Patient and public involvement and engagement

To create a patient-centred organisation, there has to be real involvement and engagement with service users, the wider public, and patient focused groups so that they can genuinely influence decisions.

We have a communications and engagement strategy to ensure patients and the public are involved at all stages of the service development.  The patient and public involvement (PPI) team work to deliver the strategy and have an annual work plan to take this forward.

The role of the PPI team includes:


The PPI team regularly take the EEAST public engagement stand to events and shopping centres in the region. The team provide the opportunity for people to have their blood pressure taken and find out information about preventing stroke and the importance of knowing your blood pressure.

The team also give out information on volunteering, recruitment, 'message in a bottle' pots and ask the public to share their experiences and views of the ambulance service with the team. To find out when the team will next be in your area, visit our events diary.



The Trust continues to maintain good relationships with Healthwatch and communities by attending events and engaging with community groups. For a list of our latest activity with Healthwatch in our region please see our activity register or view our Healthwatch page.



East of England Ambulance Headquarters
Whiting Way
Sat Nav postcode SG8 6NA