“Truly kind and professional”: Ambulance service commended in patient survey

Date: 09 February 2017

Ambulance Blue Lights in Depot

"Your staff were truly kind and professional and they put me at ease, they are worth their weight in gold." - Those are the words of just one of the many satisfied respondents who received care from our fantastic staff in December.

“Top class”, “brilliant”, and “very professional” were to name a few of the compliments used by some of the 82 respondents in our latest patient survey.

The latest figures published show that almost 98% were either satisfied or very satisfied with the overall service they received.

A patient from south Cambridgeshire said: "It was all perfect. No issues. Very good, friendly and informative paramedics. Thank you."

It was also revealed that 100% of respondents felt they could trust staff and that they were treated with privacy, dignity, and respect; the same score reported in November’s survey.

Other high scoring areas included cleanliness of the interior of ambulances and equipment used by staff, and appearance of ambulance service staff; with 100% of respondents finding all acceptable.

A patient from west Suffolk said: "Your staff without a doubt saved my life, wonderful service."

Whilst another from west Hertfordshire said: "They were all lovely, professional and calmly competent."

Chief Executive Robert Morton said: “I’m delighted with the latest feedback from our patients. These continuous positive responses show how highly the vast majority of patients rate our service.

“This is a result of the exceptional level of care our staff and volunteers deliver every day and I’d like to thank them for their dedication over an extremely challenging winter period.”

To view the reports in full visit: http://www.eastamb.nhs.uk/performance/Patient-experience-report-emergency-services-december-2016.pdf

If you were treated by us and want to tell us your thoughts, you can follow on Twitter and tweet us @EastEnglandAmb, email: eoeasnt.Feedback@nhs.net, or visit our website: http://www.eastamb.nhs.uk/contact-us/

 

 

  • Summary:

    The latest figures published show that almost 98% were either satisfied or very satisfied with the overall service they received.