Our media team

Enquiries

Our news desk deals with enquiries from local, regional and national media, working very hard to provide a fast and efficient response.

Larger scale incidents and general news are added to the News page, highlighted on the homepage and tweeted out via @EastEnglandAmb and posted on Facebook. Routine incidents are posted on the Incident page, with the latest incident posted highlighted on our incident bar across the site..

For media enquiries about incidents we may have attended, contact the news desk on media@eastamb.nhs.uk or 01763 268772. During large-scale incidents, follow our Twitter feed for the most up to date information - it helps our Communications team handle the volume of work to do during such an incident, which helps you!

Out of hours media calls

Evenings and weekends

The dedicated out of office hours number is 07500 121368  from 5.00pm to 8.30am Monday to Friday evening, and throughout the weekend. The person handling those calls is not working, but simply on stand by for a serious or major incident.

Major incidents

The out of hours assistance is to inform and support media and the Trust itself when we have declared a major incident, such as a large-scale road traffic collision involving multiple fatalities/casualties, a serious shooting incident, a train crash, etc.

In times of a major incident, monitoring the website and/or Twitter will be more beneficial than contacting the person on call because of the volume of work required, and also because we cover six counties and other things will be going on elsewhere.

Serious incidents

The out of hours officer will give out information on serious incidents, providing you know the type of incident and the approximate location. These incidents tend to include those resulting in life-threatening injuries or multiple casualties.

It is not set up to provide information to speculative enquiries e.g.if you think an ambulance may have attended an incident. Covering six counties can involve working with several reporters at once, and so therefore a limit has to be placed on what we can assist with.

Trust-related stories

If you are running a non-incident story of an evening or weekend and you require a quote or statement from EEAST, please contact the out of hours officer who will determine whether or not they are able to help you. We're able to provide a much clearer and robust response during working hours by virtue of more people being around to get the best and most up to date information, so it would still be better to be contacted during working hours whenever possible.

Historic enquiries

Enquiries relating to incidents earlier that week, less serious call outs, or speculative queries, will be dealt with on the next working day during normal office hours. Again, this is to help manage the potential volume of queries we can receive across the region. If your enquiry is regarding such an incident, please email your request to media@eastamb.nhs.uk and your query will be dealt with on the next working day.