Call-handler visit inspires school campaign

Danielle with Archie and Lilli-Louisa along with mum Kirsty
Call-handler visit inspires school campaign
06 February 2013

A visit from EEAST Call-handler Danielle Cobley has inspired East Ruston Infant School to teach pupils about what they need to know when calling 999.

Danielle was there to commend Lilli-Louisa and Archie O’Connor who, in October 2012, called 999 and comforted their mum after she had fainted; staying calm until the ambulance arrived.

Danielle arrived during assembly to get involved in the Norfolk school’s topic, ‘people who help you’.

“The children were fantastic, they all knew what the ambulance service did but when I asked them if they knew their address, only Lilli-Louisa put her hand in the air,” said Danielle.

 “I think at six-years-old, Lilli is the youngest caller I’ve ever had. It’s rare for a child of that age to call and be completely independent. Usually they have a parent there ready to grab the phone,” she added.

Their mum, Kirsty was there with ‘half the family’ to see Lilli and Archie receive certificates from the Trust to thank them for their help.

“I was so proud of my little heroes, all I remember saying to Lilli was ‘call 999’ and the rest she did by herself while Archie, [who was only three-years-old at the time] brought me my bed cover to keep me warm.”

Kirsty suffers from chiari malformation, a congenital defect where the spinal cord comes into contact with the back of the brain affecting a person’s balance among other attributes.     

“I’m so glad they were able to get some closure after everything that has happened. They were shocked and delighted when Danielle introduced herself and all the children loved her,” said Kirsty.   


Picture taken by Antony Kelly, Archant

East of England Ambulance Headquarters
Whiting Way
Sat Nav postcode SG8 6NA