents? View the Trust's summaries of completed serious investigation reports.
Policy library
Library of all Trust policies, procedures and strategies.
Contact Us
How to contact the East of England Ambulance Service NHS Trust.
Compliments, comments, complaints and concerns
Your first point of contact if you have any comments, feedback or complaints about the service.
Complaints
Making a complaint.
Case studies
View our complaint case studies and see what you said and what we did.
Compliments
Information about compliments the Trust receives.
Thank you letters
Take a look at some of the many thank you letters sent to us.
Patient advise and liaison service (PALS)
What is the Patient Advice Liaison Service?
Tell us what you think
 
Location maps for local offices
Find location maps to local offices.
Requests for information
How to access your information/records
Requests for information by Police
Requests for information by Police
Requests for information by solicitors
Please note that the Trust locates 999 incidents by date, time ...
Requests for information by members of the public
Requests for information by members of the public
Tell us what you think
Please take a few moments to tell us your experiences with the East of England Ambulance Trust.
Website feedback
Contact the webmaster to feedback on the site.
Friends and Family Test
The ‘Friends & Family Test’ is a good way to ...
Friends and Family Test - Emergency Services
Friends and family test - Emergency Services
Friends and Family Test - Patient Transport Services
Friends and family test - Emergency Services
Friends and Family Test - Primary Care Services
Friends and family test - Emergency Services
Other Services
Find out what other services we offer.
First Aid Training
Find out about the range first aid training courses we offer.
Course dates
First Aid Course Dates
Enquiry form
Contact our clinical training team
Handouts
First Aid at work and First Aid training handouts (for reference).
Healthcare Professionals' Courses
Courses for healthcare professionals. GPs, Nurses, Dentists, Midwives, Ambulance Staff.
Specialist Training
Specialist training courses available at EEAST
Private ambulance and paramedic services
Find out about our private ambulance and paramedic services.
Private ambulance and paramedic services - Enquiry Form
private ambulance paramedic service medical care service event cover contact enquiry form
Event Cover
 
Contact Centre Services
Find out all about the contact centre services available through the Trust.
Contact Centre Services - Enquiry Form
Contact Centre Services Enquiry Form
National Performance Advisory Group
NPAG offers a range of management services to both public and private sector clients.
Driver Training
Find out about Driver training available through EEAST at our accredited Edexcel centre.
Driver Training - Enquiry Form
Contact us directly about our driver training courses.
Work for us
Interested in working for us? Find out about any job vacancies or details on possible careers within the ambulance service.
Job roles within the Trust
Find out more about various job roles with the Trust.
Paramedic Science degrees
Find our more about Paramedic Science degree courses provided by universities within the east of England.
Student paramedic programme
Student paramedics - embark on a new career and help make a difference to patients.
Training and education for students
More than a dozen student paramedic courses have been ...
How can I become a student paramedic?
For details on our in house student paramedic programme and how to apply.
Accessibility
Our accessibility statement.
EasyRead documents
We have a number of documents in EasyRead format to assist people with learning difficulties.
Translations
Translations into various languages of how and when to call 999.
Green Home
Welcome to the East of England Ambulance Service website.
full width test
Who are the East of England Ambulance Service?

East of England Ambulance Headquarters
Whiting Way
Melbourn
Cambridgeshire
SG8 6EN
Sat Nav postcode SG8 6NA