The Right Call


The Right Call

The Trust has a campaign to educate people on how 999 calls are handled and prioritised.

The Right Call campaign focusses on how the ambulance service makes the right call for all its patients by correctly assessing and grading each one for the right response time.

This is so crews can get to patients with life-threatening conditions first so they aren’t put at risk.

Our campaign will also prompt patients to ask themselves if they are making the right call in dialling 999.


What happens when you call 999? 

Take a look behind the scenes in one of our emergency operations centre about what happens when someone calls 999 for an ambulance.

You can also download our educational guide highlighting how calls are handled and categorised. Click HERE to view.


Mythbusters and FAQs

‘I didn’t know that’- Our frequently asked questions and mythbusters about the ambulance service. Click HERE to view.


East of England Ambulance Headquarters
Whiting Way
Sat Nav postcode SG8 6NA