Ambulance staff praised for “faultless” and “five-star” service in latest survey

Date: 04 October 2017

“Exceptional”, “exemplary” and “first class” were just a selection of compliments used to describe staff at the region’s ambulance service.

Almost 180 people responded to the East of England Ambulance Service NHS Trust’s (EEAST) July and August experience survey.

All the respondents from August’s survey described the service as very satisfactory or satisfactory, compared to 98 per cent in July’s survey.

A patient from north Bedfordshire, said: “The paramedics were amazing, can’t thank them enough. We feel we owe them a lot.”

Whilst another from west Norfolk, said: “My care was exceptional and can't think of anything that could be improved.”

Other high scoring areas for EEAST included attitude of staff, where 100 per cent of respondents for August and more than 99 per cent for July found staff treated patients with respect, and 97 per cent of respondents for August found ambulance staff to be very professional.

Chief Executive Robert Morton said: “It is fantastic to see such high results in these two patient surveys, which show how highly the majority of patients rate the service they receive.

“This is down to the outstanding care our staff deliver 24/7 and I’d like to thank them again for their continued dedication.

“My thanks also go to our patients too, as we value all feedback, which can help us to strive to improve our service.” 

To view the results in full, visit

http://www.eastamb.nhs.uk/performance/patient-surveys/Patient-experience-report-emergency-services-july-2017.pdf

http://www.eastamb.nhs.uk/performance/patient-surveys/Patient-experience-report-emergency-services-august-2017.pdf

  • Summary:

    “Exceptional”, “exemplary” and “first class” were just a selection of compliments used to describe staff at the region’s ambulance service.