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Thank you letters

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Here are a few of the hundreds of 'Thank you' messages* that we receive through out the year.

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Submitted via our 'Tell us what you think' section

I phoned 999 as I was suffering chest pains at home.  The ambulance crew identified that I was having a heart attack and within approx one hour, I was at Papworth Hospital receiving heart surgery.

I know we see bad reports of emergency timing, bit I owe the ambulance crew my life and would like to thank them.  I am now back at home and feeling well, even if a bit tired.

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Letter one 

Text transcription of above letter available here.

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Submitted via our 'Tell us what you think' section

Many thanks to your paramedics who attended me so quickly when I realised I was having a heart attack and for then getting me to Basildon Hospital. I apologise for my language, but it was flipping painful!!

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Letter two 

Text transcription of above letter available here.

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Submitted via our 'Tell us what you think' section

I would like to thank and compliment the staff who assisted me following my 999 call to my home address. The call handler was especially helpful, kind and supportive to a very distressed caller and is to be complimented on her calm, gentle and knowledgable manner. Her name was Julie. The two crew members were Mark and Angus from the Saxmundham base. They were very attentive and professional and able to offer the support needed as they dealt with my husband and myself. I wish all members of the NHS staff could behave as these staff did. My grateful thanks to them. I would like this message to be passed to the members of staff concerned . 

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Submitted via social media 

Just wanted to say thank you to the guys who came out to us in the early hours of this morning. Were there within minutes and were so good with our little one as well as with me! It’s not our 1st experience with this ambulance service, and cannot fault them in any way. If it wasn't for them my youngest son would not be with us today. 

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Submitted via our 'Tell us what you think' section

I recently had to call NHS 111 in regard to my husband who was showing signs of deteriation throughout the week. I received such a courteous and professional response i felt that it was necessary to let you know what a fantastic service you are providing.  You arranged an emergency clinical paramedic to attend my husband.  He received a first class service from this paramedic and I cannot thank him enough.  He diagnosed my husband with kidney problems and prescribed the necessary meds.  Thank you.

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* Some messages are transcribed to remove any identifying details about the individuals.

 

Related pages

East of England Ambulance Headquarters
Whiting Way
Melbourn
Cambridgeshire
SG8 6EN
Sat Nav postcode SG8 6NA