Thank you letters


Here are a few of the hundreds of 'Thank you' messages* that we receive through out the year.


Submitted via our 'Tell us what you think' section

Good Evening

My sister is a cancer patient - she deteriorated rapidly over the weekend and we were advised to call an ambulance. Terry (paramedic) arrived first, he reassured her took her vitals and looked after her until the ambulance arrived. The ambulance crew arrived and quickly transported her to hospital.

I just wanted to say thank you for the very professional service received today - your staff were kind and caring at a time when all of us were very scared.

With sincere thanks


I was attended to by two female paramedics/crew & wish to give them both belated thanks for the way in which I was treated by them & conveyed to hospital.

They were both professional & focussed, working well as a team; they managed to keep me calm & comply with their instructions to the benefit of us both. I was not rushed or given any concerns as to what they were doing, & with the smiles & laughter it made an unpleasant situation more bearable for me.

I would like to have them both personally thanked for the help they gave my wife & I, with a note of my thanks being placed on their personnel records with managers being notified of my gratitude.

All you ever hear about are the bad things to do with the East of England Ambulance Service (many faults NOT of your making at all), so I hope in some small way my praise can remind the crew of the importance & high regard the majority of people have for them.

Kind Regards


Submitted via our 'Tell us what you think' section

Unfortunately both myself and my husband have had to use your service over the last few months. 
We received brilliant service. Last Tuesday an ambulance man called Darren worked with my husband for over an hour. He was very professional, kind and understanding. Please could you pass on my thanks to him, I am sorry I don't have his family name.

Suggestions to improve the service: None, it was an exceptional service.


I just wanted to send my appreciation for the very efficient response to a 999 call today. The patient, who is an old friend, had collapsed unconscious, stopped breathing and gone white. A carer gave him CPR while his wife did mouth to mouth until paramedics arrived in short order. Not one but two cars, one ambulance and one helicopter. The team were super-efficient, revived him and got him off to hospital. The telephone support while the paramedics were coming was also good.

My thanks to everyone involved.


Submitted via social media 

So impressed with @EastEnglandAmb when a friend collapsed at the weekend. Speedy, professional, thorough, compassionate and good outcome.

Lovely praise today for CFR JennieDouse from family of lady she dealt with last night. Praise too for @EastEnglandAmb crew - Job Well Done!

@EastEnglandAmb thank you so much to Nikki, james & Elisha from 613 in watford for helping my mum out last night! #unsunghero


* Some messages are transcribed to remove any identifying details about the individuals.


Related pages

East of England Ambulance Headquarters
Whiting Way
Sat Nav postcode SG8 6NA