Site map
Site Map
- Home
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Welcome to the East of England Ambulance Service website.
- About Us
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Who are the East of England Ambulance Service?
- Area profile
- Details of our demographics and what resources we have available.
- Care quality commission
- Our latest summary by the Care Quality Commission.
- Changes to your ambulance service
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Find out what is happening at EEAST?
- What we are doing
- What are we doing at EEAST to help improve the service?
- Trust Turnaround Plan
- View the EEAST Turnaround plan.
- About our targets
- What is the ambulance service funded to provide?
- Patient safety is our top priority
- Copy of article sent to the EDP - Monday 22 October 2012.
- Charity partners
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Find out about our charity partners who we work with.
- East Anglian Air Ambulance
- Find out about the East Anglian Air Ambulance (EAAA)
- Essex & Herts Air Ambulance
- Find out about the Essex & Herts Air Ambulance Trust (EHAAT)
- EasyRead documents
- We have a number of documents in EasyRead format to assist people with learning difficulties.
- Equality, diversity and human rights
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Details of Trust Equality and Diversity HR info, including SES
- Equality Delivery System
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Find out about the the Equality Delivery System.
- EDS Content
- View the content for Equality Deliverly System
- EDS - Goal 1
- Evidence for EDS Goal 1
- EDS - Goal 2
- Evidence for EDS Goal 2
- EDS - Goal 3
- Evidence for EDS Goal 3
- EDS - Goal 4
- Evidence for EDS Goal 4
- Employee Monitoring Information
- As a public authority we have a specific legal duty to collect, store, analyse and annually publish data relating to people in the workforce.
- Equality Diversity and Human Rights Policies
- View Equality, Diversity and Human Rights policies.
- Equality Impact Assessments
- Directory of completed impact assessments and initial screening records.
- Information and Useful Links
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Find information and useful links on Equality, Diversity and Human Rights.
- Access to work contacts
- Names and numbers of Trust contacts for advice and assistance.
- Protected Characteristics
- Find out what are protected characteristics?
- Steering Committee
- Downloads/Equality and Diversity/Steering Group Minutes|Steering Group ...
- Useful links
- View links to helpful and informative websites on topics related to Equality, Diversity and Human Rights.
- NHS Constitution
- View the NHS Constitution here.
- Infection prevention and control
- View Infection Prevention and Control policies and reports.
- Our performance
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View performance figures for EEAST including hospital handover hours lost.
- Ambulance quality indicators
- View the national ambulance clinical quality indicators dashboard to see how we are doing.
- Clinical quality indicators
- View the 11 clinical quality indicators that all Ambulance Trusts in England are measured and report against.
- Patient experience reports and activity
- View our Patient Experience Reports and Activity.
- Research support services
- Find out about research support services.
- Resilience and special operations
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Find out about our Resilience team and their responsibilites.
- Hazardous Area Response Team
- Find out all about our Hazardous Area Response Team (HART).
- Business Continuity Management
- Business continuity management (BCM) is a process that helps ...
- Resilience Training
- Find out about our Resilience Training available.
- Safeguarding
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Find out about our commitment to safeguarding.
- EEAST documents
- East of England Ambulance Service NHS Trust documents, policies, notices etc relating to safeguarding.
- Reference documents
- Links to documents released by the Department of Health and other agencies related to safeguarding.
- Trust board
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How is the East of England Ambulance Service Trust Board made up and who is on the Board?
- Trust board members
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Meet the members of the Trust Board.
- Non Executive Directors
- Non executive directors on the Trust Board
- Executive Directors
- Executive directors on the Trust Board.
- Board meeting dates
- Forthcoming Trust Board meeting dates for 2013/2014
- Board papers
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View Trust board papers from meetings in 2013 and the Tripartite Formal Agreement.
- February 2013 Board Papers
- February 2013 Board Papers
- March 2013 Board Papers
- March 2013 Board Papers
- April 2013 Board Papers
- April 2013 Board Papers
- Board papers 2012
- List of meeting papers for Trust Board for 2012.
- Board papers 2011
- List of meeting papers for Trust Board for 2011.
- Board papers 2010
- List of meeting papers for Trust Board for 2010.
- Trust board meeting videos
- View the latest Trust Board meeting online.
- What We Do
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Take a look at the variety of services provided and how to use them.
- Accident and Emergency
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Find out how to use the accident and emergency service.
- When to call 999
- When should you call 999?
- Control centres
- What information will I need when I call 999?
- How we respond to 999 calls
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How are 999 calls handled?
- Setting standards
- This leaflet has been produced to explain various aspects of the service’s 999 and triage system, focusing on the triage, treatment and transport principles behind the Trust’s Integrated Service Model.
- How to use our services
- The Trust provides a wide range of services to a variety of people and can be categorised into four main areas.
- Non emergency
- Find out about our Patient Transport Service.
- Primary Care
- We provide GP out of hours care in Norfolk and parts of Essex.
- NHS 111
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The NHS 111 service will make it easier for ...
- 111 FAQs
- The most asked questions about the NHS 111 service answered for you.
- Media Centre
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View our latest news items.
- News archive
- View the EEAST news archive.
- Incidents
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News ...
- Incident archive
- EEAST incident archive
- Campaigns
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Find out about the national and local health campaigns run by the NHS.
- The Right Call
- The Right Call is EEAST's online campaign to educate people on how 999 calls are handled and prioritised
- F.A.S.T Campaign
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The Department of Health’s FAST campaign took placein during March ...
- F.A.S.T Video
- View our public video for F.A.S.T and Stroke awareness.
- Hard and Fast
- Campaign page for the Britsih Heart Foundation - Hard and Fast campaign.
- Be Clear on Cancer
- A new campaign has been launched to raise awareness of the key signs and symptoms of cancer.
- Sepsis
- What is Sepsis and can we do about it?
- Choose Well
- What is the Choose Well campaign all about?
- CFR take over week
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CFR take over week runs from 21 January until 27 January 2013
- Message from Lorna
- A message from Lorna Hayes, Regional Community Partnership ...
- What's coming?
- What's coming during CFR take over week?
- CFR callouts over Christmas
- CFR calls attended over Christmas 2012
- CFR group map
- CFR group website links
- The following is a comprehensive but not exhaustive list ...
- CFRs in the news
- These links are just a selection of stories focusing ...
- CFR take over tweets
- All week our Twitter and Facebook pages will be ...
- Focus on Beds, Cambs and Herts
- Focus on Bedfordshire, Cambridgeshire and Hertfordshire CFR groups.
- Focus on Essex
- Pioneering Essex - the birthplace of CFRs In 1997, ...
- Focus on Norfolk
- Focus on Norfolk based CFR groups.
- Focus on Suffolk
- Focus on Suffolk based CFR groups.
- Press releases
- Here are the links to the press releases we ...
- Communications and engagement team
- Find out about the Communications and Engagement Team.
- Precis newsletters
- The Trust's stakeholders newsletter. Now in ezine format!
- Blue light awareness
- Video showing what to do should an emergency vehicle be approaching.
- Get Involved
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How can you can get involved with your ambulance service?
- Events
- Find out what events we have coming up across the region.
- Foundation Trust
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Why should we become a Foundation Trust and how can you get involved?
- Connect newsletters
- Downloads/Publications/Connect|Connect ...
- Patient and public involvement and engagement
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What is Patient and Public Involvement and Engagement?
- Childrens Educational Materials
- Download any of our children's educational materials here.
- Drawing Competition
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Check out our drawing competition for children under 16!
- January Drawing Competition Winner
- Drawing competition winner for January 2013.
- March Drawing Competition Winner
- Drawing competition winner for March 2013.
- April Drawing Competition Winner
- Drawing competition winner for April 2013.
- Trust User Group Meetings
- Trust User Group meeting summaries.
- Volunteering
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Find out how you can volunteer and get involved with the East of England Ambulance Service.
- Ambulance car service
- What is the Ambulance Car Service? Find out what is involved and how you can volunteer.
- Community first responders
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Who are Community First Responders? Find out how can you get involved.
- Training
- Training and requirements to become a Community First Responder
- Call out procedure
- Details of the call out procedure for Community First Responders.
- Introductory video
- Community First Responders - Introductory video The East of ...
- Who can become a community first responder?
- Requirements for becoming a community first responder.
- Working for us
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Interested in working for us? Find out about any job vacancies or details on possible careers within the ambulance service.
- Job roles within the Trust
- Find out more about various job roles with the Trust.
- FOI
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What is the Freedom of Information Act?
- Who we are and what we do
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How does the Trust fits into the wider NHS? How are we led and how we are structured?
- Structures Library
- Library of Trust structures
- What we spend and how we spend it
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Where does our income come from? How do we spent it?
- Expenditure over £25,000
- Documents showing expenditure over £25,000 from April 2010 to July 2011
- Fair Processing Notice
- Read our Fair Processing Notice here.
- Anti-Bribery
- Chief Executive statement on anti-bribery
- Our priorities and how we are doing
- Annual Report: To view the Trust's Annual Reports from ...
- How we make decisions
- Trust Board Meetings The Trust Board are responsible for ...
- Policies and procedures
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The Trust has numerous approved policies and procedures across ...
- Policy Library
- Library of all policies.
- Lists and registers
- Information about Trust's lists and registers.
- The services we offer
- What services do the East of England Ambulance Service offer?
- Contact Us
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How to contact the East of England Ambulance Service NHS Trust.
- Compliments, comments, complaints and concerns
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Your first point of contact if you have any comments, feedback or complaints about the service.
- Complaints
- Making a complaint.
- Compliments
- Information about compliments the Trust receives.
- Patient advise and liaison service (PALS)
- What is the Patient Advice Liaison Service?
- Tell us what you think
- Location maps for local offices
- Find location maps to local offices.
- Access to information/records
- How to access your information/records
- Website feedback
- Contact the webmaster to feedback on the site.
- Tell us what you think
- Please take a few moments to tell us your experiences with the East of England Ambulance Trust.
- Thank you letters
- Take a look at some of the many thank you letters sent to us.
- Links
- AACE - Association of Ambulance Chief Executives The East ...
- Commercial Services
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Find out what commercial services we offer.
- First Aid Training
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Find out about the range first aid training courses we offer.
- Enquiry Form
- Contact our clinical training team
- FAW Guidance for Employers
- First Aid at Work guidance for employers
- Handouts
- Clinical training handouts for reference
- Testimonials
- Training testimonials and customer feedback reviews
- Clinical/Specialist Training
- Clinical and Specialist Training Courses
- Driver Training
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Find out about our driver training.
- Driver Training - Enquiry Form
- Contact us directly about our driver training courses.
- Private Ambulance & Paramedic Services
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Our private ambulance and paramedic services event cover
- Private Ambulance and Paramedic Services - Enquiry Form
- private ambulance paramedic service medical care service event cover contact enquiry form
- Event Cover
- Contact Centre Services
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Find out all about the contact centre services available through the Trust.
- Contact Centre Services - Enquiry Form
- Contact Centre Services Enquiry Form
- National Performance Advisory Group
- NPAG is a self-financed trading division of the East ...
- Green Home
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Welcome to the East of England Ambulance Service website.
- Green About Us
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Who are the East of England Ambulance Service?
- Green Campaigns
- Find out about the national and local health campaigns run by the NHS.
- Green Policy Library
- Library of all policies.
- full width test
- Who are the East of England Ambulance Service?
