EEAST control rooms prepare for the coming winter pressures

Date: 03 November 2017

Preparations for winter are well underway with the recruitment and training of ambulance service control room staff.

This week alone, three new dispatchers have been put through their paces in Chelmsford, with the Norwich office in Hellesdon welcoming four new call handlers at the East of England Ambulance Service NHS Trust (EEAST).

The Trust receives an average of 3,000 emergency calls a day and is looking to increase control room staffing to meet rising demand.

Senior EOC Manager Paul Frost explains ‘Our three Emergency control rooms located in Bedford, Norwich and Chelmsford are the heartbeat of the Trust, and without having a dedicated team of specially trained staff, we would already have failed in delivering the high level of patient care we aim for, right at the beginning of the patient experience’.

He added: ‘Recruitment for EOC staff is different to our operational roles as the various roles can appeal to a wider and more varied range of people. We employ people returning to work after a break in employment, those looking for their first job, people who want to gain control room experience before applying for other roles within the Trust, and of course people wishing to establish a career within the emergency control room environment. Our EOC employee’s benefit from fully supported training and mentoring, paid holiday leave, welfare support, and a full range of polices that protect their individual employee rights’.

EEAST will be looking to launch a new EOC recruitment campaign in the New Year. To keep up to date on all of our vacancies go to the Join the team page on our website, and make sure you are following us on Facebook (East of England Ambulance Service) and Twitter (@EastEnglandAmb).

 

  • Summary:

    Preparations for winter are well underway with the recruitment and training of ambulance service control room staff.