Compliments, comments, complaints and concerns

Our Patient Services Department is the first point of contact if you have any compliments, comments, complaints or concerns about the service you have received from us.

You can contact the Patient Services Department via telephone, who will register your concerns and initiate the feedback process:

Bedfordshire, Hertfordshire and Essex: 0845 601 3733

Or email: eoeasnt.complaints@nhs.net

Norfolk, Suffolk, Cambridgeshire: 0800 028 3382

Or email: pals@eastamb.nhs.uk  

Alternatively you can write to the Patient Services Department at:

Bedfordshire, Hertfordshire and Essex:

EEAST
Hammond Road
Bedford
MK41 0RG

Norfolk, Suffolk and Cambridgeshire:

EEAST
Hospital Lane
Hellesdon
Norwich
NR6 5NA

Please click on these links for the Complaints and PALS Leaflet and Complaints, Comments, Concerns and Compliments Policy.

The Trust is committed to learning from our mistakes and this includes actions taken following a complaint, comment or concern. To view recent actions the Trust has taken following patient feedback, please view the What you said and what we did section.

Help is at hand

If you would like any of these documents in large print, Braille, alternative format, or a different language, please contact the Patient Services Department on: 0800 028 3382 

If you would like any of these documents in large print, Braille, alternative format, or a different language, please contact the Patient Services Department on: 0800 028 3382 

If you would like any of these documents in large print, Braille, easy read, alternative format, or a different language please contact 0800 028 3021.
 
اگرآپ کویہ کتابچہ بڑے پرنٹ، بریل، متبادل نمونے یا کسی دوسری زبان میں چاہیے توبراہ مہربانی پالزسے فون نمبر3021 028 0800
 پررابطہ کریں۔

 
ئه‌گه‌ر ئه‌م نامیلکه‌یه‌تان به‌ پیتی گه‌وره‌، بره‌یل، شێوازی جیاواز، یا خود زمانێکی دیکه‌ ده‌وێت، تکایه‌ په‌یوه‌ندی 
0800 028 3021 ه‌وه‌ بکه‌ن له‌ سه‌ر ژماره‌ ته‌له‌فۆنی: PALS به‌ تیمی
 
Se desejar obter este folheto impresso em letras maiores, em Braille, num formato diferente, ou noutra língua, por favor contacte 0800 028 3021.
 
Jeżeli chciałbyś otrzymać tę ulotkę w dużym druku, w Braille’u,  w innym formacie lub w innym języku prosimy o kontakt pod numerem telefonu 0800 028 3021.
 
Если вы бы хотели получить эту брошюру в печати крупным шрифтом, шрифтом Брайля, в альтернативном формате или на другом языке, пожалуйста, обращайтесь в группу  по телефону 0800 028 3021.